Potomac Plumbing & Gas Inc

These guys are THE BEST. I would HIGHLY recommend them to all. They are prompt, curteous, friendly, and their prices are extremely reasonable. If you have any plumbing needs -- HIRE THESE GUYS!!!

Brandon and his team did a fabulous job in helping us come up with a plan and in completing the work. They were pleasant and responsive and kept us informed when there was a delay. We were very pleased with every aspect of our experience.

Had an appointment scheduled to see what was needed in order to quote a price. We talked on the phone and decided I could take pictures and he could price that way. I was promised a quote the first of the following week but never got one. I followed up in text multiple times but no responses and even texted "Do I need to check someone else to help me?" and nothing. I know my job was small but i would have been open to a minimum charge etc. I would have accepted that they didn't do such small jobs if I had been told from the beginning but to get no response at all was pretty unprofessional.

Great service. was able to repair some of the items so i could return thw new hardware

They showed up in the morning, had a plan within minutes, implemented the plan before early afternoon. We only had 15 min of interrupted service. They were great!

Initial miscommunication on the services required. But Brandon was flexible and communication, responsiveness, pricing and professionalism was excellent! I would definitely use their services again. A+

I am so pleased with the work that was done. I will definitely use them in the future and have already recommended them to my family if they ever need a plumber!

Called Potomac Plumbing 6/22/15 and they came out the very next morning to inspect, diagnose and fix the problem. Very courteous, knowledgeable, punctual, and professional. Fixed a seal around the bathtub overflow drain. Highly recommend for your plumbing needs.

I declined their offer and found another plumber willing to do the job for less than $500, including the parts. All I had to do was pull the permit and order the final inspection. It took him less than three hours and he did exceptional work.

On Wednesday, May 6, 2015, we woke up around 9:30 a.m. to find we had no hot water. We called Brandon who said he could examine the water heater late that afternoon to determine the problem. He arrived at about 3:30 p.m. that day, examined that the 9 year-old water heater, and determined that we needed a replacement. He also showed me personally what the problem was and showed me that a simple fix would not work. Because of my experience with plumbing, I knew that a replacement was required. Because I had friends arriving from Indiana that afternoon, it was imperative that we had hot water. Brandon immediately scheduled a replacement water heater for the next morning. He arrived the next day shortly after 8:00 am and within 2 1/2 hours we had hot water for our guests and ourselves. Brandon drained our old water heater, replaced it with a new one, guaranteed his own 2-year 100% personal guarantee (over and above the 6 year guarantee by the water heater company), removed the old water heater and cleaned up the entire area. This is a family-owned business started by his father who is semi-retired which he turned the business over to him. Because of Angie's List requirements, it is suggested that the "Don'ts" should be recorded so here goes. DON'T be trapped by discounts and/or coupons to save a few dollars (which may or may not save you something years down the road). Brandon will work with you and you will know that you have received quality service at a reasonable price and that his word is his bond. I have already discussed some future plumbing project for later this year and, as far as I am concerned, his company is the only one that I trust 100% to do that work satisfactorily.

Brandon and his assisant were fantasticI He was very responsive with initial appointment, estimates and getting the work done. The water line went through several interior and exteriour walls and I really appreciated that Brandon kept me infomed and gave me options during the job since there were pros and cons to differrent paths. I had an additional toilet issue I brought up after the job and he cheerfully spent a considerable amount of time assessing the issue for no additional charge. Overall, I had a very pleasant experience and I would highly reccoommend Potomac Plumbing and Gas.

The job involved copper plumbing in an older home. The provider was punctual and professional. The provider completed the work in the estimated time frame.

Brandon from Potomac plumbing was called in as a sub-contractor to do some warranty repair work for JD restoration. He was prompt, quick, neat, and personable. He was able to identify the problem, which previous contractor had failed to address about a year ago. He then promptly did the repair and also explained what the problem was. He did the entire job in less than the time than estimated, was very neat and clean with his work, and I will definitely be adding Potomac Plumbing to my phone list when I need another plumbing issue addressed.

This is my first negative review on Angie's List but I must be transparent to warn others. Brandon is slow to respond, overcharges, and doesn't keep his word (even when in writing). We thought it was an outlier situation the first time, but realized we were being fooled the second time (11 months later). I will give it to him that he's quite smooth talking and a good salesman. However, we won't be doing business with Potomac as there are too many other good plumbers in the area that are quick to respond, don't overcharge, and keep their word, verbally and in-writing.

Brandon was very responsive to our request for service and did an excellent job and was very quick in finding out what the issue was and he backs his services with a guarantee. Excellent customer service! Will be our go to plumber.

