Hardwood Flooring Sales and Installation, Floor Cleaning and Waxing, Flooring Sales and Installation
About us
Buff & Coat restores the luster and beauty to household and commercial hardwood floors. Our unique process brings back the beauty to finished floors while protecting them for years. You can leave for work in the morning and return to finished floors that evening; dustless, odorless, and done in one day.
Description of Work: They advertised "dust free" procedure. They took NO pre-cautions to make it dust free. Had REAL mess with the dust in rooms that |Should not have been affected (i.e - dust all over dishes in kitchen drain rack) | |Because of the mess I felt |I should NOT have been charged for the sanding process- totally unprofessional sanding |process!!!!!
Rating Category
Rating out of 5
quality
2.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
Christine T.
04/2016
5.0
hardwood floor
+ -1 more
unknown
Description of Work: On time, did the work according to the estimate, gave us tips on how to maintain our floors, offered new trim work. Our floors look great!
Rating Category
Rating out of 5
Yes, I recommend this pro
Trib K.
02/2016
5.0
floor cleaning
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Maureen M.
01/2014
5.0
floor cleaning
+ -1 more
On time, fixed any issues brought to their attention and will use again.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,900
Will G.
11/2013
5.0
hardwood floor
+ -1 more
Relocated large furniture, and removed old finish with a scrubbing pad . Cut in edges and corners by hand. Applied finish material, which is a new form of polyurethane that has received rave reviews. Although not requested put felt pads on the feet of the sofas and large chairs. Because of the amount of furniture, split the job over two days so that the floors could dry properly without inconveniencing us. Come back a third day to finish relocating the furniture. Showed up on time. Very professional in their work. Floors look great. Very pleased with their work/
Description of Work: Removed existing polyurethane finish and applied quick drying finish.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,260
HOLLY W.
10/2013
5.0
hardwood floor
+ -1 more
Two guys showed up on time and got straight to the job. My wife and I moved a couple items before they got there so they didn't have to worry with that. We got a small discount too because all they had to do was get to the refinishing. They will move your stuff if you can't do it. They did a good job, we would have them come back in the future if needed.
Description of Work: Refinish our hard wood floors.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Barbara D.
10/2013
5.0
hardwood floor
+ -1 more
Very professional crew. Match at all three edges is PERFECT
Description of Work: Sanded and refinished hardwood floor in kitchen and hall.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Anne B.
10/2013
5.0
hardwood floor, floor cleaning
+ 0 more
My sister's floors looked like raw wood, with a badly worn surface. After they finished, her floors looked fabulous. She sold her house at full asking price the next week.
Description of Work: Buffed and waxed first floor and one bedroom on second floor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
James W.
09/2013
4.0
hardwood floor
+ -1 more
The floors looked excellent for the most part. The contractor was unable to buff and coat the floor of the staircase but still wanted to be paid for this work having included it in the estimate.
Description of Work: Buffed and coated floors in two of my rental apartments.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Response from Buff & Coat
The price difference was a misunderstanding. We never intend to charge for any work we don't do. I apologize if there was any misunderstanding.
Patrick D.
09/2013
5.0
hardwood floor
+ -1 more
On time, On budget and they did what they did within in the time they said it would be done. The floors look great!
Description of Work: Buff and Coat
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Gary S.
09/2013
5.0
hardwood floor, floor cleaning
+ 0 more
They showed up exactly as planned and went straight to work. The paint, to my amazement was removed the floors were refinished. I also had the do the hall. It was perfect! The floors look like new . I'm very happy and have already recommended them to others.
Description of Work: I had paint on a bedroom hardwood floor and needed to have it removed and the floor refinished.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$330
Mary H.
09/2013
5.0
hardwood floor, floor cleaning
+ 0 more
They restored my wood floors without sanding and no mess. My floors had been neglected for 23 years, and they brought them back to life...they look beautiful. I got a prompt and accurate estimate, they arrived on time, moved the furniture and put it back when they were done. They then came back after the job was completed to make sure I was satisfied. I was.
Description of Work: They buffed and coated the hardwood floors in 4 rooms of my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
charles C.
09/2013
5.0
hardwood floor
+ -1 more
Dave returned to the site several times working to make the floors their best. He was available by phone. He kept to his original bid. We were very satisfied.
Description of Work: Dave was punctual and professional. Our satisfaction was his primary concern. He even got out animal stains on our hardwood floor that several providers were certain they could not sand out. The floors looked great.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Jon W.
