Mr Handyman of Richmond

We bought a plug in kit at Lowe's (that is all you can find) and a direct wire conversion box. We asked Mr. Handyman to install it. He indicated that he needed a different conversion box to "truly" hardwire it. All I wanted was for the lights to turn on and off with the light switch, which the parts we had purchased would have accomplished if installed. He spent 2 - 3 hours going to all the home supply stores in the area to find the part. He never found what he was looking for. He did hang the lights, and they look OK, but obviously do not work. After negotiating, we settled on paying for one hour of service versus the 3 spent looking for the part.

The technician was multi-talented. I was impressed with the range of skills. In addition, he cared about the quality. Hanging pictures or the cabinet, he took to make sure these were straight and secure. I have called before and will do so again in the future.

Very professional. He did high quality work. We will definitely use the service again.

The worker arrived promptly and performed the job well, albeit having some difficulty installing the large tv on the masonry wall. His assistant used a small shop vac to vacuum up sawdust as counter surfaces were drilled to allow access to electrical outlets. Office called to be sure we were satisfied with the work.

I went well. They did the job really well. Their quality has always been really good.

Very easy and stress free experience from scheduling an appointment to the repair, replacement, and painting of rotted wood trim on my screen porch. Telephone scheduler was fast and efficient and thoroughly explained the company's services and fees. Wesley, the handyman, arrived on time and immediately began working. He did an awesome job and I would not hesitate to have him back if I need any further work.

Their service has been perfect. Even though they are a big franchise I can request the same person each time. He knows my home, remembers what work he did, and it makes it a more personable experience. Their service is great!

They came out promptly and did the work quickly. Cleaned up well, with an accurate estimate. And did good work.

This was a tougher job than a standard dining room due to a 20ft ceiling, and requiring to modify the power cord for the length. The guy who showed up was very professional and cleaned up afterwards. Only complaint is the price. Too much per hour, especially when factoring the high show-up fee.

This Handyman/General Repair Company is outstanding! Friendly professional folks on the phone (Gina, Jennifer) and Chris,who came to do the work, was excellent! Would and will, use this business again.

The gentleman was nice, but did not bring a measuring tape or any tools to repair one of the bed frames. This was a big mistake and resulted in a return visit, as the frame could not be tightened adequately by hand. A measuring tape would have made the work more accurate and faster. The company sent him back to fix the bed frame again at no cost to me. The rest of his work was fine, and was completed within a reasonable period of time. I had a coupon sent by the company which reduced my costs.

An overall wonderful experience. The whole staff of Mr. Handyman of Richmond is very orgranized, efficient, and polite. The policies are well-drafted and executed to make sure that customer satisfaction and quality of work are both high priorities. We would use Mr. Handyman of Richmond again and again for all sorts of jobs around our aging house.

Plumber spent two hours trouble shooting the system and finally decided we should replace the faucet kit completely. Initially there was a bit of confusion about what was and wasn't done, but the "Boss" was very professional and offered a partial return for the misuderstanding. The return came within the week and I am quite happy with the results.

They were prompt, courteous and on-time. They provided the service they said they would.

The representative was friendly, professional and skilled. He repaired the holes quickly and the job has held up despite the need to re-hang curtain rod brackets directly on top of the repair.

He appeared to be a very nice young man. I did tell him that I had a broken arm and that I wanted to get these lights fixed for my safety. I decided I couldn't put off the work any longer. They told me when they went to buy the parts, they would be on the clock. He seemed to be very diligent. He was here from 8-12 and that included his time purchasing parts. I didn't appreciate him leaving all of his equipment in my foyer while he went to purchase parts. He didn't provide a receipt after purchasing the parts, and when I asked for itemized copy he told me it was against company policy to share prices of parts. I find this to be a problem and didn't like this. They recommended that I needed to have my GFI repaired, and I didn't have that planned at the time. I was taken aback because I hadn't mentioned this since last October. I went ahead had him repair it. The GFI box is crooked and I'm unable to lift the cover up. I shouldn't have this problem. I want someone else to come out to check the GFI box to make sure properly. They charged me $115 for outdoor coach lights, and I searched the internet and found the exact item on Amazon.com for $66. I believe their prices were too high. Also, I had left my key on the mantle if he needed it, because he needed to get to my outdoor storage area. When I looked at the mantle after he left my key was gone. I searched my purse and I didn't have it. I called them to see if he had my key. They confirmed he did and he returned it. I never received an apology from them in the letter they sent me for the employee walking off with my key. In the meantime, I had decided to have my locks rekeyed the same day for my safety. It cost me an additional $105 that I didn't plan on spending. I feel they should refund me for the $105 I spent on rekeying my locks. I feel the company haven't been truthful and honest with me. I think a supervisor should recheck this work on the GFI box. I really didn't want to place a complaint on this company, but the ability to communicate with them had reached a point where I was too upset and it was affecting my recovery. Unless your company can rectify the situation as described in your two letters and phone conversation, please don't contact me. Prayers will continue to be said for a professional resolution. Update as of 8/19/2013: There was a handyman across the way today, so I called him over. He said he?d been here a year ago but was not an electrician. He briefly looked at the light and said, "I think that's the way it's supposed to be." I would still like someone official from Mr Handyman to come out and check the light, because it should not become discolored this soon. It should still be under warranty.

I would have love to use Mr. Handyman services but unfortunately it did not happen. I called to inquire services for furniture assembly for my TV. stand with mount for my flat screen. The phone operator was courteous and professional informing me that they would assemble my furniture but would not mount my television due to liability issues. I thought that a company who is insured and bonded would have no problem tackling my service request. I will try my luck with another handymen suggested by Angie's list.

They did a great job. Their price was reasonable.

Mr. Handyman was extremely responsive, punctual and professional. They did an excellent job on the screen door install and the small drywall repairs that were necessary in the house.

I've always been very very happy with the work they've done and their follow up. I always request Wes to come out. He's great as far giving me suggestions, too.

They arrived on time and very professional both in the way they spoke to me and in the way they looked. They proceeded to do the work and left after showing me the completed product. A few days later, I looked at the vent they installed and noticed that dryer link was stuck on the inside of a screen that was part of the vent. After looking up online, I found they had installed an inlet vent rather than an exhaust vent. This caused link to get stuck on the inside and difficult, if not impossible, to remove. I contacted them and they were very happy to help and replaced the vent with a correct type at no additional charge. Their final price was expensive compared to other services, but they did a great job and were very professional.

Service and personnel were excellent from start to finish.

He showed up on time and did a wonderful job. He was very pleasant and professional. I would definitely use him again.

It turned out fine. It took 2-3 visits for them to finish the work but when they were here, they worked the entire time. I was happy with the work they did; they were very nice and efficient.

Very well. Flexible in scheduling to meet our needs. Handyman arrived on time and spent about 4 hours to do the job. Finished project was of good quality. Work performed was done neatly with excellent clean up.