Yeager Gas Fireplace Service

Bill and his staff were phenomenal! They were extremely responsive! I had worked with another company that did not do follow up and did not return phone calls. Bill is the best in the industry. I have this company as a recurring yearly appointment! Strongly recommend!

I asked Yeager to come to my house to fix my gas fireplace which would go out after it burned for about 5 minutes. They came to my house twice but the problem continued after their second visit. I hired another fireplace repair company and they were able to fix the problem.

I was one of Bill's first customers when he went into business for himself a number of years ago. He has installed all of my fireplaces and has serviced them regularly, ever since. He's a little tough to nail down on precise scheduling but the quality of his service is worth it and his pricing is very fair. Highly recommend.

The technician was able to diagnose the problem which had been identified by Washington gas when we had a gas leak. He charged $199 to clean the unit and diagnose the leak. The gas had previously been shut off by the gas company. Two weeks later the owner returned with a necessary part (though as it turned out, that part was not the problem) and fully repaired the fireplace. The work was very well done, I appreciated the time and knowledge that were applied to our repair. My only complaint is that the original technician was not clear about when he would arrive (he works only in the afternoon but I has stayed around all morning waiting for him) and it took ten days for them to get back to me with the part for the repair. So timeliness is not their strong suit, but technically they do a great job.

I have had two appointments scheduled with their repair person. The first one was a no show although there appears to be some "miscommunication" regarding phone numbers even though they had the right one when they called me to schedule the day/time. Mistakes happen so I agreed to reschedule although they couldn't tell me when it would be - all dependent on when they had enough jobs to come to my area (Alexandria). Fair enough, no sense wasting travel time. Appointment was made to occur today, yesterday I received a call stating the appointment would need to be cancelled since the worker's family is ill. That is fine, but they told my tenant they only had three jobs in the area and one was cancelled so it wasn't worth their time to keep the appointment and they had no idea if/when they would come out. I give them credit for calling but that is about it. VERY DISAPPOINTED. Use with caution.

Fantastic, Mr. Yeager was very knowledgeable and had the problem fixed in little time. His servicing of the unit was way more thorough than what previous companies have done. I would recommend his company to anyone needing fireplace services.

I was happy with our service. The technician offered several times of day that he could fit us in. He showed up on time, did quality work, cleaned up after himself, and offered tips for diy maintenance.

I use Angie's List exclusively and researched several companies before deciding on Yeager based on responsive call backs and most competitive price. Bill was absolutely outstanding - on time (sometimes hard to do because prior jobs run over), fixed everything, and cleaned up a long overdue fireplace service. The price & quality was superb. I will definitely use Yeager again when time for next service.

Serviced my gas fireplace within 24 hours of the call. Coated the floors with paper. Cleaned the fireplace. Advised me regarding my nearly dead blower, plus additional tips to improve fireplace performance. We agreed to replace blower. He had a new one with him, so, no waiting. Entire replacement/service took about an hour. He cleaned all up and vanished into the night. Very professional and pleasant. I called with a question in the next day, and, even though it was his one day off, he returned the call and resolved my query. Bill Yeager was great to deal with. I recommend him highly

After having several companies service our fireplace we still couldn't get to the root of the problem. One company told I needed to replace the entire fireplace to the tune of $5-$10K. Another company came out and told me I needed a new LP gas valve which would be $950 on top of the $225 service call. I decided to order the part I was told I needed myself ($175) and called Bill to install it. Bill was great and worked with my schedule. He called before heading over and arrived on time. At first glance Bill indicated he didn't think I needed a new gas valve. Turns out the part number given to me by the other company's technician was the wrong part entirely. Bill took apart the fireplace and serviced it. He cleaned out a spider web in the piping and when he put it all back together our fireplace was like brand new! His service call was reasonable and he was the only person to actually service our fireplace properly - after 4 other companies have come out before. Highly recommend Bill - he knows what he is doing and was very professional. I will not have anyone service my fireplace ever again!

Identified problem and fixed it without trying to sell me anything I didn’t need. Kept me informed of arrival time and showed up on time. Performed service quickly and efficiently and professionally. Next time I need fireplace service I will call Bill Yeager.

Bill works late hours, so it was very convenient to be able to schedule a window of time after work. He was prompt, professional, and has a good sense of humor. I'm very pleased with the way my fireplace doors turned out. In addition, earlier this year, I had them clean/check my gas logs because I hadn't used them in years. The technician was prompt and made sure to call to let me know when he was on his way. Furthermore, they are very upfront about their pricing.

Yeager is my go to service fir anything needed for my gas fireplace. I have known and worked with the owner of the company for a number of years and can say that he is extremely knowledgeable about his work. I am always pleased with the service and work his company performs.

Bill was professional, always on time, very neat in his work. We have used his services for years, and highly recommend him.

