Crosby Plumbing & Water Treatment

They said they be here at 9am....9:16am no one was here...so I called left a message. 9:45am tried to call again. Got someone...asked why they weren't here when they said it would be 9am. Was told that they were busy. Could have least called to let me know that they would be late. Also told me that it would be about 30mins to get here. Couldn't wait around when the job would have taken an hour if they were here on time. Had other plans. So went with a different company. If you run a business and your running late it would be nice to get a call...no customer service skills at all!!!

We are new to the area and were in the process of addressing the repairs spotlighted during our home inspection. My husband made the initial call to Crosby... and was very impressed with how helpful and friendly they were on the phone. They fit us into a busy schedule as soon as possible. The work listed above was done in a timely and efficient manner on their first visit. After the initial water heater repairs, we were getting great hot water in the kitchen which is right over the water heater, but the water reaching the bathroom at the other end of the house was only tepid. They made two followup visits dedicated to solving the problem. We now have great hot water in the bathroom as well as the kitchen.

I would never recommend them to another soul. When they came back the second time, they told me they quoted the job wrong and when they found out that I have something else out in the yard they couldn't do it and get close to it. When I asked them what they are going to charge me to do it, it was like triple what they gave me the first time. I would not ever recommend them and I will never use Angie's List again as well. I called him to come back and do the job at what he quoted me the first time and that was when he told me I might want to find somebody else because he looked at his figures and they were wrong. He was going to have to charge me extra for things when he did the job. I said I asked him to come back to do the job based on what they quoted me the first time. I won't employ them to do the job. I actually had it done by someone else in town for just what he quoted me. It took a long time to get back after my first call and contact, and then after he said he will go back to his office and he'll give me a quote, it was 3 weeks before I can even get him to give me a quote. After I got the quote, I said it doesn't sound so bad so I said I would like to talk to Mr. Crosby again. When he came to the house and went over everything he was going to do in the basement, in the lines, and the outside, and everything, I asked him if he could do it for this, and said he can't. He said that was what the secretary quoted me on the phone, he said it is going to be this price now if he does all that. I don't call that a business when you tell somebody something and then you come back and you can't say why and say you made a mistake the first time and it was the same job that we wrote down the first time and now it is going to cost twice as much.

I called the company and was told they could come later that day. I was surprised and pleased that they could come out so quickly! However, when I described the problem I was told one of my children had simply dropped something in the toilet, (but I knew that was definitely NOT the problem). I was a bit insulted by the assumption that I didn't know what I was talking about but knew I needed a plumber and agreed to having them come out and take a look. The guys who showed up to do the work were nice, but were smoking in my basement and it rose up into my house which I did not appreciate at all. Ultimately they snaked the main drain line and told me my pipes were sloping (which I already knew). When I inquired what it would cost to have them fix the sloping pipes I was given a vague answer and told I would be contacted by the owner/manager of the company. I still have yet to hear from anyone at the company.

They came right away. Their price was reasonable and I had no trouble at all.