PRECISION OVERHEAD GARAGE DOOR SERVICE

I was impressed by the 24-hour customer service. I was able to make an appointment after most businesses would have been closed. I was given a convenient appointment within the next two days. I had a very old garage door opener that was failing. Barry did an excellent job installing a new opener. He was done in less than an hour. He was friendly and professional. I would definately use Precision Doors (Laurel Office) again!!

Good. Brain was the installer and he was quick and efficient. I observed the process and was happy I had not tried to do this myself. He was done and out in about 4 hours +/-, including new door, tracks, motor mount, trim and test and with all of the old stuff gone.

I will never use this company again. I felt ripped off two years ago when they told me I needed new springs and said they were putting in heavy duty ones to replace my old ones. I was told a year later by a different provider that the springs Precision installed were not heavy duty and should have been stronger ones. This year when my garage door started malfunctioning, I made the mistake of calling Precision again. They were 4 hours late, then I was told I needed to replace my motor. When I said I would use a different provider and get a second opinion, they said to just try fixing the current motor, it would be $225 but they would waive the service call fee since they were so late, and they would attempt to fix the motor for $180.00. I agreed to that and I watched the technician. He tightened two screws on the track on one side, climbed up on the ladder, reset the motor using the reset button, and charged me $190.00. This is a rip off Company!!! Do not use them unless you are willing to be ripped off.

unknown

I called Precision because my garage door was stuck. Even though the advertise 24x7 service they refused to come out on a weekend. They did, however, send someone out during the week to provide an inspection and provide repairs if possible. The technician was experienced, articulate, and pleasant. During his $85 inspection he explained the door could not be repaired and I would need to replace parts of it at a cost of over $1500. To make things worse, I would be unable to use my door until it was repaired and it would take several weeks to get the necessary parts. Later that day I called a smaller company for a second opinion. The guy who came out was nowhere near as articulate and managed to fix my door (better than before) for $150. I'm sure Precision might do great with larger jobs, such as the one they proposed for me. (Why else would they use that name?) However, you may want to get a second opinion on any large job they propose as someone else may be able to do it quicker and for much less money.

They had it all finished and tested in 1.25 hours.

Service was timely (next day) and we were provided a comprehensive assessment of door repair requirements and cost before proceeding. I have no idea whether the cost was reasonable because I didn't believe there was to be a charge since we had a "Lifetime Warranty" on the doors from previous work performed by this same firm. Complaint: We went to this firm because we had employed them years ago and had a "Lifetime Warranty." Accounting Office was to call me before the technician arrived; they did not. Instead the technician informed me that the company had "changed hands" and all warranties were invalid. We will be getting future repairs from another company that stands behind its warranties.

While he was here he did not think the problem required a repair or anything for him to fix. He told me rather than ordering a new expensive mother board to check things out further. I then asked him to program my two hand held garage door remotes and two car garage door openers. He only charged me for the service call and did not charge any additional fees. He also told me to call back if I have any more problems and he would order the needed part. I really appreciated that. I was really pleased with his service. He is a young guy. He was really nice and polite. He was just a pleasure. I would not call anyone else now.

Called them to come out and repair a spring mount that had came loose. They came out and said we needed over $1800 of repairs for the "unsafe" door and that i needed to have a carpenter put in a piece of wood before they could do work. They quoted to replace the door which was in good shape. They charged up front (since I was a landlord) for the $85 "safety inspection" fee. Another company agreed to fix the mount and reinstall the door opener for under $350. This guy showed up for literally 10 minutes then tells me he cant do the work until I hire the carpenter. Unreal- I am trying to get the $85 fee refunded but no luck. I have attempted to get in touch with the owner, Charles Moore, but the rep at the office says he is not available.

I had them come around last Tuesday. The fellow who came out charged me $85 just for showing up. He then looked at the garage door and told me he did not see anything wrong with it. I told him the problem seemed to be temperature dependent and when it was below zero in the morning it would fail. It would behave better later in the day when it was warmer. This made me think that this was a lubrication issue. He told me the total bill would then be $156 for both the service call and the lubrication. He lubricated the door, checked the contacts on the motor, and did what he called a full inspection. The next day the garage door was worse than before. Its movements seemed to be more out of balance than before. I put a review on their website so they would know what happened. The next day I called them and explained the problem. I said I wanted someone else to come out and I wanted a more experienced person to solve the problem and that I did not want to pay for the service call this time since the person who came out did not diagnose the problem correctly. I made the appointment for next Tuesday, and they gave me a call today saying that they would not be able to honor any discount. The national information led me to believe that this was a local office, when it looks like they are located all the way over in Fredericksburg. If I had known I had known they were all the way over there, I would not have even used them.

Even though I told them what was wrong, installed a bunch of fixes on a door that needs to be replaced. Left me with a still broken door and a bill.

Jason came a day after the scheduled appointment and lubricated two squeaky garage doors. $215 for 20min service; service was good, but price... not so much. Not sure I would recommend this company. He didn't accept the coupon on their Facebook page, which would have brought this service to more comparable levels with others. He indicated that if he would have replaced even one roller, I would have gotten one of the garage door lubrications for free plus saved extra $10. Not sure why he didn't do it. Pricey for the service performed.

They weren't pushy in offering additional services, and they came quickly.

The friendly, knowledgeable workmen showed up on time, described the work they recommended, and performed the work without problems. The door worked like new after they finished the work. I would not hesitate to call them again.

This was an awful experience from start to finish. I was grossly overcharged (roughly 2.5 x overcharged), not to mention had to argue with them about simply replacing the molding around the door.

It literally fell apart. The way they put it together caused this. They finally sent someone out who knew what he was doing. He just shook his head when he got there. I had to hire a carpenter to fix the mess they made.

Very good, except the technician arrived 20 minutes after the end of the two-hour scheduled appointment window (8-10 am).

Pleasant, good quality work. Service call for repair $66, overhaul each door $499.

Office staff was extremely polite and helpful when making appointment. Repairman came right on time (within appointed two hour bracket), did a very good repair job, and gave us a complete analysis of other desirable maintenance without pressing hard to do it.

I HIGHLY RECOMMEND THEM. I HAVE USED THEM BEFORE. THEY ARE RELIABLE, AND DO QUALITY WORK. THE GARAGE DOOR WORKS WELL, AND I WOULD USE THEM AGAIN. THEY WERE ON TIME AND COURTEOUS.