PRS Roofing & Siding

I initially left a message for John Smithson on July 24, 2020. On July 30th, John told me that someone came out to the house the previous day in a window of time when I wasn't home. I find that hard to understand because without actually coordinating with me, they would have seen the mold in the roof of the garage. John later shared that it wasn't important to see the mold spot. How could they line up any roof issues without seeing the placement of the mold spot? When I followed up with John the following week, he told me that the roofing person saw the roof but John didn't have an opportunity to analyze the situation. I still haven't heard back. Quite frankly, the story has more of hole in it than the potential hole in my roof. I won't be following up and there's no need for anyone from the company to apologize, assuming that's what this review triggers. Either I was lied to or this job is so small, they I'm not worth the phone call to tell me that they don't have time for the small job. I realize that everyone's in business to make money. I also realize that their main source of revenue is probably through insurance claims. However, just be straight and direct with customers. It's always the best policy. Don't EVER waste a customer's time or timeline in this case. When people are happy, they tell a few people but when people are upset, they tell a LOT of people.