The gas company had shut down my gas on a weekend and I needed it restored immediately. They were able to come out on Monday morning. They kept in good communication with me and were very responsive. I was able to text message the owner a picture of the part needed. They were able to bring it with them and complete the job in one visit. Two men came out for the job it was completed in about twenty-five minutes. They gave me a flat rate for the service and even reduced the cost by $100 when I told him I was a member of Angie’s List. Overall, my experience with them was great!

I think we found out plumber. My husband and I were on a ski trip out of town when our renters called to tell us they had no hot water. The original company we called (whom we have worked with before) came out and said the water heater needed to be replaced and that it was "shot". They gave us an estimate of $1,800 which seemed a little steep to us so we called around for estimates. One place gave us a price of $1400 then we happened upon Brandon on Angie's List. He quoted us a price of $1,100 but also went out and gave us a second opinion on whether or not it could be repaired before we made the final decision. We decided to go with him, partly because of the price, but mostly because we prefer dealing closely with the owner of a contracting business. As a rule, we have received far better prices and service dealing with owners. Here's where it gets good. The heater to be replaced is up two flights of stairs, the last one having a couple tight turns. When Brandon got there and saw it, he told us the original $1,800 quote was not that ridiculous given the extra man power necessary. however, because he had already quoted us the $1,100 we settled on a price of $1,200. He installed it the next day with absolutely zero drama. It's difficult to find people who are as good the words that come out of their mouths, but Brandon is definitely one of them. He is the kind of contractor you hope you can find, and he has earned a loyal customer. We will be calling him first for future projects.

It went very well. We had agreed on a service date and Brandon called the day before to tell me he had an opening and could do the work early. The guys did an excellent job connecting into our existing gas line, and installing the cooktop. Very professional. Even Brandon came by to ensure everything was done properly and to our satisfaction.

The contractor informed me he had some issues and he has been unable to fulfill my request for the installation. He informed me he had a disfiguring accident in September and that there are only 2 people in his small business. We spoke 2 times and he said he needed time to build up his reserves and buy materials for the installation but I am on is to-do list but we have not made any arrangements yet.

The technician came, but couldn’t perform service since I have gas-based heating and their service was for electric heating. He was very punctual, professional, and explained everything.

It went great, there were no problems.

A few days ago my wife and I smelled gas. We called the gas company and they found a regulator that leaked. The gas company gave us a slip, shut off our gas and told us to get a plumber. I joined Angie's List for this repair and decided on Potomac Plumbing based on the reviews. Everything but the price was awesome. Brandan was professional, friendly and explained everything. My only beef is the price. It took Brandan 10 minutes to replace the regulator. I looked up the part and found it online for $65. $385 for 10 min labor seems excessive. I may be wrong and this might be the normal amount for this type of repair but I have asked around my office and everyone agreed it seemed a little steep.

Hot water was out on a 21 year old tank. Called Brandon inquiring about an Angie's deal that his company didn't have prerogative to schedule. He scheduled an immediate call and promised a good price. When he arrived it turned out only the pilot light had extinguished. I was impressed with his honesty, and since the tank was so old I asked him to replace it anyway. He gave me a good deal and finished up the work that evening. I asked him to fix an faucet as well, which he scheduled for the following week, but he had two emergency calls with no water so he called me and asked if I would mind rescheduling to the next day, and he put me first on his list. Brandon is a friendly, customer service oriented guy, and I plan to use him again any time I have a plumbing need.

How'd it go??? TERRIBLE. Brandon didn't show up. No call, no response to text messages being left and I'm certain there were missed calls on the callerID - but we received nothing. Obviously other people have not bothered to post a negative review on THIS poor excuse of a service provider, but it's my right and I am telling what happened! He called my tenant, but my tenant was conducting an interview and could not answer the phone, but when my tenant tried to call the number back - Brandon's voicemail was full on both of the company's listed numbers, yet I had left him a voice mail message less than an hour prior to provide my tenant's number and mine again, in the event my tenant could not be reached for this scheduled appointment. I didn't get a courtesy call or text acknowledging my message, but since he called my tenant and did not have the number except through that VM, I knew he had listened to it. I don't have time for games and in this area, I can understand being delayed by traffic, but that's what phones have always been designed and used for; setting expectations and communicating. UPDATE: Brandon finally called my tenant, not ME, THE PROPERTY OWNER, to let him know that they were on another job and were running late (that's an understatement), but would be there in another couple hours. REALLY??? That means that showing up 3 - 4 HOURS LATE is acceptable?? Not in my book and especially not when it comes to a service, time and my money. My tenant overstayed by an hour, was late for work and I'd had enough. Communication is vital and failure to do that, I told my tenant to go on with his day because I doubted that Brandon would show up, but I was already in the process of getting this resolved with Angie's List. Thank you Angie's List for providing the correct level of customer service and working to find a replacement company that will adhere to what customer service really means and will be punctual or at least courteous enough to pick up the phone and communicate with the customer.

It all went very well. They were able to come out the next day and performed the sump pump replacement without any problems or surprises.