LOWES

Hardware & Home Improvement Stores, Carpet Sales and Installation, Appliance Sales and Installation,


Services we offer

BOOKS & CD'S, CLEANING, GARDEN CENTER, GREENHOUSES, GRILLS, HARDWARE, LADDERS & SCAFFOLDING, OUTDOOR LIGHTING, OUTDOOR LIVING, OUTDOOR POWER EQUIPMENT, PAINT & STAIN, PATIO FURNITURE, ADHESIVES, BATH, CABINETS & COUNTERTOPS, FANS, FAUCETS & FIXTURES, FLOORING, FURNITURE, HEATING & COOLING, HOME DÉCOR, LIGHTING, SAFETY & SECURITY, WATER TREATMENT, APPLIANCES, BUILDING PRODUCTS, TOOLS.

Reviews

4.517 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
12%
3
6%
2
6%
1
6%


Rating CategoryRating out of 5
quality
4.6
value
4.5
professionalism
4.6
responsiveness
4.3
punctuality
4.6
Showing 1-17 of 17 reviews

Beth R.
03/2017
5.0
appliance sales
  + -1 more
Excellent - I got an amazing price during a big appliance sale. I am always very skeptical of the delivery personnel being knowledgeable and careful. The two installers were very careful inside my house hand-carrying both appliances. Hookup went quickly and they were very knowledgeable about what they were doing. The delivery date got changed a few times because my appliance was on order and I had to call to check on delivery, but I got a real person and an accurate answer each time. Very pleased.
Description of Work: Purchase, delivery, and connection of washer and dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$950

Trib K.
02/2016
5.0
home improvement stores
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Deborah K.
09/2014
2.0
appliance sales
  + -1 more
I live in another state and needed to purchase a dryer for an elderly parent and arrange for installation. Four separate times I called the Lowes main number and no one ever answered. I'd choose the selection for operator and that would loop me back to the main message. The store on Pemberton and Broad answered their phone so I will use them.
Description of Work: Didn't answer the phone.

Rating CategoryRating out of 5
value
4.0
responsiveness
1.0


Joe D.
06/2014
4.0
roofing
  + -1 more
They were on the high side. Their estimate was for $8200. I think it was fine as far as the estimate. They told me what type of shingle they are going to use and what was involved, just like the other three estimates.
Description of Work: I got an estimate from LOWES for roof replacement.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Russell C.
03/2014
5.0
home improvement stores
  + -1 more
I shop at Lowes a lot. Most of the time they get exactly what I need and the price I want to pay.
Description of Work: I bought a mailbox from Lowes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18

Sharon K.
09/2013
5.0
carpet installation, plumbing
  + 0 more
Fantastic customer service. He listened to my problem, realized that I knew nothing about plumbing and fixed me up with everything I could possibly need. No return trips, no confusion
Description of Work: Assisted me in finding the correct parts to fix my toilet problems

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Frankie M.
08/2013
5.0
ceramic tile
  + -1 more
It went really well and they did a good job. We were happy with it. He was also good with cleaning the mess after the job. He was also really particular because it was a hard pattern to do with the tiles and he did a very good job.
Description of Work: I used Lowe's for their tile service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Marlene W.
07/2013
5.0
carpet installation
  + -1 more
They were very nice and very helpful but they couldn't come out as soon as I needed. They were comparable in price to other companies.
Description of Work: We got an estimate for new flooring.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Randy H.
02/2012
3.0
countertops
  + -1 more
I wasn't really satisfied with their services. The end result was okay, but there was a hard time getting to it. A subcontractor did the work itself. They weren't responsive at all.
Description of Work: They put in countertops for me.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
5.0

$400

HORACE P.
02/2010
5.0
countertops
  + -1 more
Loews used a subcontractor to do the work. They were right on schedule and did a good job.
Description of Work: They installed quartz countertops in my kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

kevin M.
10/2008
5.0
home improvement stores
  + -1 more
I bought a "custom" made vanity and had to decide on finish, color, wood, etc. I hate shopping and this was no different, but it wasn't as painful as shopping usually is. I like to know what I need, go to the store, get it and leave. Custom cabinets aren't that simple but Heather from the custom kitchen department was very patient, knowledgeable, and helpful. Over a couple of visits, she made recommendations and suggestions, as well as pointed out things I was overlooking. So she enabled me to get through the selection and ordering process successfully. There are several people who monitor the progress of the order and help coordinate the installation. I received several calls from them with status of the cabinet and counter tops. That helped to keep me informed and know things were progressing, but sometimes they did leave voice mail messages using terms I wasn't familiar with. I don't order stuff (especially cabinets) everyday and the people on that team deal with stuff that's been ordered everyday. They know the terms of their business and I don't, but I could still understand the basics of each call. If I felt the need, I also could have called them back for clarification. The taller came out with his team on the agreed upon date and time. He called shortly before arrival to confirm I would be there. They came out and got to work immediately. They were courteous and professional. They did a good job and addressed the issues that inevitably crop up when plumbing/electric/ and walls are involved. Fortunately, these issues were not show stoppers. The contractor was experienced enough to anticipate one of the issues beforehand and came prepared for that one. It could easily have been a show stopper for another contractor, but because of his planning and foresight, it was not. hey completed the job when they said they would. They cleaned everything up and took the old vanity out. They did a very good job installing the new vanity, counter tops, and faucets. It looks good. It works good and was probably as painless as possible. I now plan on doing the same thing with my other bathroom when I save some more money. I would definitely recommend Heather, her team, and their contractor to do this job for anyone else.
Description of Work: I bought a bathroom vanity with counter tops and had it installed through Lowe's.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

