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Chandler's Plumbing and Heating Co Inc

Plumbing, Heating and Air Conditioning, Drain Cleaning,

About us

Family owned and operated business servicing all residential properties in Northern Virginia. Recent winner of the National Business Ethics Award for 2015. Rated #1 in Washingtonian Magazine and Arlington Magazine.

Business highlights

53 years of trusted experience
Emergency Services Offered

Services we offer

Drain cleaning, water heater, camera work, heat pump, pipe leaks, furnace, boiler, gas logs, leak, faucets, remodeling bathroom & air conditioning. Electrical services.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.9361 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
6%
3
2%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 251-275 of 361 reviews

MELISSA T.
12/2008
5.0
plumbing
  + -1 more
Very well. Despite the receptionist's (Christine) lack of personality and customer service, the employees who actually performed the work were very reliable, knowledgeable, and professional.
Description of Work: Chandler's inspected my heating system and also fixed a leaky toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Timothy W.
12/2008
5.0
plumbing
  + -1 more
Jimmy gave the estimate, and they showed up as scheduled and got the work done as planned. It was a really good experience. It was estimated at 5 hours of work, and that was about right. They brought plenty of fittings and did the job cleanly and professionally. They checked everything, and made it work right.
Description of Work: They re-routed the plumbing drain lines in a pipe chase so we could install a window. It was a pretty complex puzzle, moving the lines from two full baths. I cut open the drywall for them to do the work, and the old lines had to be cut and new lines (4" and 2" PVC) put together. This included the main vent line, too.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$985

David Q.
12/2008
5.0
heating & air conditioning/hvac
  + -1 more
They were good, fast and competent. So far I have had no problems. They also serviced a condensation pump that was not functioning correctly. They were prepared to fix it on the spot. I was impressed. They got the system ready to run.
Description of Work: The checked out and cleaned my furnace getting it ready for the winter.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anna H.
10/2008
5.0
heating & air conditioning/hvac
  + -1 more
I emailed Chander's (which was recommended by my favorite realtor) to inquire about a service contract for the heating and cooling unit for our new home. They responded promptly to our request, provided a detailed estimate for several services and listed what was covered under the contract, which was helpful. Will strongly consider using them in the future.
Description of Work: Provided estimate for service contract for furnace and air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

william d J.
10/2008
2.0
heating & air conditioning/hvac
  + -1 more
Settled heater for $1000. There were other people in house, so plumber could not really be as belligerent as if alone. Overcharged for basement flood remedy. Never used again, after 12 years of prior customer satisfaction.
Description of Work: Heater failed 2007. Called for estimate while out of town. Chandlers had serviced my heater several times before and had my unit on file in the office. Head office quoted $835. Installed by name, location, and capacity. Wrote the figure down and confirmed with office while on the long-distance line. When installed 2 weeks later, the plumber asked for $1200! UPDATE; 2008. Basement flooded 1 foot and much ruined due to lack of electricity to operate sump pump. Called during normal business hours about emergency, provider knew what was wrong and that I had been serviced from them for years. Sent new associate, who looked askance at homeowner as if he had done something wrong. Homeowner used mild expletive [the structure holding back water to form a reservoir] about destruction from external forces--nothing about the man or any person or thing he should hold dear-- thereupon plumber started to leave immediately with water pouring in without working. Stayed only after homeowner threatened to call head office and ask how was client being unreasonable. Finally started to fix by hosing water to outside and probably overcharged. I have had later work done on the same property and all by other plumbers' companies--even out of state who had lowest estimate for sump pump replacement. Did not bother Chandlers again, would not want to upset the tender ears of so delicate a profession.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$2,000

Jeanne R.
10/2008
5.0
plumbing
  + -1 more
My call to Chandler's was answered by a live human (unlike several other plumbers I tried). She offered to send someone over that same day. I asked for an appointment a couple days later, and she gave me the first appointment of the day. The plumber arrived promptly. He fixed one source of the leak (which I had shown him) and identified a second potential source--which turned out to be the major source--and fixed that. He was competent, efficient, pleasant, and professional. This was my second experience with Chandler's. I will not hesitate to call them the next time I need a plumber.
Description of Work: Identified the source of a leak under kitchen sink and made necessary repairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

SUSAN F.
07/2008
5.0
plumbing
  + -1 more
They were excellent. They were very prompt and knowledgeable. Very pleasant.
Description of Work: They replaced an outdoor faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elizabeth W.
07/2008
5.0
heating & air conditioning/hvac
  + -1 more
I have been using their services for about fifteen years. They are reliable. I have used them for plumbing as well. They show up, do a good job and are neat. They do a good job and are real knowledgeable.
Description of Work: They come twice a year to check the heating and a/c units inside and out.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jennfer T.
05/2008
5.0
plumbing
  + -1 more
I thought I needed to have a clean out installed on my homes main sewer line. I called several plumbers to get estimates and Chandlers was the only one able to send some one out the same day. Dean arrived right on time. He took a look and said that I already had a main line clean out in place (shows how much I know about plumbing!), but that the cast iron cap had probably not been removed since the home was built in 1960. He said, if I wanted him to, he get the cap off right then and replace it with a plastic cap. It took 45 minutes of considerably hard work on his part to get the original cap off. We had some trouble with our credit card when paying the bill over the phone, so Dean just left the bill and told me to mail a check to the office. I think the price was fair, the company was responsive and professional. I would use the company again.
Description of Work: Remove old cast iron cap on mainline clean out and replace with a new plastic cap.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$153

