Virginia Air Heating and Cooling

This family run business has been servicing our residence and rental for the last 4 years for any number of tasks that we have needed them for. They are very professional and thorough. We would highly recommend them.

The people at Virginia Air are wonderful! I've used the company for many years, but until now, it's been only for the regular spring and fall checkups. They're always pleasant and helpful in working around my schedule. This time, however, the situation was very different. Chris, the technician, discovered the damage to the outside unit of my air conditioner. I'm busy getting ready to sell my home, and the timing couldn't have been worse. But Chris spent hours of his time working with my insurance company to make sure that they replaced the air conditioner. I couldn't begin to describe the details of the damage, and the unit wouldn't have passed the home inspection if it had just been repaired. I really can't say enough good things about Chris and Virginia Air. It's one thing to know that I can count on their service for the semi-annual checkups, but they (especially Chris) went way above and beyond this time and saved me a lot of money and a lot of sleep. I've used a number of contractors for various things in the last 10 years, and there are very few whom I've hired more than once. Virginia Air is one of those contractors that you can count on, not just for the easy stuff, but for the most important stuff. I would recommend Virginia Air to anyone.

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In first visit, after the technician checked the AC unit, he claimed the coil unit needed a cleaning. He quoted us a ridiculous price to clean it. When we requested a recall for freon check, at his arrival of second visit, the technician was very rude and unprofessional to shout out two times: 'why I'm here?' We replied that we were told by the office that the unit would need more freon charges. He claimed the freon was charged in his first visit but we did not see it. He left right after. Rating: bad service.

Contractor customer service was terrible. Margaret was rude and unprofessional. Also charges were very high.

I have been a very satisfied customer of Virginia Air Heating and Cooling of Gainesville, VA for several years; they service every year my air conditioning system, my heat pump system, my gas fireplace logs, and my hot water boiler system that heats most of my house through hot water baseboard radiators. As this is an and quot;olderand quot; type of heating system, not many companies service these boilers, and not everyone I have met through the years really knows how to do this proactively and on an on-going basis to ensure the system doesn't fail (it's quite expensive to replace, although the best heating system I know). I called them last Saturday night as I had been away on a trip for 8 days, and came home to discover that I didn't have any water coming into the house. I'm on a well system, but I couldn't tell whether the well pump had failed, or a pipe froze, etc. In the short term, I was concerned because I need water for my hot water boiler heating system, and I didn't know what the impact would be of no water coming into the system. Nor did I know how long the water had stopped, how to tell if any damage had already occurred, whether I needed to shut down the boiler, etc. At 9pm on a Saturday night I called the emergency service number and left a message, hoping I might hear back by sometime on Sunday. To my surprise I received a call back within 15 minutes; I was talking with the receptionist who is pretty knowledgeable on these systems herself, and she asked some key questions that I was able to answer. Then she spoke to one of their technicians and confirmed that I did not need to turn off the boiler; it would operate just fine even though no new water was coming into the system. In the process she did confirm a few things I needed to watch for, and quot;just in caseand quot;, so when I finally went to bed that night at least I didn't need to worry I was destroying my heating system. Without that information I would have shut down that heating system as a precaution; with that information I didn't need to, and therefore didn't need to worry about the inside of the house cooling down to the outside below-freezing temperatures we have been experiencing this January. The peace of mind I had that night after talking with them is priceless;. This type of response is typical of this company; over the years that I have been doing business with them, they treat their customers as they want to be treated themselves, and it gives me the feeling I have professionals on my and quot;teamand quot;, there to help when I have a problem that is beyond my capabilities. The peace of mind I had

Overall my experience with Bill and Virginia Air and Heating Cooling is going above and beyond to explain the issue and to suggest remedy's that wasn't to expensive to fix.

did not fix the first time, gave a ridiculous estimate for replacement parts second time. And each visit took fours days to schedule

Girl that answer the phone was rude, unprofessional and very sarcastic

We have an annual plan with them, and they come twice a year. They are consistent, thorough and on time. I am able to reach them when I need them. They’re very organized. They remind me when the checks are due. The price is good - it is around $160 a year. We would continue to use them in the future.

They are very organized and professional. They send reminders to schedule your appointments for maintenance. They are very busy so you don't want to miss this. They are a popular company and are worth the wait.