Mallory's Restorations Inc.

Extremely disappointing! Very disrespectful and unprofessional. Clint Mallory was the person that Angie's List sent to have an on-site consultation with me to discuss and assess building a garage on my property. First, he schedules an appointment to come by on Tuesday at 3:30, he never shows nor calls. I call the project advisor and inquire about where this guy is. The advisor has no idea where he is as she hasn't heard from him. She then contacts him and he tells her that he is on another job and wont be able to make it. Now this is after the appointment time. The advisor asks me if I can reschedule for the upcoming Thursday (today), I agree. I receive a call from Mr. Mallory asking me what is the earliest I can meet him because its going to rain. Interesting! So I finish running an errand and rush home to meet this guy. He shows up not dressed or looking like a business representative coming to discuss a possible job. But, whatever. He tells me his name but I don't know at that time what his company is or who he is working for. Anyway, we start to discuss the project and he immediately begins telling me everything I should have done, or what other contractors have done wrong and it shouldn't be this way, you need to do this and that, was this inspected and did it pass, lets just scrap this and start over. Where are your plans for the garage he asks. I am looking at him and thinking to myself why are you actually here, and why would I have plans for a garage that we haven't discussed yet. Now I am getting frustrated with his condescending attitude and disrespectful tone he is using. I state that this is frustrating me, he asks me, is it because of me? I state yea its because of you. Being condescending and disrespectful talking to me like he is doing me a favor or something. Yet, he hasn't even started saying what services he is going to provide, what his qualifications are, possibilities for the new garage, suggestions, or cost, etc... He then, like a child, rolls his eyes, throws his arms up walks of the site. I have never experienced unprofessionalism and immaturity like that from, supposedly, a reputable contractor.

I would rate this company as one of the best I have ever experienced and give them a grade of 5 out of 5 stars; A+ Rating is an understatement. To be clear; the contract was ~$80K and I truly believe that the value of this companies work exceeded their cost; and I would not only hire them again, I would highly recommend them for anyone thinking of remodeling or finishing any portion of their home. Yes that's right, I would recommend them for any job you might have; most importantly, because they are experts at what they do, but its more than that; their employees [direct as well as subs] are hardworking, dedicated, professionals that understand the privacy of the home owner; but of most important... they are all honest and trustworthy people; that I (without hesitation) allowed full access to my home; i.e., the job deration was ~4 months, and not one time did I feel uncomfortable with any of their employees being in our basement; on the contrary; they literally became part of the family; simply put... they are good down-to-earth people that through experience; display a level of confidence that sets your concerns at ease! -----> Call for Reference: (540) 717-1115 Peter

unknown

There were issues with the place the door was ordered from. Unfortunately, this delayed the installation. When the correct door final arrived, it was installed. They even did me a few addtional things at no addtional cost.

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