JAMES & Robin S.
02/2008
5.0
plumbing
  + -1 more
Chandlers was the only company I called that was willing to give me a phone quote, I called approximately. Six other companys and was told that I would have to pay a fee to have the plumber give me a quote. I was very pleased with all aspects of this companys customer care and found all people to be friendly and professional.I feel like I have finally found a trustworthy plumbing company. And best of all my toilet is working like a new one !!!!
Description of Work: My toilet was not flushing well and I was told by 2 other plumbers that I would need a new one and the cost would be approx $600.00. Chandlers sent out a very polite and knowledgeable man who told me that my toilet was old but would repair to as good as new. He simply removed some calcium deposits from a siphon jet in the bowl and the toilet flushes like new!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$124

ALISON K.
10/2007
5.0
heating & air conditioning/hvac
  + -1 more
The technicians arrived on time and were professional. They noted the hose problem but said that they couldnt include the humidifier in the maintenance contract until the hose was fixed. The next day, Steve (boss) called back to apologize saying that the humidifier should have been added to the contract. They sent a technician out the following day and per the maintenance contract, I just paid for the part (discounted) and the $25 to add the humidifier to the contract.
Description of Work: Chandlers performed a routine fall furnace check and replaced a hose on the humidifier. The price was for the annual maintenance contract, which includes a fall and spring visit and coverage for the humidifier and the electronic air filter. The hose for the humidifier was replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$295

Charles W.
10/2007
5.0
plumbing
  + -1 more
Technician arrived within prescribed time, worked efficiently and thoroughly.
Description of Work: Replaced wax ring on leaking toilet, re-caulked around it. Replaced original inner works on second toilet that had stopped working altogether.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Susan H.
10/2007
5.0
plumbing
  + -1 more
The workman was early, competent, and efficient. We think he did a great job, although now the "water hammer" seems to have moved inside the walls. We may need to have someone back out again. We probably should have done a more thorough check before the repair guy left.
Description of Work: We had "water hammer" where we heard knocking whenever the water pressure was changed (flushing toilet, turning on shower, etc). Chandler Plumbing was the 2nd company wed called in. The repairman secured all the pipes in the basement by cutting wood and using brackets to stop the pipes from moving around.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

JACK D.
09/2007
5.0
plumbing
  + -1 more
I think they did a pretty good job. I am satisfied with them. They arrived promptly and fixed the problem. I am very happy with them. They saved us some money on our water bill because of their speedy services, my pocket and I are thankful for that.
Description of Work: Our toilet was running and we had a drippy faucet in the kitchen sink in which they fixed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Robert E.
08/2007
2.0
plumbing
  + -1 more
The plumber came and fixed the toilet. While he was writing up the receipt/bill, I noticed the toilet was still leaking. He stopped and he corrected the problem. He then finished writing up the bill. A few days after he left, the leak continued and the toilet continued to flush. Since this was the 2nd time I had Chandler.s come out for the same exact problem on the same exact toilet, I did not call them back. In addition, they are charging people $5 fuel surcharge. I could understand that, but when I was told when they would be out, I was told the plumber would be working in Arlington on 'x' day. Not sure they really should have charged the $5 fuel surcharge.
Description of Work: I live in an old house in Arlington, My toilet was constantly flushing. I have used Chandler's before.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0

$150

Response from Chandler's Plumbing and Heating Co Inc
CHANDLERS GUARANTEES OUR WORK. IF A PROBLEM PERSISTS, WE WILL RETURN TO YOUR HOME (NO CHARGE OR CONTINUED RATES). IF WE NEED TO RETURN FOR A 3RD VISIT, WE WOULD SEND A SERVICE MANAGER TO RESOLVE THE ISSUE.

VALERIE M.
03/2007
4.0
water heater repair
  + -1 more
After Chandlers left we noticed that the water pressure was very low and we were having trouble-even getting enough water out of the shower to bath. We called them back and they came out. This was a different person, obviously very annoyed, and said that it must be something else wrong, not something they did. He checked out the problem and finally realized, after my having to show him twice, that the problem was that the first person hadnt turned the water on enough. It took a small adjustment to correct the problem. I didnt have any problem with the work but the attitude was terrible. I finally asked him if he was having a bad day. Im sorry I didnt get his name but I will now think twice about calling Chandlers as I wouldnt want him to come out again.
Description of Work: Replaced the water pressure release valve on the gas water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$123

Response from Chandler's Plumbing and Heating Co Inc
WE SINCERELY HOPE THAT YOU WILL CALL US AGAIN. WE TAKE PRIDE IN OUR TECHNICIANS BEING PROFESSIONAL. WE APOLOGIZE THAT YOU DID NOT HAVE A POSITIVE EXPERIENCE. PLEASE KNOW THAT YOU CAN REQUEST TO HAVE OR NOT HAVE A SPECIFIC TECHNICIAN RETURN TO YOUR HOME.

