We are the third generation of family owned and operated appliance service. My grandfather opened an appliance store in downtown Williamsburg in 1956. It has always been our goal to provide the best service available. This has become even more important in today's world of big companies that focus on low prices on high volumes of retail sales with no attention or experience with providing service to the customer. Service is now our specialty. We no longer have the distraction of our own retail location and can focus on service. We are fully trained, experienced, and factory authorized. We fill in where they leave off and keep your laundry rooms and kitchens working for you.
Came within time frame and did call ahead. Was neat, clean, took care to protect the kitchen and seemed to know what to do and fix.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$145
Deidre L.
05/2019
5.0
We had a 10 year old GE profile side by side refrigerator. Briggs promptly diagnosed the issue, ordered the part, and got the repair done once the part came in. Appreciate having someone knowledable who could explain the issue and know exactly how to get it fixed. I would definitely recommend this business.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$293
Thomas S.
04/2019
1.0
I called and set up an appointment to have my ice maker/water dispenser repaired. I was given a time frame and was told I would receive a phone call to let me know the repairman was on the way. I never got a call and the repairman never showed.
Rating Category
Rating out of 5
quality
1.0
value
0.5
responsiveness
0.5
Ralph S.
04/2019
4.5
My dryer could not be repaired due to age and the fact that the control panel is no longer made. They arrived when scheduled and explained everything well but there was nothing they could do. Shame it cost me $95 to find out.
Rating Category
Rating out of 5
quality
5.0
value
3.0
responsiveness
5.0
Yes, I recommend this pro
$95
Jack P.
04/2019
5.0
Prompt. Professional. Quality work. Good value.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Tracy M.
03/2019
5.0
Brigg s is dependable, on time and know their stuff. Very reasonable charge for repairing our LG dryer. I highly recommend this business!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Suzi G.
03/2019
5.0
Briggs Appliance was recommended to me by another satisfied customer in Williamsburg. I would now highly recommend them! I have needed to use their services twice in the last couple of months - first my washer, then my dryer. David and his assistant came within the time frame given, called before arrival, were efficient, courteous and pleasant... and fixed both problems rapidly! I feel sufficiently looked after in regards to my appliances knowing that I can call Briggs for their help!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Connie R.
02/2019
5.0
I would highly recommend Briggs Appliance. They confirm your appointment by e-mail and the work performed by David on repairing our refrigerator was done in a very professional and knowledgeable and courteous manner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Nathan H.
02/2019
5.0
Prompt service. Courteous and knowledgeable repair man. The price I paid to repair my fridge was so much better than a new one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Diana d.
02/2019
5.0
Friendly and courteous. Came when they said they'd be there.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
John W.
11/2018
5.0
Repaired my ice maker, did a good job.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Jeanne T.
08/2018
4.0
Grateful that they rearranged their schedule to fit me in. To me this was an emergency, but I am glad that they came.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
4.5
Yes, I recommend this pro
$175
Susan S.
09/2017
4.5
prompt, efficient helpful
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
4.5
Yes, I recommend this pro
Bill S.
07/2017
4.0
No comment
Rating Category
Rating out of 5
quality
3.0
value
3.0
responsiveness
4.0
Yes, I recommend this pro
Brenda B.
08/2016
5.0
Replaced the pump in our washer. Would highly recommend to everyone. Very courteous.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Wendy S.
06/2016
5.0
Mr. Briggs and his son have serviced several appliances in our home. We have found them to be professional, efficient and fair in their pricing. We would not hesitate to recommend their services/
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
David D.
03/2016
4.0
Would recommend highly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Linnie T.
12/2015
5.0
They were right on time. In uniform and very polite. They explained what the problem was and had the part stocked on the truck. Price was reasonable! What more could you ask for?
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Micheal H.
02/2015
5.0
No work. Just a service call. Freezer was bad. 5 minutes for $85