Ferguson Bath, Kitchen & Lighting Gallery

This project involved gutting 2 small bathrooms and replacing 30 year old fixtures. The project should have taken a month, and Ferguson Kitchen, Bath and Lighting assured me the master bathroom would be in usable order in only 2-3 days. We began the first week of December. It finally wrapped up the second week of March once all the flawed, broken, warped and incorrect pieces were reordered and arrived, all separately. Every reorder took 1-2 weeks for delivery. The contractor and plumbers were good to work with, but Ferguson messed up at every turn. First, Ferguson sent the wrong size bathtub. The fiberglass tub/shower walls were terribly warped so when new flat walls arrived, we discovered Ferguson had supplied a 30" tub instead of 32". The 30" tub had to be ripped out and the 32" installed in its place. The shower fixture's ball valve was bad and also had to be replaced. It only got worse from there. The medicine cabinet has glass mirrors inside and out; all of it was broken. An identical one was going into the secondary bath, and that one was in good shape, so we could keep moving while a replacement was ordered. The sink was warped so the pop-up drain wouldn't fit; yet another reorder. The replacement sink was delivered to the wrong address, and had to be picked up, a 2 hour round trip and another day lost. The lid to the toilet tank is badly chipped inside, but by this point I was not going to make it an issue. Nothing in the master bath had been right on the first try. We were already well into mid/late January. Moving on to the secondary bath, the shower stall was in good shape and went in well. We had settled the fiasco with the medicine cabinet and finally had a replacement that was also in good order. The toilet went in fine and it wasn't broken, so that was a real relief. The sink and its cabinet was delivered unassembled, which surprised the contractor and me. Finally the shower doors arrived 2 weeks after everything else was finished. Ferguson insisted on using their own guy to install it, so that meant waiting on them again. Once they finally came in and were delivered, not only were the doors scuffed and warped, they were the wrong glass. They had sent a cheap 1/16" flat glass that had a serious flaw and they were also in a warped framework. I had ordered a thicker pebbled glass, so it was obvious from the moment they came off the truck. There was no box to open; only a border of thick cardboard and styrofoam went around the edges of the glass doors. I insisted these incorrect doors be hung so the hardware was installed and the correct doors be ordered. Another 2-1/2 weeks go by and the correct doors came in and were hung in place of the flawed ones they should never have tried to sell anyway. Once we got to paying off the last of the bill, I had had enough and wanted some kind of compensation for the aggravation they had put me through, and for keeping me tied up for months. Fortunately I work at home or it might still not be done. I got very angry when I was told I had already been compensated because I didn't have to pay for any of the replacement items. What? How is that compensation? That is them fixing the mistakes they had made. Maybe it's because I was home to watch all of the proceedings, I knew everything that had gone wrong. When the rep said she wanted me to be a happy customer, I told her that ship had sailed a long time ago. Now I feel they owe me! All I got was the price of the shower door installation waived. Big, fat, hairy deal! Yes, we got off on a bad foot when I insisted I was not paying for the wrong tub, or having to pay for it to be installed twice. That wasn't my any of doing. But instead of really trying to make it better, it almost looked like Ferguson went out of their way to make it worse.