Coastal Contracting of VA

Let’s start with, we will NEVER use this company again. I don’t know who is writing all the 5-star reviews, but they must be working with a different Coastal Contracting. I am hesitant to even write this review while my project is still incomplete as I fear it may delay this project even further. At this point, we don’t see how it can get any worse. We are nearing the end of the 9th week of a proposed 4-week kitchen remodel. I only write this as a near-last resort, as regular calls, emails and texts go ignored or disregarded. Initially, we were told that delays were due to an unexpected need to replace our kitchen floors (included in the contract as a possibility). Further delay was blamed on the custom cabinets, two; one for a range hood, the other a small bookshelf (also included in the contract). In reality, the delay is because Coastal can’t seem to keep up with the work they commit to, or, they can’t project manage their way out of a wet paper bag. On average, we get about 2 days of work out of Coastal a week. The rest of the time our house lies dust covered with plastic sheeting, literally blowing in the wind and us with no information on what’s next. Since sending an email to the owner, project manager and sales manager with concerns about the length of time this project is taking (along with our 3rd $5,000 installment), we have had the same painter at our house every day for 3 weeks. The painter appears to be using our house as his remote office to quote/bid on more work that Coastal can’t complete while NOT painting our house. But hey, at least there is someone at the house every day. The painter’s work has been fine, when he has time to do work. He even stays late and works some weekends to finish as much as he can. However, nothing else has occurred over those three weeks with the exception of countertops being installed by a non-Coastal company. The communication and expectation setting have been the worst part of this experience. We have been told on multiple occasions that the project is on track despite evidence to the contrary. At the end of April, week 5, we were told that the project would be done by the end of the month (May). We were told again last Thursday, May 23rd, by a project manager who hasn’t been to the house for almost two weeks, that they would be finished by the end of the month (still May). Today is May 29th and painting the isn’t finished, cabinets are still laying on the ground, a wall is still missing drywall, there’s electrical work to be done, trim to be installed, a storm door that has vanished into the ether, floors to be finished, appliances to be re-installed and of course final touch-ups on whatever work has been performed over the last 9 weeks. Based on the pace we have seen from Coastal so far, we’re still 2-3 weeks from finishing. At this point I don’t know what we can do. The employees at Coastal don’t appear concerned that we were promised a new kitchen in 4 weeks but are still without one after nearly 10. There certainly isn’t any sense of urgency on their part. We pay our installments; they continue to not show up. Seems like a good deal for them, us. . .not so much. I fear we are stuck with Coastal until the project is done. We just hope we can keep other people from going through the same trouble.

Went very well was very pleased with the entire process of dealing with them.