Robert B. Payne, Inc.

All services performed professionally and to our satisfaction. The Robert B. Payne Service Technician, Rafael Minero, was very good at explaining what was done to the system, and also about how to keep the oil tank topped off to avoid growth that could ruin our oil. Great job!

They did a thorough job, & gave me various options to choose going forward. We plan on getting a new system bc ours is 34 years old.

The gentlemen were on time and very professional. Maintenance was completed in timely manner.

Amazing job -- very strong work product and very responsive and helpful. Would definitely use Robert again!

They are excellent, professional, personable, and they take time to explain things to you. I would highly recommend them.

They were punctual, knowledgeable, and very efficient.

Perfect. The men were very courteous, respectful, knowledgeable of the work that needed to be performed.

Kevin was punctual and wore a mask and shoe protectors. He was amazingly thorough with his diagnosis. He was extremely professional and personable. He fixed the issue and I would definitely request him in the future. We were so impressed that my husband had him do a repair at his job!

Superb service as usual. Could not ask for better.

It went very well as usual. Robert Payne technicians are first-rate!

They were very thorough, professional, courteous and explained what was checked and the final results.

Work accomplished was great. Service technicians very professional and friendly. My few times dealing with Robert B. Payne have always been a pleasant experience.

Install went well. Installation crew were punctual, professional, and neat. Took 3 days to install, set up, and test new system, as well as to remove old system. All electrical and structural work was included in install job. Received a thorough explanation for operating procedures and maintenance. 2 months in and system has worked well so far. Super quiet, very efficient for a heat pump, even down to low teens, and monthly electric bills (daily wattage) are about half for this time last year.

We were very pleased with the professional and personable nature of the technician who was a very good personality blend for us with his help to assure us that we would have a quality fix with quality parts at a fair price. It meant a lot for this communication and exchange between customer/technician. We remain a Robert B. Payne satisfied customer.

Robert B. Payne installed three Mitsubishi ductless AC units on our second floor. We were presented multiple options to try and balance our heating and cooling issues between the first and second floor. We found that the cost savings, as well as the ability to precisely control each bedroom’s temperature made the ductless units the best option for us. John provided the estimate, while Trent and James performed the installation. We would definitely recommend this team for future HVAC needs.

Excellent service as usual. The technician was very personable, thorough and efficient. One could not ask for better service.

Great! We got a call to see if technician could arrive early, and we were happy with the courtesy call. David was very courteous and professional.

The technician arrived on time and handled the service in a highly professional manner. The gas pressures were taken, electrical systems checked, drainage pipes cleaned and electronic air filter was thoroughly cleaned. The technician performed this work in a timely manner and left the work space clean when finished.

Everything was done to specification. Robbie Jones came out and was very professional and gave us very good information and addressed our needs. We are very satisfied and hope all works well in the future.

Couldn't have gone any better. New control board was ordered, came in in just a few days, and the technician (Mathew) came out and completed the work in less than half an hour, which included testing and inspecting the unit. This is how all business should strive to perform. Those that do business like this will be around a long time. Thanks Mathew.

Prompt arrival, couldn't find problem but explained everything as he was doing work.

Technician determined issue and fixed it

Technician arrived at scheduled time; he answered our questions courteously and simply. Very polite, prompt and clean. We have always been very satisfied with the technicians and service from this company.

It went great! They were prompt and identified the problem very quickly. Had to find a replacement part for an older heat pump but they quickly located the part and completed the job the same morning. They made sure we had heat before they left. Will definitely use again.

As soon as they took one look, their expertise allowed them to diagnose the problem. It was fixed and explained what was wrong, what needed to be done, and future recommendations. The service recommended was accepted for a six month check up for a few dollars more.