Mr. Rooter of the Shenandoah Valley

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Sammy did an event job in replacing an outside faucet gone bad. He explained the repair, how long it would take, and followup addition that I would need to do. This is my second use of Mr. Rooter and am very happy with them!

He was very nice very personable, but he was not able to fix our plumbing need. My husband actually took care of it himself that evening.

Professional

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UPDATE: I have modified the rating based on the following. Their Customer Service contacted me and understood what went wrong with the initial service call. Mr Rooter refunded the call out fee. While I cannot judge their plumbing services, I can say that their customer service is great. Very responsive and understanding. Original review: I asked for someone to repair an outdoor spa heater. I spoke with the scheduler and specifically told them this was a Rheem 156 outdoor pool heater. And I was told all the details were in the system. The tech did not know about my requirements, and was not familiar with an outdoor spa heater. Did no tell me anything I did not already know. Wasted $125 call out fee.

Easy to work with. Knowledgable.

Mike was professnal,kind and direct,I give him a 5star

Arrived promptly, described what needed to be done and did it. Also made recommendation regarding adding salt to water softener

Very willing to listen to our concerns and offer solutions.

The technician was very thorough and informative.

Very professional crew and courteous

G

Mitch was very helpful and friendly. He educated me on the problem so I would know what to look for in the future. Am very happy I used Home Advisor to find a reputable HVAC servicer!

The 2 technicians that came out and the person who assisted on the call were extremely professional and very helpful. They provided service immediately at an extremely reasonable cost. I was stuck and literally within minutes of the request the company called and had a technician on the way. I could not speak more highly of this company and the way they went out of their way to assist me in resolving my issue. If you need assistance then you should not have any issues with hiring this company.

I was told on the phone that there would be a diagnostic fee. When I asked if that included the repair never got a definitive yes or no answer. The person on the phone brought up the subject of a coupon instead. When the repair was done and the bill was presented our jaws hit the floor with the high cost.

I hired AireServ to do an A/C maintenance. I wasn't sure if I was going to have them do it or get my regular HVAC company to do it when they had the time. I was offered a coupon that was in the mailer. I usually don't like using a contractor who uses a coupon but figured it was just maintenance check and figured the A/C might need a charge. I should have known better though. The tech showed up and was pleasant but I was not home but my daughter was. The tech said about our system being old and not seeing a furnace like ours (it is only 10 years old and oil). My daughter said she heard the tech on the phone numerous times in the basement where the furnace is and then he asked her turn on the A/C. She did and guess what, he called her down and said the relay was burnt and you could smell smoke. He got on the phone and quoted $378 to replace the relay. She said that it would have to wait until I got home. The tech asked if she wanted to try the heat before he left. She declined and waited for me. The furnace worked prior to the tech arrival and so did the A/C but wasn't blowing as cold as it did the prior season hence why we called. When I got home, nothing worked! No heat nor A/C. The tech should have know for one that neither would work if the fan relay burnt and two, I can't prove it... but I believe the tech did not know what to test (maybe why he kept calling his boss) and shorted it. Not only was the fan control burnt, but the fan timer was shot. $60 dollars in parts and it was back to the way it was before the tech's arrival... not $378 as quoted!! Lesson learned, never use a company with coupons and just wait for your regular company to do the work because, he knows what he is doing. I will never use AireServ, nor recommend them ever to anyone.

It was great and will use them again

Very thorough & knowledgeable. Great service and price.

Everything was great!

They are a great company. And they are cheaper then others, and they are honest

Tom was very prompt and courteous. Unfortunately, he didn’t have the part I needed on hand, but he diagnosed the problem very quickly and walked me through my options. Great work!

Very prompt and clearly communicated with me and my renters. Did not do work that was not required. Honest.

very thorough, informative and courteous. highly recommend them!