WILLIAM G.
11/2006
5.0
water heater repair
  + -1 more
The technician spent about an hour checking the water heater. When he determined that the problem was with a circuit breaker and not the water heater, he explained the problem to me and said that there would be no charge.
Description of Work: I called Chandlers to find out why a water heater that was installed 9 months ago was causing a circuit breaker to pop. They offered to come out the same day, but I suggested the next day between 10 am and 1 pm. The technician arrived at 11:00 am. After checking all of the circuits in the water heater, he determined that the circuit breaker in the electrical panel was weak and not the water heater and should be replaced by an electrician.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

PETER G.
08/2006
5.0
plumbing
  + -1 more
Prompt, courteous service. Did the job right, was honest and upfront about the work.
Description of Work: We have that poly whatever pipe, the stuff nobody uses anymore, had a class action, plumbers need special tools and fittings, can't get the stuff from Home Depot to do it yourself. I replaced the feeder lines to two toilets. Chandlers fixed my mess.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

M M.
08/2006
5.0
plumbing
  + -1 more
Plumber was on time; competent; reasonably priced. Could improve listening skills, but that's true of a lot of people!
Description of Work: Corrected a problem with a kitchen faucet. Corrected a water leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

MELISSA T.
07/2006
5.0
water heater repair
  + -1 more
From the first call to inquire about their services to the last follow-up call from the companys owner, this company was very responsive, informative about their fees and professional. The installers were on-time, explained the work to be done and completed the replacement with no additional "surprises". Would definitely call them again.
Description of Work: Replaced a gas water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

JAMES & Robin S.
07/2006
5.0
plumbing
  + -1 more
Karl arrived on time and performed the task in a clean, professional manner.
Description of Work: Located and repaired leak below sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$116.5

GEOFF G.
04/2006
4.0
plumbing
  + -1 more
Workers were always prompt and polite. First time they showed up, they did not bring the right parts, so we had to reschedule. Second time, they brought the right parts but did not have a long enough drill. They solved the problem in a creative and timely way. Other than the initial mix up, we were very satisfied.
Description of Work: Installed new outdoor water faucet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

KEVIN H.
04/2006
5.0
water heater repair
  + -1 more
Timely, very nice, clean and reasonably priced.
Description of Work: Installed a water heater on a Saturday within 5 hours of calling them. I requested a specific heater, and they were very accommodating.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

09/2005
2.0
plumbing
  + -1 more
TOTALLY DISSATISFIED. COMPANY MADE SIX LARGE HOLES IN WALLS TO FIND LEAKS AND LEFT THEM FOR ME TO REPAIR WITH A BAD BACK. TOTALLY UNACCEPTABLE WORK AND PROBLEMS THEY LEFT ME WITH.
Description of Work: PROBLEMS WITH LEAKS IN PLUMBING.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$500

ANN C.
03/2005
5.0
water heater repair
  + -1 more
EXCELLENT. COMPANY CAME WHEN THEY SAID THEY WOULD, AND FOLLOWED UP TO GIVE PRICE ON REPLACING MOTOR. WE HAVE USED THIS COMPANY BEFORE AND FOUND THE SERVICE PEOPLE COURTEOUS AND KNOWLEDGEABLE.
Description of Work: HOTWATER HEATER MOTOR WAS MAKING NOISE BUT NOT TURNING OVER. COMPANY OILED MOTOR.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$111

Contact information

6071 Arlington Blvd, Falls Church, VA 22044

http://www.chandlersplumbingva.com

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
2705017615
Trade License Locale
VA
Trade License Authority
Virginia Department of Professional and Occupational Regulation
Trade License Expiration
11/30/2024
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Drain Cleaning,
Water Heaters,
Kitchen and Bath Remodeling,
Electrical,
Natural Gas Lines,
Appliance Repair,
Drywall,
Water Filtration and Softening,
Wells and Pumps,
Flooring Sales and Installation

FAQ

Chandler's Plumbing and Heating Co Inc is currently rated 4.9 overall out of 5.

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Chandler's Plumbing and Heating Co Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Chandler's Plumbing and Heating Co Inc does not offer free project estimates.
No, Chandler's Plumbing and Heating Co Inc does not offer eco-friendly accreditations.
No, Chandler's Plumbing and Heating Co Inc does not offer a senior discount.
Yes, Chandler's Plumbing and Heating Co Inc offers emergency services.
Yes, Chandler's Plumbing and Heating Co Inc offers warranties.
Chandler's Plumbing and Heating Co Inc offers the following services: Drain cleaning, water heater, camera work, heat pump, pipe leaks, furnace, boiler, gas logs, leak, faucets, remodeling bathroom & air conditioning. Electrical services.

Contact information

6071 Arlington Blvd, Falls Church, VA 22044

http://www.chandlersplumbingva.com

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM