RightNOW Plumbing

No other comment

He did a good job, he was very knowledgeable and kept it clean.

A++ for both the office and the install crew. Thank you!

Professional, prompt, and answered all my questions

Nothing

Excellent!!!! Professional and knowledgeable, but most importantly they have fair pricing. Thanks, for doing the new hot water heater project on short notice. You have a customer for life.

They did not explain the job would need another separate contractor to complete the work. They keep recommending to me the contractor I cannot get a hold of. They did not caulk or seal around the wall were the tub meets. The contractor will not fill in the gap around the tub so it can be used.

Same day service!

The plumbers were not only great technician but knowledgeable, courtesy and professional.

.

Wish I could add pictures. They told me replacing my bathtub would take 4 hours. They charged almost $4,000 for a replacement tub and that was their fleets costing one. Found out later I could have had the work done for $1500 from another contractor. They did not finish the work in the time promised and said they be back the next day at 10 a.m. After waiting with no call no show, I finally called to ask where the guy was and they said they didn't know. I got a call back from the person who was supposed to come that day at around 4 p.m. and said he would not be able to come. Needless to say, It took them 3 days leaving us with no workable bath or shower for that time. The tub was OK but the framing was extremely sloppy. There were hammer marks and holes all around the frame. Very unprofessional job. They did come back to fix it however this ended up becoming over a week-long headache. I would not recommend this company.

Done good work ,came same day I called.

Very quick response. Price was much higher than expected. But limited time did not allow for price comparison with other companies.

Make sure you are completely upfront about financing. There was a misunderstanding about financing between us, and we had to scramble to make sure the services were paid for. We were guided to Lending Club, which is okay, but they need to be upfront about that.

(No comments provided)

Very Professional, Very Knowledgeable, were willing to help and give excellent advice, great follow-up!

Great service, on time, super friendly knowledgeable tech, explained everything, and put up with my million questions!! Would definitely recommend. Honest guy who gave me an honest opinion, several options, and reasonable quotes with zero pressure. Will definitely be connecting them for future needs.

Sent a Plummer with a new hot water heater not the same day, but the following morning.

RightNOW Plumbing is very knowledgeable about plumbing and professional.

While RightNow responded quickly to my request and was very professional, it's technicians did not fix the leaking kitchen faucet problem (even after three separate visits) and the cost was higher than average (just over $500). RightNow replaced two water values and some water flex-hose piping underneath the kitchen faucet but the water leak was not fixed. Since the kitchen faucet was made by Moen, my wife contacted Moen about the leak and Moen sent a replacement kitchen faucet at no cost. A neighbor and I spent just under an hour replacing the kitchen faucet and the leak went away. It has been a day since the faucet was replaced and no signs of any leaking has been observed. If RightNow had fixed the leak as requested for the cost of $500 or less, then the rating would have been higher.

****Rip off! DO NOT USE THEM! ****they charged $128 for diagnosis and told me i needed to change the burner assembly ($560) or change the water heater (40gallons $1900). this being an investment property i could not put in 1900 and went for burner repair. they took 210 advace for that and the part came a week after (poor tenant without hot water in winters in richmond va) . finally the part came and the technician(a different one ) came and said you need more parts $480) for the water heater to be fixed or u change the water heater (this time for $1700) i didnt know whom top trust so went to lowes ($450 -10%) to check the price, contacted home adisor again for another technician. this time i got lucky and they said thry could replace the water heater for $425). got it changed the same day at much cheaper.i texted the original company about the repair and told them i got it done from someone else, and at this time per them i owed a balance of $330 for the burner replacement. i was hoping to get a call from them in order to resolve this but they sent it to collections. thru collections they agreed at 200.