08/2013
5.0
hardwood floor, floor cleaning
+ 0 more
We selected this deal because the beautiful heart pine floors in our old house needed refinishing but could not take another sanding. We decided to try Buff & Coat as an alternative. The workers came on time, clearly explained the process (and its limitations), and finished the entire job, including prep, in just two hours. The floor was dry by the end of the day. While clearly not the equal of a total refinish job, the floor looks great and we will likely use this company to address other trouble spots elsewhere in the house.
Description of Work: Buffed and re-coated upstairs floor of bedroom and hallway
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Buff & Coat
Thanks [removed member name] We try to be clear that sanding and Buff and Coat are 2 different processes. The Buff and Coat will leavre your floor more attractive and better protected - guaranteed. The Buff and Coat can't guarantee scratches and stains ingrained in wood will be completely removed. The Buff and Coat is less than 1/2 the price of sanding. We also offer the best sanding services - which leaves your floor looking like new in most cases.
Jeanette S.
08/2013
5.0
flooring contractor, floor cleaning
+ 0 more
They were prompt, professional, and did a good job.
Description of Work: They did a screening and refinished a floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Daniel B.
07/2013
5.0
floor cleaning
+ -1 more
We really liked what they did. We thought that they were professional. They worked very diligently. I didn't have a problem with them not doing something. They completed their job and we liked the finished product very much. They were focused, they did their job. We did recommend them to some people that we know. Our floors were terribly worn and their product helped but it didn't take care of the problem. We're going to need a full sanding someday. When they're done, your floors and gonna look great. They were gorgeous. I would have wished we could have had more coats put down in some areas that had a lot of wear. He did touch up. The lighting changes during the day and when the light came through at a different time of the day, I saw areas that I should have been aware of. I should have called his attention to say, "Hey, is there a way you can darken these areas up a little bit?" Because when he came in and the lighting was different, it just didn't show up. So I told other people that before they come in, make sure that they observe the floor at different lighting of the day and make note to the area that they would like the workers to give attention to. I was shocked that nothing was dusty afterwards, that I was flabbergasted by. They also helped us move the furniture. We did half a house at a time one day. So we did half of the house and moved the furniture up to the front half of the house and then we did the front half of the house. The polyurethane they used dried surprisingly quickly. We had no problems with it not getting dry or having bubbles. I think it has to be a certain quality of weather for them because it has to be able to dry.
Description of Work: Buff and Coat came out and coated the floors for us. They put one coat down in the morning and then they came back about 3-4 hours later and put another coat down.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Nia V.
07/2013
3.0
floor cleaning
+ -1 more
The guy was professional and punctual but it didn’t look like there was much of a difference before and after the work. I wasn’t having him to completely clean the floors but I was expecting it would look like some work had been done. The smell was overpowering even after we moved in but I had thought we would have better floors.
Description of Work: Buff and Coat buffed and coated the polymer on one of the floors of our house. They were going to do the second floor of the house but after seeing the work on the first floor, I told them not to bother.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$500
Response from Buff & Coat
This job was completed 8 months ago. Not sure why review is coming now, but we would have been glad to address any concerns. The Buff and Coat process leaves every floor more attractive and better protected. The Buff and Coat process does not completely remove scratches and stains ingrained in the wood. We emphasize that at every estimate. We also offer complete sand refinish that does make the floor look like new. 95% of our Buff and Coat customers are very happy as you can see from our other reviews. We strive every day for 100% satisfaction.
Douglas S.
07/2013
5.0
hardwood floor, floor cleaning
+ 0 more
We hit a few snags but they were very professional and at the end of the day the job is great. The floors look really good.
Description of Work: Buffed and recounted all of my hardwood floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Diane B.
06/2013
5.0
flooring contractor, hardwood floor
+ 0 more
One of the best experiences with a home contractor by far. They were punctual, attentive to detail, professional and did a wonderful job. The job went exactly as it was explained. They took pictures of each room before moving the furniture, did 1/2 of the house day one, the second 1/2 on day 2. Came back on day 3 and put all the furniture back. Everything was perfect. Our floors look better than when we moved in.
Description of Work: My first floor wood floors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Vivian W.
