Richards Heating & Air Conditioning Co Inc

Technician checked upstairs unit...no problems. Checked downstairs unit and noted the condensation pipe, which was right in front of the unit, was clogged so he opened that, then proceeded to shop-vac some water under the unit. I had received an ad from Richards for a $59 checkup (many AC companies advertise that price) so my total price should have been $118. He was only onsite for approximately an hour, which is what I was told on the phone when I scheduled. When I got his invoice, it was for an additional $45 to unclog the pipe and shop-vac the water. Not once did the technician mention this was all EXTRA work and an EXTRA cost until he handed me the invoice. I told him if he had let me know it was extra, I could have easily done the pipe snaking and water evac with my own shop-vac. It's not a lot of additional money but I really don't like businesses that lure you in with a 'special deal' then fine other ways to add profit to the job. Richard's did this and I won't be doing any further business with them in the future.

The original installation a few years ago seemingly went well. They came out on time and on schedule. However, fast forward 3 years and after multiple inspections, I noticed that the unit wasn't performing very well, especially during the summer and winter. The unit would continuously run and the indoor temperature wouldn't go below 78 in the summer. When I had them inspect the unit, no one ever pointed out that the return duct had not been installed. Only recently did I get a second opinion from another company (I-HVAC) I found on Angie's List and he very easily pointed out the lack of the return duct, and that the unit couldn't cool because it was pulling hot air from the outside. John (one of the owners) came out to inspect the unit and agreed on the missing return duct. He then scheduled the installation team to come out and install the missing return duct. The installation did go well and now my unit seems to be performing as it should. However, during the 3 years it wasn't working properly, my electric bill was upwards of $200 (my house is only about 980 sq ft). Although there is no physical/visible damage, I am now concerned that there may be some serious damage to my unit after it running as hard as it did for the past few years. From now on, I-HVAC will be completing all HVAC services for my home.

Work was fine. I have no problems with the work that was performed and the A/C performed through the summer, but it wasn't cheap.

I am long term renter and owner required 3 estimates. I got five. Richard's was almost the lowest but clearly the best value with many 5-star ratings. A neighbor whose father from N. Caroline is in this business also recommended Richard's. Look no further - installation was done in a day, highly professional - explained very step. Clean up was also outstanding. 5-stars across the board!!

Richards never responded to my inquiry (made via Angie's List website) for a quote for installation of a new air conditioning system. I almost wrote off the non-response, but I am, frankly, fed up and exhausted with the general mediocrity that defines the home services space. Richards is hardly alone in being terrible about communicating with prospects and customers, but that does not make it acceptable. If enough of us complain enough via sites like Angie's List, hopefully the whole industry will get better.

The workers were very conscientious, informative and very nice. I have been recommending Richards to everyone I know.--Cindy Edwards

Installation went well. Scheduled to arrive at 8:20, arrived at 9:15. Finished up at 5:15.

We scheduled it right away. Two teams arrived on time and they were done by mid afternoon. So much better then a ten hour day! Clean, polite, quiet and professional. I think they were awesome!

Perfectly. Richard figured out what I had to do to switch it back. No charge.

It went very well. the was very informative and helpful.

Service was great, prompt and fairly priced.

This is a family owned company. They were all great to work with and offered a great price. Highly recommend them.

My AC was leaking. Richards came right away and stated that given the age of my furnace and AC I should consider full replacement. I asked about an upgrade to a zone system for my split level home. Instead they recommended a unit with variable speed motor. I needed a replacement immediately so I didn't get bids. Richards replaced my hot water heater in the past and have done other work. This work was priced reasonably so I proceeded with them. The job was completed at my earliest convenient date. I like the new system and the problem of a cold lower level and warm upper level is greatly reduced.

did not even have them come out b.c the person on the phone when I called was very rude!!!!!

AC unit needed new freon. Very pleased with service.

FABULOUS.... excellent response and pricing. A 10 star job if 10 stars exist. I couldn't believe how smoothly the whole operation went. FABULOUS IS AN UNDERSTATEMENT.

Excellent. Technicians were on time and performed the work without any issues, answered all the questions I had.

I was impressed with the workmanship, they were very thorough, the installers were very courteous and professional as they explained to me what was done and how to contact the company if I encountered any problems in the future. Everything went very well throughout the entire process.

Good, fairly priced maintenance service.

The technician was very professional and arrived on time. He gave me his professional advise that since our house was new we only need to buy the contract which is much less expensive. The contract covers 2 tuning per year.

I have used Richards in the past and was generally happy with their new furnace and heat pump at my old residence. This review is for the service call I had at my current home. I called and spoke to Wayne, who advised that the service call would cost $125. That was higher than many companies charge ($70-$100) but I thought OK. The technician spent about an hour and determined that the furnace was nearing the end of useful service. He handed me a bill for $215. He explained that $125 gets him to my door, then he charges $45 per 30 minutes. I called the office, explained what Wayne had told me, and was told "this is our pricing". I was quoted pricing by Richards to replace the furnace and AC. Richards had the best price, but I went with a different company that was faster in quoting, quicker to answer questions and generally showed that they cared more about getting my business. I spent $11K with them.

Great - The technician was very knowledgeable and curious.

Technician (So) was very knowledgeable and did a great job.

Service technician was among the best we've ever worked with. He was personable, knowledgeable, and offered numerous useful insights on the care of our aging appliances. Richards Heating & AC installed our furnace, humidifier, and electronic air filter 23 years ago, and all three units are still functioning well.

Very happy. Punctual. Polite. Competent Prepaid with Angie's List coupon