Glover Enterprises Inc

Glover Enterprises did a wonderful job on the installation of my vent free fireplace! My husband and I contracted with Glover to replace our inefficient vented fireplace with a high-efficiency vent-free version. After meeting with the owner, Chris, who came out to our home for an in-house estimate, we were both impressed with his knowledge and confidence about his line of business. He answered all of my questions fully and patiently; to a woman this is extremely important. We attained estimates from two other companies as well, including visiting their showrooms, and we ultimately decided to go with Glover. Their price was very fair, and Chris’ knowledge was impressive. I changed my mind on the final design several times, and this did not rattle Glovers’ employees. We ultimately decided to go with the crushed reflective glass type burner rather than the gas logs. Glover had one on display in their showroom, and as soon as we saw it, our interest was peaked; we knew that we wanted something modern and unique. Rich, worked with us in the showroom, and most of my email correspondence was with him; he answered all of my many questions in a prompt manner. Once our design decisions had been made, the installation was scheduled approximately 45 days from when we signed the paperwork (due to the Christmas holidays and Glover’s already scheduled work commitments). On the day of the installation, it was snowy and cold; I was really surprised they didn’t call and postpone the install. They arrived at approximately 9:30am. Three young men, Irving, Liam and Ian descended on my doorstep ready to complete what was originally scheduled to be a two day job, in ONE day. I was initially concerned that the job might be rushed, but my concerns were quickly put to rest, with the efficiency and precision of the work of these young gentlemen. They laid down cloth on my floors to protect it from construction and the weather elements. They were polite, conscientious, skilled, and worked well together. Ian did most of the outside work, while Irving and Liam worked on the inside primarily. Ian did an excellent job of cutting and fitting the plywood to cover the old vent opening on the outside of the house and replacing the siding pieces. Irving and Liam did an excellent job of removing my 3 sided marble surround without any damage, so that it could be reused, and removing the old firebox. These three young men did all the prep work for the new install. Then the owner, Chris arrived, and the install of the new box and fireplace began. Irving, Liam and Ian worked with Chris on the install, and it was finished by 6pm. They cleaned up everything, and left no trace of construction behind. My husband and I are extremely pleased with our new fireplace, and we were very impressed with the skilled workmanship of Glover Enterprises. Glover will now be the ONLY Fireplace contractor, we will EVER use!

We like to buy local, so we went to a small business that had a variety of logs and burners for our fireplace. There were no deals or discounts so we paid full price because we use the gas heat to heat the house in the event of a power failure. The installer arrived close to the appointed time was very competent but not completely familiar with the set that we bought. We initially had a problem with the smell, which did go away after prolonged burning of the logs, however when they didn't contact us after many calls and messages left we had to drive 20 miles to talk to them. Now the unit won't light and thinking it might be a simple problem we again are attempting to contact them for advise. Our problem has been with trying to contact them for customer service. They have never once answered their phones, we have left numerous messages and have NEVER gotten a response. We resorted to faxing and emailing them and actually got a response but NO customer service. I would not recommend doing business with a company doesn't take care of their customers.