Drainage and Erosion Solutions

Description of Work: Purchased a Big Deal for 20-man-hours of outdoor labor for $799. Company representative came to my house to review my project list. He expressed confusion when I asked him to perform tasks that are not the company's specialty. Nevertheless, he produced a contract proposal that itemized price per task rather than hours per task. I called to clarify and we decided that I needed to hire a different company for the projects I have in mind.

Description of Work: We purchased a Big Deal coupon for Drainage & Erosion Solutions for $799 (for 20 hours of outdoor work). Ken Fraine came out and gave us an extremely high estimate. We asked him several times if we could get it to a more affordable price point (by having us do some of the labor, provide some materials) but he would not return phone calls or emails for a week. He finally told us he could not depart downward on the figures and suggested we request a refund on our coupon. So we did.

Description of Work: Purchased Big Deal on 5/20/2013. Rick from DES called a day or so later to schedule estimate appointment. Rick from DES scoped job on 5/31. Rick from DES provided 4 part estimate for scope of work on 6/12. Angies list member (Jeff Van Dam) responded to email proposal agreeing to one part of the 4 part proposal with conditions based upon answers to proposed questions provided to service provider. To date (as of 6/30 and this writing), have received no return email response from Rick at DES regarding my questions and potential work commencement. Sent email on 6/18 followed up with a phone call to DES main office in Sterling, VA and directly to Rick (project manager/estimator) on (or about 6/25 or 6/25 2013). As of 6/30 (today): NO contact with service provider. I need to find another service provider as I need this work completed soon!

Description of Work: They were not thrilled at the idea of yard clearing and we could not find an agreeable time to install a retaining wall before a new fence is put in. So we are doing it ourselves and honestly they wanted to charge us the whole amount just for yard clearing which we were able to do with a brush hog, 1 person, three hours...not "four people five hours" as they quoted. Additionally we have already gotten the trench for the retaining wall nearly done, two people in two four hour increments...and they were going to charge quadruple. This is not the first retaining wall. I have put in three, one was 30 feet long, dug and installed by myself. So I know approximately how long such a project should take, their estimate for a skilled person to complete the task was way over.

Description of Work: Company was very responsive to Big Deal purchase - called me same day of purchase. Initial appointment promptly scheduled. We wanted landscape clean-up done. With all the recent rain, company was VERY busy with their primary line of work (Drainage & Erosion), and we had a little challenge with scheduling our job, but they went out of their way to resolve quickly and fit us in. The team was friendly, polite, professional and hard-working. Overall, we are very happy to the work completed.

Description of Work: I explained it above and in my previous email to Angie's list. Contractor promised $1,799 of labor for $799 as a Big Deal. When I received the estimate it was for $1,951 total work, less $799, not less $1,799. When I called them out on it, they tried to blame it on Angie's List and said they were retracting the ad. They offered a $400 discount, a far cry from the $1,000 promised for the "Big Deal" Whatever happened to Truth in Advertising? The came over to provide the estimate on May 30 after a few emails (May 18, May May 26 and May 27) from me prompting them to set up an appointment. They finally set an appointment for May 30. Rick the projec manager was very nice and helpful. However, when I received the estimate and questioned it, that is when they basically reneged on their end of the deal, as detailed above. They told me that Angie's List takes a lot of the money to begin with and that I should get a full refund and then come to them directly to have the work done and receive my $400 discount. We think you should make it right. That's why we signed up with you so we could have a "trusted" partner who provides unbiased opinions and offers deals with no strings attached.

Description of Work: The calls took a while and there was some confusion but in the end, the guy apologized and even offered up the contractor he used on his personal residence,

Description of Work: I contacted the service provider after paying for the Big Deal. It took a few days for them to contact me and schedule a visit. The Service Provider was not aware of the big deal terms when they arrived. They only applied the Big Deal as a "prepayment" with no credit given for the 50% discount on services purchased as part of the BIg Deal. I contacted the vendor and they said that Angies List and their company agreed that it was mislisted and we should seek a refund from Angies List.

