ONE HOUR HEATING & AIR COND

The work was through our warranty company and was originally scheduled for Thursday, 6/16/2016 in the 10am-noon time window. They rescheduled for the 2-4pm time window on Friday, 6/17/2016. At 3:30pm they called and said there was a delay and the technician would be coming but no time. At 7:15pm the technician called and said he was on site however he was leaving as the building security told him they would call the police if he drove in without permission. Security was checking their list and hand trouble finding the name since he was five hours late. Once his name was located he was allowed in. However, he called and said he wasn't going to provide service because "security threatened to call the police" which they only threatened to do because he was going to drive on premise without permission. When my daughter got upset with him for not coming in to perform the service call he hung up on her. Yes, she was upset because she'd waited five days and been put off a full day and the guy was five hours late. My sense is it was 7pm and he didn't want to work since it was quitting time and the work is warranty work. The owner subsequently refused us service as well. The work was for the One Hour Heating and Air Conditioning in Ashburn, VA. Pete is the owner/supervisor.

I have used One Hour and have been a member of their Comfort Club for a number of years. Until this summer i would have given them high marks. This year the technicians were late or cancelled appointments at the last minute. The manager was unresponsive and the work sloppy. Ultimately i had to replace my unit and chose another company to perform the service. Their customer sevice phone staff seem very well trained and seemed adept in dealing we this very irate customer. Too bad the performance of the technical staff was below par.

not professional. technician did not even bother to put the cover of the heating/AC system back on properly. and when I checked my air filter, i found that he had put back the filter in the wrong direction. AC was working fine but not working anymore after the technician's visit. don't know how could that happen.