05/2013
5.0
hardwood floor
+ -1 more
During initial interview, explained the service that would be performed and anticipated results. Gave us estimate of $750. On day of job, arrived at exactly the time agreed upon with a visit from the owner to review with us and the staff what was to be done. Two workers who went about their jobs quietly and answered any questions we had. We were able to stay in the home and only the furniture that needed to be moved, was moved. Heavy pieces were moved by the staff. We had to wait two hours after completion of the job before walking on the floors and then in our socks. We were to wait 24 hours before putting furniture back. We had some worn areas in the kitchen as well as some areas that were "roughed up" by a rug being placed on the hardwood. The floors now look amazing. The scarring is gone and the worn areas (where polyurethane had worn off) are gone. We are extremely pleased with the results and frankly, the results are better than we expected. There is some difference in the shine in areas we chose not to do, but this was explained to us by the owner before we made the decision.
Description of Work: Sanded & buffed kitchen, hallway & stairway. Put down two coats of polyurethane.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
Martha M.
05/2013
5.0
hardwood floor, floor cleaning
+ 0 more
Buff and Coat did an outstanding job, were extremely professional and well priced. I have already recommended them to my realtor and hope she recommends Dave to her clients. I would definitely use again though they did such a great job, I don't know when I would need them again. Thank to Dave and his great staff!
Description of Work: Dave and his staff cleaned my floors, and applied a coating.
Dave and his team did a fantastic job refurbishing my floors. Our floors are 18 yrs old and have been kept in good shape, however, with one dog and a cat they were looking rather scratched with an uneven sheen. Dave came by to give me an estimate and told me it would take about 2.5 days as the job had to be divided over two days with the last half day needed to move the furniture back into place. All I had to do was remove lamps and any other knick knacks. I requested a satin finish as I do not like high or semi gloss finishes. The satin sheen is gorgeous and also hides scratches very well. Dave also uses water-base urethane that dries quickly. We could walk on the finished floors with socks on that evening. Steve did the actual buffing and coating and really knows what he is doing. I am extremely satisfied and have recommended Buff and Coat to my friends and would not hesitate to call Dave again.
Description of Work: Buffed floors and applied a water based, satin polyurethane. Moved and replaced all furniture and area rugs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Debbie O.
01/2013
5.0
hardwood floor
+ -1 more
I didn’t want them to sand my hardwood floors, I didn’t want to go through the whole sanding procedure and I was hoping they could do some other procedure. Once they described the process to me, it wasn’t appealing and it was kind of expensive, so we didn’t use them. They quoted me $800 for the job. One of their men came out and looked at this space and I am not sure what his criteria was for estimating it but when I pointed out certain things on the floor that I was looking to make sure wouldn't be there anymore, he basically said that their process really would not take care of those. So his process wouldn't do what I wanted done, so it would have been waste of my money. The overall estimation experience was good. When I called, he came out the next day and he was very punctual and professional. I got an estimate right away but after talking to him, I realized it just wasn’t what I was looking for.
Description of Work: I got an estimate from Buff and Coat for restoring my hardwood floors.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Buff & Coat
The only thing that sanding can do that the Buff and Coat process can't is ged rid of scratchs and stains ingrained in the wood. We offer both Buff and Coat and sanding options. The Buff and Coat is priced at $1.20 per square foot and Sanding is priced at $2.80 per square foot. Every Buff and Coat we have ever done has made the floor much more appealing and much better protected. The Buff and Coat process is perfect for fixing up any hardwood floor at a fraction the price of sanding, and with little inconvenience to the customer. The Buff and Coat process is dustless, odorless, and done in one day. Every Buff and Coat process includes two new coats of the highest grade polyurethane manufactured. Call today for a free estimate or any questions at 804-591-9842. Buffandcoatrichmond.com Thank you
Jill T.
10/2012
5.0
flooring contractor, hardwood floor
+ 0 more
Excellent. Dave was professional. We were able to schedule the work quickly and he completed it as promised. The floors looked terrible before his visit and now they look beautiful. He started the work on Friday and had just a bit more to finish on Saturday morning. I appreciated the fact that he wanted to complete the job fully and expertly done.
Description of Work: Dave used his one day process to refinish the floors in our house (Approx. 1,100 square feet)
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Service Categories
Hardwood Flooring Sales and Installation,
Floor Cleaning and Waxing,
Flooring Sales and Installation
FAQ
Buff & Coat is currently rated 4.6 overall out of 5.
Sunday: 7:00 AM - 10:00 PM
Monday: 7:00 AM - 10:00 PM
Tuesday: 7:00 AM - 10:00 PM
Wednesday: 7:00 AM - 10:00 PM
Thursday: 7:00 AM - 10:00 PM
Friday: 7:00 AM - 10:00 PM
Saturday: 7:00 AM - 10:00 PM
Buff & Coat accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa