Rapidan Plumbing Inc

It went well and quickly. He was very professional.

Work was satisfactory. Plumber here about one hour; 45 minutes idle time while for new connection to "set up." Price was quite exorbitant for service rendered. Materials cost would not exceed $25, leaving well over $400 charged for labor [15 minutes working; 45 minutes waiting].

well done, on time

I was told they'd come out at 9:30am. He arrived around 9am. he immediately knew what the problem was, and explained why it happened. He told me if I didn't like the price he would put everything back the way it was. He immediately went to work and was very nice. I am not fond of the price, but i didn't shop around. i'm sure it was a fair price.

unknown

Was very impressed with the installation and the installer. Very professional did the work well. The problem I had was with the cost and the lack of an itemized bill. Plus they charge you $50 to show up. I thought the price of $656 to replace a disposal unit was outrageous, and probably should have turned the work down, but needed to get the leak fixed before more damage occurred. So I bit the bullet and shelled out more than what I paid for replacing my water heater, dishwasher or clothes washer. Probably stupid on my part, but there it is. I will not be a return customer.

We have well water - and our pump went out. On the pro side - Rapidan was one of only two plumbers I could reach on the weekend. Their dispatch was courteous and professional. Initially she said the service team would arrive around 10 am. Final arrival time was 3 pm. Dispatch did call periodically to keep me informed as to the changing arrival time. All that was great. Dispatch told me that it would be $ 49 for them to come check out the problem. What she did NOT say was that it was $ 49 just for them to come to my doorstep. The "diagnostic" was explained to me when the team arrived (after me waiting for them all day), as being $ 149. This would be 'canceled' if I used them for the repair. At that point I figured - fine. Since I had my pump replaced 7 years ago for $ 1200 - I figured this was a no-brainer. Fast forward through the 'diagnostic' where they checked to make sure the bladder tank was still working (it was), they tested the wires on the pump and determined that no power was getting to the motor- so at the very least the wire would need to be switched out. For the wire and labor: $ 2000. But they would not know until they pulled the pump out- if the pump itself was working or not - just to pull the pump would be $ 1000. If both the pump and the wire needed to be replaced - total $ 6K. Now - I dont know how these companies do their math - but - I checked on line - pump runs about $ 600 (for the kind I need); wire would be about $ 300. Last team took 4 hours to do the replacement - in the middle of the night under less than ideal circumstances. So. Materials - let's round to $ 1000. That would mean this team would earn a minimum of $ 4000 for four hours of work. I think not. Even with their 'special' equipment - which is what? A winch and a tripod?. Come on. Are there any realistic plumbers out there any more? Result - we are going to do this ourselves. I am so unhappy about the whole thing!

Rapidan plumbing responded to my plumbing needs the very next day after I called to schedule an appointment. I appreciated this fast service time. Shawn was the technician who came to my home. He was very professional, friendly, and knowledgeable. Shawn provided a through diagnosis of the problem and offered many solutions to solve it. After I decided on the option that worked best for me Shawn repaired the problem. This is one of the most pleasant plumbing experiences I have ever had. I would definitely hire Rapidan plumbing for any future issues. I would also recommend them to anyone else looking for a good plumbing company.

Called on Saturday around noon for repeat issues with septic alarm sounding off; their number was in the box as the installers of the system 6 years ago. Dispatcher set a service time for 8:30am Monday morning and stated that she'd call again to let me know when the service tech was on the way. I was told at that time that they have a dispatch fee of approximately $59, and that if I had work done, the $59 would be credited towards the work. On Monday, dispatcher called at 8:21am to let me know the service tech would be there at 9am. Tech arrived approximately 9:15am. I don't particularly fault the tech for being a little late as we live in a high-traffic volume area. Tech had me attempt to recreate alarm issue by running water. He had opened the septic tank at that point and stated that he had to tap one of the float switches to get the pump to kick on. He had me continue to run water to see if the alarm would trigger, which at that point, it would not. He gave me an opinion that the switches are likely bad, but to do a full diagnostic, it would be a $337.00 charge. He also quoted prices to replace the switches. I had a bit of sticker shock at the quoted prices, and the repairs were not within our available budget at the moment. I informed him that I would have to let it ride for now until such a time as when we have the money for the repair. At that point, since I had agreed to no additional work, I expected to pay the $59 dispatch fee, but the tech informed me that the fee is just to show up, but time spent looking at the system was additional. Perhaps it was my fault for not asking more pointed questions of the dispatcher, but I had assumed that the $59 fee included a basic diagnostic and quote of the services needed for repair. I don't blame the tech for the pricing; he was professional and courteous; but I feel the company could be more forthcoming by explaining that the only thing covered by the $59 dispatch fee is for the tech to drive to your location and introduce themselves. The tech informed me that they're not even supposed to touch the system until they have charged a diagnostics fee. Having been a service technician myself in the past in a different field, I can understand needing to be paid for your time, but the company I used to work for would include the first hour of time, diagnostics, and a quote for repairs in the initial fee, and I had assumed that this was to be a similar situation. Again, perhaps it is my fault for not asking more questions when I called, but to me this tactic of telling the customer it will be $59 to have a plumber come out and not disclosing that no troubleshooting or diagnostics are included in that price feels like a bait and switch. If I had been told this upfront by the dispatcher, I still would have called them to come out and paid for his time, but I would have done so with the knowledge that the call could quickly balloon to 3x the amount I was expecting; it wouldn't have been such a surprise. Note: my Professionalism grade of "C" is not a reflection on the technician (who was very professional) , but on the company for not being upfront about their pricing when I called to set the appointment.

