NEW WORLD CLEANERS

New World Cleaning did an excellent job cleaning our townhouse. I never had a problem with the cleaning they performed and was often very impressed with small things they cleaned I would never have thought about. However, they were careless regarding breaking things and they never brought anything to our attention that they had broken in the 3+ years they cleaned our place. (We were not usually at the house when they cleaned it.) We began to discover small broken items or chipped furniture, but it was days or weeks later when it was too late to address with them. We overlooked it at first because they did such a great job keeping the house clean, and for a fair price. However, one evening in November 2014 after they cleaned our house on a regularly-scheduled day, we discovered the automatic ventilation hood to our gas cooktop was broken and would no longer go up and down when the button was pushed. They had just cleaned the house that day. We called them immediately the next day to address it. We had a hard time reaching someone in charge that would provide any answers; the two people who regularly answer the phone when we called kept saying the boss would call us back but we never heard from them. Eventually, they told us they don't clean the hood so they could not have broken it, and would not take responsibility. We took them at their word and let it go, and paid to replace the entire ventilation hood system at our expense. Then on April 17, 2015 I was at home sick on their regularly-scheduled visit. I saw them cleaning the hood that they told us they never cleaned and therefore could not have broken. My husband called the office that day. He explained what happened and what I observed. They said they would look into it and call us back. The next day, my husband called them back. The person who answered the phone told my husband she checked with the team and they said that I could not have seen them clean the hood because I was downstairs the whole time (the kitchen is on the second floor). I was downstairs for the first part of their visit, until someone came downstairs to clean, which is when I went upstairs and observed them cleaning the hood on the second floor. We received the same "we'll call you back" every time we called over the next two weeks. On the day of their next regularly scheduled visit, April 30, 2015, my husband called and told them this was the last time he was calling about the issue and the next call would be from our lawyer. Only then did the boss return his call. They said they were not taking responsibility for fixing the vent and they would not clean our house anymore. My husband agreed; they absolutely would not clean our house again, and we have not heard from them since. The reason we hired a cleaning service that is bonded and insured was so if something major broke, they would take care of it. I understand that things get broken, but breaking something, not taking responsibility for it, and then lying about it is completely unacceptable. Though they did a great job cleaning for a fair price, I can't recommend a company I can't trust.

They are great. They clean everything. They are punctual. They are very trustworthy.

terrible. not only did the price exceed the estimate, but i was told rug shampooing was included in the initial $160-$200 estimate - which was not the case. in addition, one of the crew stood on the sink counter to clean the light fixtures and broke the counter; it was replaced by New World. The second issue was a dark pink stain left on the carpet stairs, visible as one walks in the front door. They came back to clean the stain, which was most likely left by the crew waiting on the stairs for their ride to arrive. the stain didn't come out, and now the owner is not returning my calls or emails.

I want to warn potential customers of New World Cleaners that the company is dishonest and devious in its dealings with its clientele. This "cleaning" company is operated by Enrique, Julia and Monica Aparicio. The surfaces of chests of drawers, a dressing table and a small chest were ruined when workers used a strong bathroom cleaner on them and they also damaged an antique picture frame. Recovering compensation for the careless treatment has been nearly impossible. We got an estimate (Restorer #1) which New World said was too expensive. Julia engaged restorer #2 who was acceptable to us. The four furniture pieces were picked up by Monica but only two of them were delivered to restorer #2. She took the other two to restorer #3 who is completely incompetent and further damaged them. I took the case to their insurance company which will pay for the restoration of #3's poor work, but no compensation for the damage to the picture frame.