Description of Work: I received several estimates for drainage and erosion control work and the estimator (Evan) was very responsive. However, the estimates are slightly higher than other bids from smaller companies, even with the $799 big deal for 20 hours of labor.

Description of Work: i reached out to the provider both by email and phone, but got no response. later on the helpdesk contacted me saying this provider doesn't perform services in my area.

Description of Work: Called twice to schedule an estimate and never heard back...

Description of Work: Thorough inspection of the basement and exterior of the house to assure there were no problems with potential for flooding or other damage to the interior of the basement

Description of Work: Estimates for the waterleek in the basement from outside of house

Description of Work: Called Drainage & Erosion Solutions and they referred me to another person and they would have him contact me. It took approx a week for someone to give me a call back and all we have done is play phone tag with the new company to come out and give me an estimate. It appears they are not able to make appts that fit my schedule.

Description of Work: I did not use them but they gave me a very honest and candid opinion. It turns out that i just needed to re-do the drains outside.

Description of Work: Our pool is built into the side of a hill, and the rain-water run-off is very heavy. Original drainage could not handle the flow of a heavy rain. Dave put together a solid design and the implementation was very good. We have had NO issues since the work was completed, and Drainage solutions was very diligent to ensure we were happy with all aspects of the project.

Description of Work: They put me in touch with another company because they said I needed more then just waterproofing.

Description of Work: Basically, they came and didn't offer any value to me. They showed up and suggested that I may need a new sump-pump. It felt like they were just showing up to say they came because I had purchased a Big Deal offer.

Description of Work: The servicing was not completed. Drainage Solutions referred me to a waterproofing co and they did an estimate which was too high. I have no report from Drainage Solutions about what caused the flooding.

Description of Work: Replaced clogged window well

Description of Work: (Description unavailable)

Description of Work: I hired Drainage & Erosion Solutions to install a static drain system along 22 feet of the side of my house because, while we have never had any water in the basement, we bought our house seven months ago and the inspector said his meter detected some moisture on one of the basement walls. I took advantage of the "Big Deal" offering an inspection by Drainage & Erosion Solutions to have Dave Robey, who I believe is the owner of the company, to come and check out the problem for us. This cost $98.00. Dave was very professional, explained all my options thoroughly, and because he candidly admitted that the least expensive solution might well take care of my problem I felt he was quite trustworthy; if that solution didn't work it would be easy enough to go back in with a more extensive (and expensive) remediation option. I was charged an additional $1807.00 to install a 22 foot plastic liner against one wall of my house at a depth of 18 inches. I was told that a gentleman named Evan would be the supervisor for my job. The crew showed up on the prearranged date half an hour late, but with D.C. traffic that did not bother me at all. Evan introduced himself and said that his crew would get started and that he would be back soon to check over everything. However, when I left the house less than one hour later, the crew was packing up their tools. There was no sign of Evan, and no one on the crew could (or would) speak English well enough to explain to me what had been done, why what was supposed to be a full-day job had been accomplished in less than an hour, and why they were leaving without the supervisor's having OK'ed the work or even BEEN THERE during the time they supposedly accomplished this task. At length one of the gentlemen handed me a card with Evan's cell phone number on it. I called him and he explained that they'd finished quickly because they'd assigned a larger than normal crew work to on my job (there were four men there) but I was very concerned about the fact that the supervisor was not there, at all, while the work was being done; that I had no idea whether I was getting what I'd paid for; and that no one who did the work could speak English well enough to give me an explanation. His response, and that of the owner, Dave Robey, who subsequently contacted me, was essentially, "You paid top dollar because you wanted the job done right and that's what we do." Well, I can only hope I got what I paid for, and have no idea why what I paid for cost $1800. Dave himself admitted that he'd estimated it would take "two men all day" when he quoted me the $1800 figure, and I don't see how that equates with four unsupervised men digging for less than an hour. I hate to think that the fact we live in NW DC affected his quote, but I'm quite unable to come up with any other explanation, and have no idea what was done or not done. All in all this was a most unsatisfactory experience.

Description of Work: Install new walkway using medium sized stepping stones surrounded by decorative river jack gravel, extend external planter bed, regrade grass yard and place new sod.