Buy only from local, and have them install in proper order
Description of Work: I bought a brand new Maytag dishwasher, Model MDB8949SAM1, and paid extra to have unit delived crated into my home and there uncrated and set in place for install. Delivery wasoutside the initial 4 hour window, not made in manner I paid extra, and the unit was delieved damaged in a manner that unit is unrepairable. I am now two months after purchase, and still waiting for Maytag (now Whirlpool warrant repair). Unit was delived without a crate, and delivery personnel put unit betwen kitchen island and counter where it could not be opened or inspected thoroughly. When certified installer came that evening, he found unit had been dropped on rearl legs, bending frame so unit could not level, and bending washer tub so that door won't seal or open fully. Maytag/Whirlpool won't send replacement. Result, 4 lost days from work waiting for repair to inspect and attempt repiar, and Whirlpool refusing to extend warranty to begin from date unit will be repaired. Wish I had gone with Bosch or Sears/Kenmore. Whirlpool and Maytag just aren't worth it. Sad to see US companies destroy their brands like this.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$675
SUSANNE E.
10/2006
1.0
appliance repair
+ -1 more
The response from the employees is not good at all. They were arbitrary, I wasn't able to get on an emergency list. There was no one on one between the headquarters. I had to wait around all day to wait for their repairman to come to my home because they only give a day from 7-5. They don't contact the tech to see where he was. I left my house to go down the block and could still see my home and no one ever showed up. I called the company and they had said he had been there but I never saw him and I left a note that was still there when I got back. They told me I would need to get on another list that could take 15 days.
Description of Work: I needed my dishwasher repaired.
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Service Categories
Appliance Repair,
Appliance Sales and Installation
FAQ
MAYTAG is currently rated 1 overall out of 5.
No, MAYTAG does not offer free project estimates.
No, MAYTAG does not offer eco-friendly accreditations.