Bug Busters Pest Control Services Inc.

Description of Work: I originally hired Bug Busters for a quarterly service for my home. The initial service ($150) went well and I appreciated the time the technician spent addressing our concerns. On the next visit, the technician never treated the areas we pointed out that were overrun with spiders. I was unaware at the time that the technician told my wife, who is disabled, that he didn’t have the tool to treat those areas.it was only after I mentioned to my wife how bad the spiders were around the windows, the porch, and the deck, that she told me that the technician never treated those areas because he didn’t have the tool on his truck. I have called Bug Busters more times than I can remember and they told me we needed to give it more time. They finally agreed to send out another technician in between quarterly appointments, and once again the technician failed to bring the appropriate tool to perform the treatment. I immediately called Bug Busters and was patched through to the service manager. He was rude at best and threatened me with a cancellation fee if we didn’t let them come out for the next quarterly visit. I reminded him thatI had already paid for the initial treatment and the second quarterly visit. The second quarterly visit and the service call they had failed to perform what I paid them to do. After many in returned phone calls, I finally reached the Director of Operations. He was very polite and apologetic and said he would research my problem and get back to me. He never returned my phone call within 48 hours so I called him and did reach him. He was apologetic and stated he didn’t know why his guys came out without the proper equipment, that he had cancelled my contract and he hoped I would give him another chance in the future. He stated his guys coming out without that tool would be like a painter showing up to paint your house without a paint brush. I thanked him for his time and told him we may try again in the future. Since that phone call, I have received two notices from a collection agency to pay the money or they would put it on my credit report. I have attempted to call the Director of Operations but he is always unavailable and I have yet to receive a returned phone call. I talked to the same customer service rep, with whom I have had many conversations in the past, and he was no help at all.

Description of Work: Pest control / raccoon problem

Description of Work: First someone came out to review and estimate the job. Then the technician came out to do the work.

Description of Work: "Called them for an inspection - estimate for a rodent issue. Something chewed a hole in the wall of the pantry and was sure also wrecking havoc in an HVAC vent. Their rep came out and peered through the crawl space access saying it was probably a rat. HE NEVER WENT INTO THE CRAWL SPACE. Then he tried to get us to sign a contract for a years service which I refused. I then called another company who's rep came ou went under the house and discovered the culprit was a squirrel that pushed the dryer vent off and was starting to store acorns. He was confident it was not a rat as there were no droppings and he put the dryer vent back in place . That was all that was needed. Bug Busters didn't even attempt to a**** the actual problem. They just wanted to sell something I didn't need."

Description of Work: Termite Inspection

Description of Work: Consistant ant problem in home!

Description of Work: I received a quote and treatment for bed bugs.