Mr Handyman of Richmond

Wesley of Mr Handyman was on time, helpful, professional, and we have no complaint about him at all. We plan to use Wesley's services again very shortly.

Awesome. Friendly, efficient, superb. Will hire again.

Replaced rotted wood in door frames-excellent job.

Steve was on time , professional and did the work exceptionally well.

The company communicated with me well and did the work in a timely fashion. The price was higher than I would have liked, but the quality was worth it.

Very well! They were very responsive and offered to send a person out the same day but due to the amount of work thought it might be better to start it first thing the next morning. The gentleman they sent was very professional and did an excellent job of installing the new door.

They arrived on time, completed the work quickly and thoroughly, and were extremely courteous.

Mr Handyman was very nice & arrived on time.

Great! on time – things went as expected – clean up was good.

Look at the C, D and F reviews. Tells it all. The customer is always inaccurate in their lengthy response and the provider never accepts responsibility.

Upon my initial call, the company informed me that they do not do initial estimates, so they would not come in advance to see the height of the gutters & woodpecker holes. I informed them they needed a tall ladder to complete the job, and they assured me this wouldn't be a problem based on the fact that my home was only 2 stories tall. I was charged the $94 fee for the technician to come to my house, and upon arriving at my house and inspecting the work, the technician did in fact need a taller ladder than what he was unprepared with. He told me that it would be an additional $200 (on top of the $800 I was already expecting to pay) to rent a taller ladder and send a second technician (as a spotter). So my options were to cancel the job and pay the $94 service charge, or pay the additional $200 to finish a job they were unprepared to complete. I called customer service while the technician was at my house to see if they could negotiate the $200 charge or offer a discount since they made the mistake of misinforming me. Customer service apologized for the oversight, but the company was unyielding and unwilling to right the wrong, in any way, shape or form. The CEO took the time to email me to apologize for the inconvenience and provide rationale, but this of course did not alleviate the pain of the inconvenience or fix the problem. In the end I refused to pay the $200 out of principle, and the company did not don't complete all services requested. On the plus side, the technician was nice & friendly and showed professionalism through the challenging situation. He also did a nice job on the portion of work that he completed. This situation was not his fault. Overall, if your job is small and simple, I'm sure Mr. Handyman is a good company to do the work. For bigger, more expensive jobs, I would recommend seeking a business that offers estimates and has better customer service (if something goes wrong with an expensive job), so you don't have to spend additional unexpected $ or waste your time.

We were very satisfied - Carl, the tech, came EXACTLY (seriously) on time - at 8:00am (he was scheduled to arrive between 8:00am - 8:30am); he knocked on the door, and as our doggy barked & warned us of 'an intruder', I looked at the clock & watched it tick to 8:01am......... Amazing ! He kindly introduced himself & asked to confirm what we wished to have completed; he then immediately began working non-stop until approximately 3 hours later, he completed the tasks & showed us what he did. We were very pleased with the work he did - everything looked great & he left no mess or anything ! We thanked him & told him we would definitely use Mr. Handyman in the near future, as we have an outside spigot that is loose and needs to be reinforced - he said, yep, can be done easily in about an hour... So - we shall soon call Mr. Handyman again !!!

The service was well done. I was contacted in time with plenty of lead time – the work was done in time and well done.

Tech was efficient, punctual and friendly.

Excellent – useable. He did an excellent timely job.