The techs were extremely professional. They had to open up the skirt to get underneath our home, were very thorough in explaining the repair and explained their flat fee pricing. They were very quick and had the repair done in just a few hours, including a run back to pick up a replacement part. My husband hired this company and didn't do any price or ratings comparison, so I can't say we could have had the work done cheaper, but the men were fast, prompt,and professional and that is about all I want in a service call. If we ever do have an actual plumbing emergency I am sure they will be the ones we call.

They are thourough, punctual, professional, and they do a great job.

VERY GOOD EXPERIENCE. Discovered my water heater was leaking at approximately 10 PM. Went on their website and filled out an electronic request for a service call. At 7:01 the next morning my phone rang with the offer of an 8AM appointment. By 10AM they were done. Shaun and Troy were a GREAT team. They came prepared and were very neat, clean, and professional. As good help is hard to find, I would absolutely recommend these guys get a raise. From what I witnessed they were the 'A' team and deserve to be rewarded. PS… I gave them a 'B' on price because they did not offer any options as far as the brand of water heater. I was in a bind and did't have time to shop this out, so I took what they had (Bradford White 50 gal). In all fairness though, I do NOT know if the total price was competitive, but for me their timely response was well worth any overpayment I may have made. I would definitely use these folks again!

I wanted an elbow replaced on my bathroom sink. We replaced a new faucet but could not put the elbow on ourselves. I called Rapidan and they came the next day. The serviceman was polite and did the work in a matter of minutes. My problem is he used my old original elbow and replaced a small new, plastic gasket. and put the trap back on. The price $190.00. Please! Plus there was NO warranty on the job. I called the office the next day to complain but it fell on deaf ears. The secretary was very polite, but cut me very short. I would not use these people again nor will I ever recommend them to anyone.

Everything was performed to connect the house to the new county sewer line. Because of where the sewer line from the house was to hook up to the county line, the house line had to be placed next to the phone line, across propane line, sump pump line, well line and power line from the house to the ornamental pond in the back yard. Care was taken to protect all the lines, and when a line was disrupted, it was repaired. We are very happy with the job Rapidan Plumbing performed for us and will recommend them to any one in the same situation.

As always, Rapidan Plumbing was punctual and professional. They came out when they said they would and they serviced my water treatment system. They are a little pricey, but I’ll pay it for the great job that they do.

They were fine. They were very professional and they took care of everything for us. The overall experience in working with them was fine. We didn't have anything bad but their price was high actually. We're not in that area anymore and so we would not use them again in the future. We moved out of that area.

The service was great, we have NO complaints. Rapidan was prompt, helpful, and quick to get us water in extremely bad weather conditions.

Used them for many years, expensive but quality work.

