Richards Heating & Air Conditioning Co Inc

This was a tricky fix. The A/C worked well the first year and a half then started to function poorly. It did not want to hold the temp--it tried to drive it way down once it started. It took 3 service calls with Richards having discussions with Mitsubishi. Finally one of the owners came out with a repair man and did an exhaustive run through and found a 4 x 4 inch hole leading into the attic which was influencing the unit. The owner, Richard Smith accepted responsibility for the problem and refunded all of the money paid for service calls. Now you could say, hey bad installation. But not clear when the problem started-not clear who was at fault-nothing was clear but Richard's made no bones about it . They accepted responsibility and repaid me. It is a rare company that will own up to issues and then fix it at no cost. I have been using Richards since 1969 and never had a problem before. On this one problem, they kept at it, accepted responsibility and did the proper thing. This is an example of superb customer relations.

Richards was great...would recommend them to friends and would absolutely use them again, when needed.

We purchased a service call through Angie's List and scheduled it for the next day during a four hour service window (1-4). I was called at 3 and informed that I was not in their service area. I had went to the web site before ordering and found no details on their service area, other than in "Northern Virginia," where I am. The exact service address was provided in the order and verified during a phone call with them when scheduling the service. I had to waste a 1/2 day off work waiting for a technician that would never show and will have to waste another day scheduling someone else to come out. The staff, however, was polite when talking to me.

It went very well. We need a filter and that was provided. Serviceperson was well versed and addressed all check points. It was an excellent interaction. We will use Richards again and again.

The gentleman, arrived within the desalinated time frame. He diagnosed the problem within 10 minutes, thankfully it was an easy fix and he replaced the broken part. Getting approval for the 'Angie's Coupon' took longer than the actual work. But, the coupon was well worth it, I saved close to $80.00.

Wow, the Friday before Labor Day and I called about 11:30 AM. They had come and diagnosed the problem before 2PM! Unfortunately, I need a new motor which they have to order. Verry nice and prompt service.

Diagnostic of 10 yr old AC. Credible description and recommendation. No sales pressure. Will call Richards again.

It was good - I'm happy with them. They got the system working again.

I went with a Trane Company representative which Richard's could not provide. The technician said the system was beyond economical repair and due to age (#% years) could not be made operational without a significant investment. I was able to get the system running again with no investment at all. The price quoted by Richard's was about $2,000, or 40% more than I paid for the Trane system.

We purchased a big deal for the service, and it turned out good. It went well. This was the first time for us to use them. They did what they were supposed to do, and it was good considering the price. We haven't had any problems.

Very professional as always. Good information about rebates and tax credits. One day and done.

The inspection went well and posted an update to the furnace unit.

Service Tech was very professional. Arrived on time and was very clear in describing a couple of things we could do to get more efficiency out of our unit. Fortunately, we had no major issues with out unit, but if we did, my first call would be to Richards.

The arrived. I explained what was going on and what I had done. They knew immediately what was most likely the issue and they were right. They fixed it very quickly and I don't think the visit took more than 20 minutes. I am so thankful not only did they know what was wrong, fixed and didn't find any other issues. The latter being a general home owner fear. To top it all off the price was reasonable. Thanks!!!!

I purchased an Angie's List Deal for Cooling Diagnostic and received an appointment the same day. They offered to do a 30 minute call ahead appointment. I live 10 minutes from work, so that saved time out of the day. The Technician, Sharp, arrived and listened to what I described as the problem. My it is 8 years old, and I had an issue with the outdoor unit freezing and found out later by my neighbor that the indoor unit was leaking as well. He was a bit skeptical on why he was there since I had another technician come out and told me that I had low freon and needed a new unit. So, I asked Sharp to actually inspect the unit. He first looked at the drainage lines and didn't see an issue, but did see the evidence of the water marks on the concrete. Then he inspected the the indoor coil. As soon as he opened the door, he found standing water inside the unit. So we were back to low freon due to a leak ($$$$) or a clogged drain ($). He tested for leaks and found none. Then he blew out the drain with compressed air and the water started draining. Next we went outside to check the unit . I was a bit muddy due to the rains, so he hosed it off for me. The mud was restricting the air flow. He tested the freon and guess what... it wasn't low at all. Now I'm real happy. I went from a potential $3200 job to less than $100. Lucky for me I got an honest technical who was willing to actually diagnosis the problem versus just trying to sell me a new unit. When I actually need to replace the unit, I already know who will receive my business.

very disappointed with service

Our gas furnace went out on a Sunday afternoon. I called Richard's at 7:30 the next morning and a very nice lady assured me someone would call back within half an hour. John called me back and after I explained the problem, he said he would be at the house betwwen 9:30 - 10:00. He came out at the designated time and after talking with me and my husband, it was agreed that we would have Richard's install a new HVAC system the next day. It was my idea to have them go ahead and do the new A/C since it was 14 years old. They came out the next morning at 9:00, as promised, and by the end of the day the job was done. They cleaned up their mess, and the system has. been working great. Everyone we dealt with at Richard's was very helpful and professional and, more importantly, they were quick to respond. I never got calls back from two other companies I called Sunday afternoon and got an answering service, even though they advertised "24 hour emergency service."

It went as it should. Tech was on time. Service was performed. Even after the first unit failed they came back with a replacement unit.

I called Richards because my son, in Falls Church had used them for repairs in the past and was very satisfied. When I called, John Smith, one of the owners, came out to give me an estimate. I got 2 other estimates and after looking them over and asking John some additional questions , I decided to go with Richards. It was a smooth, efficient installation. The crew that installed was great. Totally happy!

I can't remember what he offered, but I remember being pleased with what he did and the fact that I only paid $30. It was overall a good experience, but I can't remember of what he did or the details of it. They are excellent. I would use them again.

It went very well. The three technicians showed up on time, worked hard all day, and did an excellent job.

I pay them for the year and they give us discount on parts when you need but I haven’t needed any work since it was installed. I think I spent $50 with them once, when I had a problem with the thermostat and that was a couple of years ago. They are excellent. They were the lowest bidders on my installation and I have had less trouble with this Carrier unit compared to what I had previously, so that has been very delightful. They are topnotch, their service and everything. I would recommend them to everybody.

Mr. Jon Smith came out to give me free quote. He was very kind, very informative, and very knowledgable. I told him I liked his deal alot. I did not sign a contract. He told me I needed to go up to the store in Falls Church to fill out and app for financing. I did not do that. In the mean time I did get an estimate from another company. They gave me a better offer so I signed a contract with them and set up financing. I am scheduled with this other company. This morning I was getting ready to call Richards to let them know I have chose another company, and he showed up at my home unannounced saying he was there to do the job. Jon knew it could not be done all at once since the floor around the system was rotted. So that needed to be taken care of before the HVAC project. They tried to do the work without me signing a contract, or being finanaced, and not scheduling the work. I left him a voicemail to let him know that I felt that was inapproriate.

They were on time and professional.

It was easy to schedule an appointment with Richards Heating and AC Inc. We had to call about 2 weeks ahead of time, but this was fine given it is the peak time of the year for AC issues. I appreciated the calls in advance of showing up so I knew when to expect the technician. Once arrived, he explained what he was doing and listened to the concerns we had related to the lack of cold air going into our kids' rooms, but after inspecting it the issue seems to be just the age and type of the system. He gave some pointers on how to improve it, and also helped me with some general maintenance questions I had. All in all the process was smooth and efficient.