To begin with, I had called other companies to get an idea of the cost and time frame to expect. The best offer I got was for a month off and just slightly less expensive, so when I called Mr. Handyman and found out that they could send a technician the SAME day for just a few dollars more than the other two companies I was thrilled!!! The woman who answered the call was very cheerful, and explained the breakdown of the costs and the was we could use their service. Being charged by the hour allowed us the option of making a list of the things we needed done and we were told that if we had a long list, that the technician could stay as long as we needed! I was very impressed! I had never heard of such an option before! The companies I've used in the past charged by the hour and were available to come for whichever jobs I stated I needed on the phone only. I had never been offered an option to keep the technician for as long as I needed! WOW! JUST WOW!!! Karl, the technician arrived and was just as wonderful as the young lady who answered the phone. He was a cheerful, knowledgeable, well informed, efficient, and very professional worker; and, (best of all), cleaned up what little mess he made on his own, (that is to say, he vacuumed the dust and dirt from the area he was working in as well as wiping up any little spots that needed to be wiped. This was a first for me! Usually, whenever someone has been out to work on my home, the mess was left for me! One wouldn't know that work had been done on our home at all! Karl's work was excellent. I feel that he did a very good job and that I will never have problems with the door or the linoleum again., When all is said and done, I now know that Mr. Handyman of Richmond is the best handyman service I could hope to use and I will be returning to them from now on whenever I need the help of a handyman. I will be recommending Mr. Handyman of Richmond to my family, friends and neighbors from now on! Thank you so much, all of you, for making what had been an unpleasant start of my day into a good day!

Nice guy. He asked if there was anything else he could do for us.

All according to plan - very professional

I spoke with a phone person who told me that it is around $200 for a person to come out and then $95 dollars per hour to do the first work. Then they would have to return after the dry wall compound drys at another ~$200 for the first hour and $95 dollars there after to recoat the dry wall, leave and then come back a last time for ~$200 per hour and $95 dollars per hour to put a final coat or skim coat because dry wall needs three coats. This means it is now a 600 dollar job for a 6 in crack on the wall at minimum if they only spend 1 hr working each time. It only cost me $300 to replace 1/3 of my closet ceiling from a hole where water damage was through another company. I will not be using them.

It went extremely well. I was very please with the response, the work and the price.

I called Mr. Handyman in RVA on the 9th of February to have my gate replaced. They were able to provide the services on the 10th or 11th which was terrific because I had a tenant with a dog that needed to be contained, and my deadline was February 15th. I was able to go by the property and verify that the work was done, prior to their occupancy. This was important to me. The house was vacant so I never met the service man. The gate he built looks sturdy, and he utilized powder coated hinges and latch, per my request. Time will tell if the install was sturdy, but I don't see any problems. I received a call to give me an estimate on the cost of the job and to outline what would be done, per their estimator. I received a call to let me know they had scheduled the service Another call to let me know the service person was on his way Another call to ask me if I was pleased with their services and their communications. Everything has worked seamlessly and efficiently. IT seems to be a well-run company. My only complaint is with the cost of the service. To be sure, I was not charged more than I was quoted, and I was under a time crunch, and their estimator may have known that, and estimated accordingly. But really, $814 to build a wooden gate? $147.90 was materials, and on top of that, another $20 for 'Van Stock' which was detailed as 'exterior screws' !! Screws !! Part of this dissatisfaction is my problem, because my husband and I are both 'handy' and we can do this sort of work, and know what is required, both in skill and time. I WOULD use this company again, but only in similar circumstances where I was definitely up against a deadline. They do good work, but they are expensive. One final comment, is that Mr. Handyman aggressively 'coupons' and 'discounts' in other areas of Virginia. Not so in Richmond. I guess it's an indicator of the market, and how hard it is to find reliable help in our booming construction economy.

Very easy! On time, very quick, asked great questions. Would definitely hire this company again. Thank you so much!!

Technician was on time and very helpful. First off, we have used Mr. Handyman several times and always been pleased. Customer service and scheduling is excellent. The service is worth the cost! John our technician on those occasions is very efficient, knowledgeable and helpful, offering us advise on tasks we can do ourselves and successfully completing a wide range of jobs.

John was helpful and worked quickly and did a good job.

An excellent experience! I called on Tuesday and was put on wait list for Wednesday afternoon. They called me late Wednesday morning and said the technician would at my home in an hour. Paul, the technician, arrived on time and had me review my list which had doubled overnight. He went right to work and fixed them all. He did a fine job on each task, and took pride in his work. I would certainly use them again. TIP: Make sure your list of all tasks is ready when the technician arrives and that you have necessary parts available. It saves you time and money.