Custom Cable & Sound

I've been an Estate Manager in the DMV area for the last 20 years. My clients (who are demanding) have some of the biggest most technically advanced houses in the DMV. I have been working with Dennis exclusively for over 15 years. He's the first person I call when I need anything related to audio/visual/internet/home security/phone systems done. He's done everything from install a sound system for a 15,000sf house, to set up internet service where the reception was so bad no other company could, to set up huge TV's and projectors all connected to Apple TV, Sonos, Google TV, etc... He's installed a multitude of security cameras and the software so my clients can check on their house from all over the world. The one main reason I always call Dennis is because he ALWAYS answers the call, no matter what time of day or night, he will help me and my clients walk through an unforeseen technical emergency. Everything from the internet being out to dealing with the cable companies. THERE IS NO PRICE FOR THAT KIND OF LOYALTY AND TRUST. You will not find anyone or any company more committed to customer service than Custom Cable and Sound.

Our experience could not have been better. Dennis was a constant professional with amazing attention to detail. He took the time to solve our complex problem with ingenuity instead of taking the easy road which would have left a less optimal aesthetic. Any rooms that he did work in were left cleaner than they started! We were so happy that we chose to have Custom Cable & Sound work on our house and would do so again in a heartbeat.

I purchased a house with some existing cat5 wiring but the previous owner had misinformed me where the cat5 wiring existed - I was told there was cat5 going to the bedroom that I was converting to a home office but once I moved in, there was no wiring to the room. The FIOS connection that was existing was only in the basement. Since I telecommute occasionally for my job and need a hard wired cat5 cable, I was looking for someone to run cat 5 from the basement to the office. Dennis came by for an estimate and told him what the previous owner had said and what the prior owner had told me about the cat5 installation. It looked as though the installation wouldn't be that complicated. I also wanted Cat 5 run to a couple of other locations in the basement, including the bedroom there. It turned out that the installation was much more complicated than anticipated - through no fault of Custom Cable and Sound. The previous owner had some really weird runs of cable and running the cable to the home office from the basement proved far more challenging than originally thought. Thankfully, Dennis and his crew spent way more than the estimated time to get the installation done right. The final cost was a little more than the original estimate but I do not feel cheated or ripped off in anyway. The actual man-hours spent running the cable, identifying what cables ran where in the house, and making sure the installation was done in a professional manner was easily 2x or 3x the amount of time spent. I can say that the connections have held up thus far and am glad to have had them professionally installed. Custom Cable and Sound made sure the job was done right! I would use them again.

Dennis is the consummate professional, extremely knowledgeable and takes the time necessary to help you understand and operate any and all devices in this hi-tech world of gadgetry. We are repeat customers and highly recommend CC&S to anyone looking for audio, TV or internet services.

Went great

Dennis completely solved our problems! He confirmed that the best solution to our poor TV and Internet connection would be running a new line. After Comcast ran the line from the utility pole to our back yard, Dennis ran it along the fence and under the stairs, and then fished it through a soffit to the boiler room in the center of the basement. He connected it to the amp that feeds all the cable jacks throughout the home. When we told him that WiFi was poor in one area of the basement, he found and hooked up an existing cat5 jack that we didn't even know was there, solving that problem at almost no extra cost. Dennis was unfailingly responsive, polite, and flexible during the (lengthy) process of diagnosing the problem and settling on the solution.

unknown

Dennis was excellent in every respect and I would work with him again in a heartbeat. I highly recommend him. I live in a 3 story row house and, prior to Dennis's good work, had suffered poor wifi coverage in certain parts of the house. My modem and router are installed in my first floor dining room, which is a central location of the house. However, due to the plumbing stack and/or other interference points, I couldn't get much of a wifi signal in my second or third floor bedrooms on the front of the house. Dennis ran cat 5 ethernet cable to my second floor bedroom where, on his recommendation, I installed an Apple Airport Express as an extension to my existing wireless network. Remarkably, he managed to bury the cat 5 in the walls without punching any holes in the drywall other than where the cable enters the wall in the dining room and where it ends with a wall plate containing an ethernet jack. He did so by removing light fixtures (and of course replacing them) and fishing the cable through the ceiling. His work was so neat that when I got home from work that day I wasn't sure he had been there at all. Initially, he and I had also talked about putting an ethernet jack on my third floor. However, he rightly determined at installation that it wasn't necessary -- and saved me money. But, in case I changed my mind, he went above and beyond and left enough cat 5 hidden in the wall that he could easily run it to the third floor in the event I wanted it done. It hasn't been necessary -- we now have strong, reliable wireless coverage throughout our house and wish we done this sooner. I'll just say too that in addition to providing really good service, Dennis is a h*** of a nice person.

Dennis was excellent! He arrived on time and was fully ready, to get the job done. He was pleasant and competent. He also cleaned up well after the job was done. I also felt his prices were very reasonable for the amount of work that he did. I would definitely hire him again!

Dennis is a businessman that you want to use again and recommend to all of your neighbors. From the first email, Dennis was extremely responsive, usually getting back to me within a few hours. Very flexible in his scheduling, he came out to our home on a Monday morning and wall mounted a TV in our den, added a new cable outlet in the wall, ran all the wires behind the wall and set up all the electronics. Once that was complete, he went back up to our master bedroom and put the wires from the DirectTV box and the DVD back in the wall after we had removed them during a furniture move. He then set up our electronics again to make them functional (had not been for a while). The big difference is that Dennis doesn't just hang TVs, he is a custom sound and visual integrator and installer and has the ability to know what to do if something is not configured the way it should be or can make a recommendation that a handyman wouldn't know. Dennis was extremely clean, kind with our kids and provided us with a first time customer discount without asking. I highly recommend him and will be using him for our future home theater installation.

unknown

They were very professional. He immediately gave me a quote and didn't go over that amount. He was very thorough in getting everything completed in a timely manner.

I was on a very short timeline where I need to get an additional cable/internet jack installed in the third bedroom. I called Custom Cable & Sound and was able to setup an appointment for an estimate right away. A quote was provided timely, I was pleased by the professionalism and what I had read in reviews matched up. So I hired them for the job. We set the appointment for 1 week out but a few days later had an unexpected out of town trip. I postponed the appointment. When I returned I called to reschedule and I was happy to hear they were available for the job. He arrived timely and began work on the job. We found some issues with the existing cabling as well he gave me insight on swapping the existing router and hub. After a few hours the job was a success! This task had been a thorn in myside for several months that I needed to complete. Custom Cable & Sound helped me check this task off my todo list! I was very pleased with his promptness, professionalism and that he charge me the original quote. I would certaintly call this company again. I highly recommend this company.

Excellent. Dennis and his crew were very professional and met all of my expectations. After they finished, Comcast came in to install cable and it was discovered that one room had a wiring problem. I called Dennis and he came out right away (within 30 minutes) and corrected the problem.