I have used Rapidan Plumbing before for a water heater repair (about 8 years ago), so called them again when I needed my water heater replaced. There was no one answering the phone in the office until more than 15 minutes after they opened (it was still forwarding to the answering service) so that's the reason for the B rating I gave in Responsiveness. They charged me $1944.00 for a new 50 gallon propane water heater (includes all charges and installation). Today, my mom checked prices out of curiosity, and found a similar one at Sears - she priced it with installation and old water heater haul-away (to make sure it was an even comparison) to see how much they charge. The online estimate was $1075.00. I can understand there being a price difference for using a private company rather than going through something large like Sears, but almost double the price??? When I called the office to ask about the charges they told me that propane water heaters cost more (the estimate from Sears was for a similar propane water heater). I asked how much they charge an hour for labor. The woman on the phone said that they don't itemize - the charge included everything and isn't broken down. I am so disappointed because I really thought the company would do right by me because this is still a small (but growing) town, and I trusted that they were at least competitive in price. I wish I'd checked Sears and Home Depot before I bought the water heater from Rapidan Plumbing. I am willing to pay a hundred dollars or even two hundred dollars more to use a private company for such a large purchse, but almost double the price is really disappointing. I feel very cheated and feel like I was taken advantage of, and wish that I'd checked around instead of trusting them. The serviceman was great, which makes it even more sad that I plan to never call them again because of how much they took advantage of my trust and my pocketbook. Note: I listed N/A for quality because it was only installed a few days ago. I have had no issues yet, but 2 days isn't a very long time to know the 'quality' of the water heater and service yet. 4/13/2013: Even after bringing the significant price difference to their attention no price adjustment was offered (we found many other prices that were significantly less expensive)... I did not want them to come down to the less expensive prices we found, but thought they might at least come down a few hundred dollars. They did not. I hope that they reconsider their prices at least for the benefit of future customers, and offer them a more 'fair' price considering the local price for the work done.

Went well on time and at estimate provided.

They are knowledgeable, do their utmost to resolve issues, and don't attempt to sell unnecessary or cost-prohibitive services. Furthermore, we have been using them for years, and they always do an excellent job. This time was no exception.

We've actually used Rapidan twice. In 2010 they tried to figure out what the sewage smell was that we kept smelling around the house when it would rain. They gave us some lower cost options for treating our septic tank ourselves and removed a ton of hair from the shower drain, which seemed to have been causing the odor. They showed up when they said they would, and were very courteous and talked us through everything. They laid out our options for us and we got to pick the outcome that we were most comfortable with, which saved us money. We were so happy with them that when my husband tried to fix the water lines under the sink and they wouldn't stop leaking we finally decided to call in the pros (2012). Again, Rapidan showed up on time and were very courteous and talked us through everything. They laid out our options for us and again we got to pick how to proceed. We also had them try to diagnose why the overall water pressure in the house seemed much worse than when we moved in. It turned out to be a clogged filter under the house. They replaced it for us and showed us how to do it so we could save ourselves money and and quot;DIYand quot; in the future. This service was a bit more expensive than the first because they did more, but it was the best money we ever spent to have a non-leaking sink and normal water pressure again. Both crews that have come into our house were very polite and courteous. We will use Rapidan for any of our plumbing needs in the future.

Over all the responded fast , less than 2 hours but the guy acted like he didnt know what he was doing took way to long didnt get it right and over charged me

Rapidan Plumbing I’ve used Rapidan Plumbing twice. My first experience started out very well. The plumber from Rapidan was professional, timely and knowledgeable. He took water samples, gave good suggestions, made plans to upgrade my water treatment system and promptly forgot about me. After several weeks of hearing nothing, I received a letter from Rapidan Plumbing thanking me for using their services. Rather than ignoring the letter, I wrote to Tommy Newton (The” Bossman”) and explained how I had been blown-off by his boys. Tommy, apparently taking customer service very seriously, corrected the situation immediately. So, first experience went from F to an A. Second experience: As before, timely, professional and knowledgeable. This time the job was a wax toilet ring / flange and a leaky shower faucet. The toilet job went well, but was $582.00, the shower was going to cast another $200.00 and something. The plumber quickly repaired the toilet flange and seal, and we skipped on the shower. After the plumber left (about 30 minutes) my 5yr old (42lbs) son got off the toilet and it cracked where the nut had been a touch over tightened. So, bugger!!! Here are my grades for Rapidan Plumbing. Timeliness – A+ Knowledge – B Professionalism – B- (I can’t go higher because of the crack and being blown-off) Price – C (Rapidan is on the pricy side, but I think it’s because they use only high end / quality parts.) I would recommend giving them a try, but be aware off the issues I have had with them.

I was a loyal customer for 23 years. At first, they were like a family operation that was reasonable and fair in their price. As they have grown over the years, they have obviously become an operation where each plumber creates his own price allowing him to make lots of profit. The last service they performed for me was to run a power line from my well 70 feet to my house for $1400.00. I later discovered that the line was only 4-5 inches underground and was just a cable - no insulating pipe. Later they wanted to run a pvc pipe from my well to my house for $4000.00. I chose to have a complete new well dug with installation and pump for $4800.00 from another company. When I compared these prices with other professionals, including my brother, who was Executive Director of the National Association of Heating and Plumbing Contractors, I was told I was being taken for a ride. I wrote a letter to Rapidan Plumbing stating my displeasure with the service only to get a letter which made no excuses for their operation and basically blew me off.