When I called to set up an appointment on January 3rd, I talked to a very nice woman who said that she would pass on my information to one of their techs. She did warn me that they would call me, but that it may be the next day because they are overwhelmed with calls. The following day, I got a call from Ron who sounded like he had just woken up from a nap and was highly confused. He told he that he had a bunch of jobs in the Alexandria area, but that he was only going to come up when he could get them all done. He said he would call me and let me know when he would be coming once he got calls back from everyone. That was Wednesday. I received no follow up phone calls until Friday. He called and, again, sounded very confused. He told me that, "obviously I didn't get there yesterday." And he wanted to know if he could make an appointment for Saturday. Fast forward to Saturday when at 3:30, I still hadn't received a phone call to let me know when he was coming by. I called to find out what was going on. He told me that his job is extremely unpredictable and that he really couldn't tell me when he'd be coming by. It would have been helpful to know this information from the beginning. He said he had two other jobs before some but that he would call when he was on his way. 5pm there's a knock on my door. No phone call, nothing. Just shows up, smelling up my condo with cigarette smoke. He then proceeded to "clean and service" my fireplace. Basically he dusted off the logs. The only helpful thing he did was tell me he has detected a leak. When I asked if he could fix the leak, he told me that these units don't get fixed, they get replaced. I asked an approximate as to what they cost. He said $1400. So I just paid $199 to had a guy dust my fireplace and tell me it has a leak. Follow up: The owner reached out to me tonight to harass me about my post. He said that I left out detail about the conversation we had. He didn't note that my review was prior to his call. He then started putting me down and judging me without even knowing me. "Without even seeing you I can tell your single overweight and have a hatred for men." "We aren't your slave your neighbors even know about you they talked about you." (Note, I am new to the neighborhood and know two of my neighbors.) I screen shot another harassing email he sent to a different client and received this as a response, "Why don't you go out trying to make some friends or something instead of trying to hurt people's businesses." Angie's List, I assume you wouldn't condone someone who harasses previous clients, a month and a half after the post, and at 9:45pm. Perhaps he needs to be checked out.

I paid $199 for the initial service visit. Then the owner called me back to follow up and began asking a series of questions about fireplace dimensions, configuration of the existing unit — to which I replied that this info should have been collected and provided by the technician who visited the house in the first place. When I expressed my frustration to the owner he replied unprofessionally as if he were doing a favor to us. We deserved more courteous treatment.

He responded quickly and did a full service of the existing system to determine if a repair rather than a replacement was more economical. We decided to have the vented log set replaced with a ventless system. He provided a number of options and cost points and did not try to steer us to a particular solution. Once we identified the system we wanted, he placed the order with expedited delivery. As soon as he received the new log set, he agreed to an evening installation appointment that met our availability. The installation went without any issues and he provided a detailed instructions on the operation of the new logs. He was very careful about the ensuring the floor around the fireplace was covered to ensure no soot got not he area carpet. Once the job was done, he ensured the work area was completely cleaned. We are thrilled with the work done and believe we got a very fair price for the purchase and installation fo the new log system. He was fun to work with - professional while being quite entertaining! We we certainly use Bill for all annual maintenance requirements for our new logs and would recommend him without hesitation.

This man was totally rude and unprofessional...Yes I'm talking about Bill Yeager! He repeatedly could not make his scheduled appointments and finally I called him after he was already late and he began yelling and screaming over the phone. He stated that he was "stressed out", "was having trouble with his hired help", had problems with the IRS and business had not been good. Well Mr. Yeager it's no wonder! Your rudeness and lack of professionalism is totally unacceptable and unwarranted. There is no way after listening to the harsh language and violent overtone in his voice that I would ever let this man into my house. Angie's List needs to check this guy's credentials. I found another provider who was excellent, local, professional and cheaper also listed on Angie's list. UPDATE 12-15-2017 Mr.Yeager, Thank you for proving my point about your rudeness and lack of professionalism. I can know add on “judgmental” to the list. Regardless of how you tell the story, your violent explosiveness and actions shine through. Where in any part of this did you ever offer any apology? It could have been any type of an apology…you could have said “I’m sorry for the lack of communication. What can we do to fix it, but instead and your own words you said “No I did not!” even using an ! to validate your explosive response. You further go on to publically insult me by writing “She’s obviously never run a business..probably couldn’t run a garage sale”. Not only is this quote grammatically incorrect, it is insulting but yet you claim to be a professional??? You passed judgement on me by stating reasons why I’m not a home owner and also insinuated that because I was just a “renter” I couldn’t be bothered with the repair??? How does that even make sense??? Why would I not want the fireplace fixed in the home that I live??? You are not the only company in town and believe it or not this world can get along without your rude, unprofessional and judgmental attitude. Angie’s List Customers…use your own judgment

Awesome. I can't say enough about this company. I called several fireplace repair companies that were recommended by the manufacturer. None would come out until mid-January (6 week wait!). Mr. Yeager was willing to come to our house extremely late and do the repair so we could be up and running quickly with cold weather coming. Very nice, professional, and honest- and they stand behind their work. I wish there were more companies like this. Highly, highly recommend.

The company's contact person was responsive as was the service technician. Very satisfied.

It was easy to schedule and the technician showed up on time. Would hire again.

Be warned. Guy that showed up (not Bill) was unprofessional. He flirted. He made inappropriate comments about my house and money status. He even tried to touch my butt. Unacceptable. He did his job and cleaned the fireplace BUT the uninvited flirting was inappropriate. I will never use them again. Most uncomfortable and unprofessional service ever.

Seemed like he knew what he was doing, gave us some pointers. Need to be very flexible with time, but once arrived, was thorough and got the job done in an hour or so.

Kept cancelling appointments, week after week. Changed advertised price. Beligerant, combative, absolutely not what I expected from Angies List. Please, please check him out.

Glass is mostly clean, but can still see the pattern of the film a bit. Mr. Yeager was pleasant on the phone and arranged for an evening visit which was convenient for me. I thought the $199 fee to replace the batteries, clean the glass, and shake loose any build-up at the source of the flame was a little steep. Maybe a little chattier than I prefer, but very neat.