David H.
08/2008
5.0
home improvement stores
  + -1 more
The particular sale specialist at the Pouncey Tract Lowe's (Kim Keithley) did a terrific--and very patient--job for us in picking cabinets and counter-tops. I often shop at Lowe's but this experience was a surprise in how helpful they could be on design issues. She saved us from a couple of decisions that would have been mistakes. She was also excellent at follow-up in terms of delivery schedule and a couple of items that were shipped incorrectly by the manufacturer. Very good experience.
Description of Work: We used Lowe's for cabinets, countertops, flooring, and backsplash tile for a kitchen renovation. (We did not use Lowe's contractors for the actual installation since we already had another contractor.)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

MARION M.
08/2006
5.0
doors
  + -1 more
The contractor they sent out did a fine job taking out the old doors. He had no trouble fitting the new ones in. Unfortunately, one of the new doors was defective from the manufacturer. It was slightly warped making it hard to close. They are going to replace it and the labor will also be free. I have no problem with that. The job was done in less than a day so I didn't have to miss too much work.
Description of Work: We had an older deck door replaced. We had the double style doors put in instead of the sliding deck doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

RACHAEL M.
08/2006
5.0
hardwood floor, home improvement stores
  + 0 more
Lowes did a good job on my hardwood floors and they looked great when they were done. They were very nice in my home and did their work in a timely manner. I was happy with their service.
Description of Work: They put in hardwood flooring in two rooms of my condo.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

ANNE D.
08/2006
5.0
carpet installation, hardwood floor
  + 0 more
We had a good experience with Lowe's. The carpet didn't run too much. The installer knew what he was doing so the job didn't take long. He did a good job. The carpet is even and flat on the stairs. We have used them before. I am not exactly sure but the cost may have been around $200.
Description of Work: We had carpet put on our stairway to cover the hardwood; I am not sure how much carpet it took to cover them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

08/2006
4.0
water heater repair
  + -1 more
I am happy with the water heater. Ours went bad and we needed one right away. I spent to $250 on the unit. The part I was not as happy with, was that the installation was as much as the water heater itself. It only took 1 1/2 hour to install it in a mud room on the first floor, so the fee was rather high I thought.
Description of Work: I had a new 50 gallon water heater installed and the old hauled away.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

08/2006
1.0
plumbing
  + -1 more
We will never use Lowes again because they sent out a guy that didn't know what he was doing. He didn't have the right tools and he left our faucet not installed because of that. I went out and bought the tools and called him back, which he charged me twice for coming back out and he threw away my old faucet when I told him I wanted it.
Description of Work: They replaced the faucet on my bathtub.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$175

    Contact information

    4401 POUNCEY TRACT RD, Glen Allen, VA 23060

    http://www.lowes.com

    Service hours

    Sunday:
    8:00 AM - 8:00 AM
    Monday:
    7:00 AM - 10:00 AM
    Tuesday:
    7:00 AM - 10:00 AM
    Wednesday:
    7:00 AM - 10:00 AM
    Thursday:
    7:00 AM - 10:00 AM
    Friday:
    7:00 AM - 10:00 AM
    Saturday:
    7:00 AM - 10:00 AM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardware & Home Improvement Stores,
    Carpet Sales and Installation,
    Appliance Sales and Installation,
    Plumbing,
    Hardwood Flooring Sales and Installation,
    Countertops and Backsplashes,
    Doors,
    Water Heaters,
    Roofing,
    Ceramic Tile

    FAQ

    LOWES is currently rated 4.5 overall out of 5.

    Sunday: 8:00 AM - 8:00 AM

    Monday: 7:00 AM - 10:00 AM

    Tuesday: 7:00 AM - 10:00 AM

    Wednesday: 7:00 AM - 10:00 AM

    Thursday: 7:00 AM - 10:00 AM

    Friday: 7:00 AM - 10:00 AM

    Saturday: 7:00 AM - 10:00 AM

    No, LOWES does not offer free project estimates.
    No, LOWES does not offer eco-friendly accreditations.
    No, LOWES does not offer a senior discount.
    No, LOWES does not offer emergency services.
    No, LOWES does not offer warranties.
    LOWES offers the following services: BOOKS & CD'S, CLEANING, GARDEN CENTER, GREENHOUSES, GRILLS, HARDWARE, LADDERS & SCAFFOLDING, OUTDOOR LIGHTING, OUTDOOR LIVING, OUTDOOR POWER EQUIPMENT, PAINT & STAIN, PATIO FURNITURE, ADHESIVES, BATH, CABINETS & COUNTERTOPS, FANS, FAUCETS & FIXTURES, FLOORING, FURNITURE, HEATING & COOLING, HOME DÉCOR, LIGHTING, SAFETY & SECURITY, WATER TREATMENT, APPLIANCES, BUILDING PRODUCTS, TOOLS.

    Contact information

    4401 POUNCEY TRACT RD, Glen Allen, VA 23060

    http://www.lowes.com

    Service hours

    Sunday:
    8:00 AM - 8:00 AM
    Monday:
    7:00 AM - 10:00 AM
    Tuesday:
    7:00 AM - 10:00 AM
    Wednesday:
    7:00 AM - 10:00 AM
    Thursday:
    7:00 AM - 10:00 AM
    Friday:
    7:00 AM - 10:00 AM
    Saturday:
    7:00 AM - 10:00 AM