Virginia Water Gardens

This company was amazing, and does the most beautiful work! Everything was as promised and I didn't have to do a thing. I just let them do their magic and my dream became a reality. My pond looks like Mother Nature built it and I couldn't be happier! Thank you Virginia Water Gardens!

A disappointing experience... Beware: I contracted with this company to rebuild the pond waterfall and to remove the skimmer and install an intake bay. I have used this company off and on over the years to clean my pond and was satisfied with the results. Not this time…. The plumbing and liner addition necessary for the interior of the pond was satisfactory. However, the aesthetics of the final product is far from satisfactory. The crew took liberties to change things without consulting me. I had to clean up after each visit, I had damage to a stone walk way and the cleaning by the same crew, instead of the usual two man crew, was a washing not a cleaning. The intake bay looks nothing like the one in the video I was asked to review. I expressed my dissatisfaction to the owner more than once. He asked that I let them finish, that they add the rocks around the pond and bay like they fell from the heavens. Well, don’t be surprised if the final product looks like it erupted from ****! If you have a vision for your pond, you should stay on site to oversee the process and be insistent about the changes you want made. My concerns were ignored and no changes made. When your dissatisfaction is met with a wink and a smile, you have just met Charlie, the owner of VIRGINIA WATER GARDENS. I followed up with a letter, but no response.

The owner Charlie Ross promised and delivered the most natural looking water fall feature I have ever seen. In a word it is "Awesome." Throughout the process he worked with us, to ensure that he understood what we wanted and kept us informed on the status of the project on a daily basis. His four man crew were professional and did an excellent job keeping the job site clean and orderly throughout the process which lasted 2 weeks (slight delay due to weather). Their attention to detail was superb, in particular, the use of natural materials and the arrangement of the various sized boulders was outstanding. To top it off, their use of lighting makes the project spectacular at night. I was also impressed with the care that was taken to minimize damage to my yard, since heavy earth moving equipment was used to excavate and move the rock work. Virginia Water Gardens is the only certified Aquascape contractor in the area. and as such, honors all manufacturer warranties and guarantees their workmanship for one year. During the planning stage of this project, we received positive feedback from a number of Landscape companies, one of which incorporated a Virginia Water Gardens waterfall design in their proposal. Bottom line: I highly recommend Virginia Water Gardens for any water feature project.