USA SERVICE PLUS INC

The technician answered all of my questions and explained all options for moving the return. He inspected the furnace and provided me with the results. The only disappointment was that I was told he would be here between 8:30 and 9:00 but no one called until 12:15 that day to tell me he was running late and would be here around 12:45.

This company definitely receives a grade of LOUSY from us. Price started at $6,905 and was bumped up to $9,595 with all the add on things not mentioned originally. The workers damaged our siding (cost $651 to repair) and the plaster in our living room & kitchen were damaged (fist size hole) and not repaired. Worst of all the the first summer we ran the system a large amount of water formed in our branch ducts causing mold growth, which was then spread throughout our home. USA never truly took responsibility for the problem which turned out to be very poor installation of the duct work. Plus, when they installed the ducts the workers damaged our vapor barrier (in fact rolled it up and pushed in ball against side of crawl), they never mentioned this to us so we could repair it. Warren Vasser is a very good salesman but he does not stand behind his work, instead just making excuses and putting the blame back on us. The only good thing to say is the system does cool and heat home well.