Sparkle Drain Cleaning

Our shower drain has been a bit slow to drain after our showers for a few months. Yesterday I decided to go onto Angies List and find someone who could come out and help. I stumbled upon Sparkle Drain Cleaning and called them and left a message. Larry returned my call quite speedily and we schedule the appt for today. Larry and Anthony arrived right on time and went to work. Apparently soap and hair conditioner and then hair makes drains slow to drain and they gave me a secret recipe of common household items you have in your pantry to keep it draining freely (sorry you'll have to call them and make an appt for them to share the special receipe :)) Very happy with service and would definitely use them again!

They were great, pleasant and knowledgeable. They got it done fast and easy.

After Thanksgiving it became apparent that my main sewer line had become blocked and would not drain over time. The first thing in the next morning I called around companies that did main line repairs and Syd's plumbing recommended Sparkle for clearing the blockage, and then after Syd's could inspect the line. Sparkle did a great job, and came out promptly even though their schedule was full after the holiday. I would use them again.

I have high hopes that the drain is clear. Unfortunately our townhouse did not have an outside drain cleanout so he had to snake through the basement. Everything is working well as of right now. Very thankful to find such honest guys.

It went very well. I would definitely use them again.

Called on a Sunday at 12:30pm for a backed up drain going to the sewer. They were at my home by 1:20pm and cleared my drain in approximately 20 minutes. We have used them before and they are always professional and excellent at clearing drains. The gave me lots of tips on how I can clear my drain as well.

Our house is older and has some complicated drain issues, so we end up using Sparkle Drain Cleaning every two or three years. They've always been prompt, quick, and reasonably priced and I trust them completely. Cannot recommend them highly enough.

Instead of coming and taking my money, he described exactly what I needed to do to clear the drain myself. It worked! I saved the money and had it cleared before the hurricane. I would definitely call him again!!

Company was quick to respond and did good work.

Called on a Monday. Left a message. They called back in a couple of hours and said they could come by Tuesday afternoon. On Tuesday afternoon, they came in and snaked the main drain, alleviating all of my problems. Would use them again. Satisfied with the work and price.

No worries - if all you do is drains, then you're really, really good at it.

Called Sparkle on Friday morning to request emergency service after I found them on Angie's List. I had called other plumbers based on neighbors recommendations with no success. Sparkles office was able to have someone at the house within 2 hours of my call. The guys that came were fabulous - explained the worst case scenario and the best case scenario for this particular problem. They were very careful to not make a mess and cleaned up thoroughly after themselves. After completing the work (the best case scenario) - they explained what they had found, what they did and how to possibly prevent it from happening again. I would use Sparkles again for future plumbing services.

Great job. Quick to respond and quick to get the job solved. Just a very straightforward job.

I called Sparkle Drain at 11:30 am and the woman told me she would have Larry call me, probably within the next hour. Larry and his assistant Anthony called at 12:20 pm the same day and told me that they would be at my house in 5 minutes to survey the job. Fortunately, I was already at home. They scoped the drain line from my home's clean-out to the street sewer line. They identified a small problem, which I will have to have fixed by another firm because they do not do pipe repair work, they only do drain clean out, like a roto rooter or camera scope services. I found Sparkle Drain Cleaning to be very honest, i.e., they told me the shortcomings of being able to fix anything themselves prior to the work being performed, but that they could recommend a company or two that could perform the fix. There were no other costs, like $40 just to come and look at the situation, like many other plumbing firms charge. I highly recommend Sparkle Drain Cleaning if you want your drain scoped, and I assume they would do a good job if you need a drain clean-out with a roto rooter type device.

They were wonderful. This man has had the company for years. They were just delightful people. They provided a lot of information. Very imformative. I loved him!

It went great. They were very honest and personable and I would recommend them. They were on time, very reasonable and great service.

Called Friday afternoon, they were able to schedule for the following day (Saturday morning), which was really responsive. They called to give me a heads up before they showed up, they were on time and then were really professional. They were able to clean one of my drains, but the other drain they weren't able to take care of because someone who had tried to snake the drain for me prior had removed the drain and in the process had stripped the threads. So ultimately I will have to call a plumber to deal with the larger issue, however, they were great for what I had called them to do. Given this, they were also willing to work with me on the price and possibility to come back and snake the other drain once the other plumbing issue is resolved. I will definitely hire them again.

Even though not an emergency, they came the same day and quickly solved the problem. Discreet and clean. Friendly and professional.

Overall, it was a very good experience. They were punctual, explained what the procedure was, gave a history of my neighborhood and similar problems, and was honest about whether I would need further services (which I didn't).

With a lot of hand waving he said this is very difficult, I can't possibly do this, its going to be very complicated and you are going to have to remodel the plumbing, it's too complicated and then he left. He was unpleasant, unprofessional and didn't want to do the job for whatever reason. We had another plumber come out from another company and they were here for 15 minutes, fixed the problem and left.

I am very happy with them and my overall experience with them has been good.

Our drains are working fine now. They came the day I called and completed the work within an hour. They were very efficient and professional.

Instead I had a 20-minute conversation with Larry who was very familiar with the sub-division I live in. To make a long story short, rather than selling me a service that I did not need, Larry provided me with valuable information to correct the problem I was having with our toilets. As a consumer I VERY MUCH APPRECIATED his honesty, the sharing of his professional knowledge, and his putting "customer satisfaction" ahead of "making another sale".

They were courteous, on time, and friendly. They were polite. They did there job quickly and very well.

Sparkle Drain, including Larry George Sprankle, their senior plumber, came to our house the next day with five men. I took them downstairs to see the overflow into the bathroom, downstairs hallway, and laundry room. They then began to shout at us that they had properly completed the job they did the day before, while actually standing in the excrement in the hallway that conclusively proved they had not done the job properly at all. (Guy Ferguson, a Master Plumber we hired to clean up Sparkle's mess confirmed that Sparkle had failed to clean out the drain, which Ferguson did successfully two days later.) Sprankle accused my daughter of stuffing the toilet with toilet paper, which was a completely false accusation, and shouted that we would have to pay for another job to clear the drain. I told them I would not pay for another job, and they should complete the job I had already paid them for the day before. Sprankle and Sparkle Drain Cleaning not only refused to fix their failure to clean out our drain the day after they had supposedly cleared it, but loudly and menacingly berated us and verbally abused us because it was still clogged and excrement had run out all over the bathroom and hallway floor. Sprankle said we would have to pay for another cleaning, though we had given them a check for $340 the day before for the same job. I had to order the men out of our house when five bellowing big men from Sparkle stood in the excrement and terrified our daughter and her baby, who live in the room next to the downstairs bathroom. Four of the men immediately left and went outside to their truck. As he continued to shout as he left, Sprankle demanded the return of his shoes that he had taken off at our front door, and my daughter tossed them to him, hitting his chest. I was an eyewitness just a few feet away, and the shoes came no where near his head. We stopped payment on the $340. check I had written the day before for the work Sparkle failed to do. In March, 2011, Sprankle's lawyer threatened to sue us for $1,835 in damages for dental work on Sprankle's rotten teeth that he said was caused by the shoes my daughter had thrown back to him. (There was no relation between his dental work and the shoes that hit him on the chest.) I immediately wrote back that if he sued, we would countersue him for breach of contract, and intentional infliction of emotional distress on our daughter and her baby. I have heard nothing further from Sprankle and his lawyer since. AVOID THIS COMPANY AT ALL COSTS