Winston's Chimney Service

They actually lost money on us by telling us that the chimney didn't need to be cleaned...I was amazed at their honesty. It's refreshing to know there are companies out there not just pushing sales and services that consumers don't even need. When it comes time to do work or actually clean my chimney, I'll call Winston's.

I was very pleased with their service. Their price was cheap. I appreciate them because they fixed my HVAC system. They were nice about their timeliness and quality of work. I would use them again in the future too.

I had the chimney swept (by a different company) and they recommended the reparging as the smoke chamber (built of bricks and stone) had gaps and cracks. Winston's also gave me an estimate that was slightly higher, so went with the first company. But, they could not do the work because my smoke chamber is small and the technician couldn't stand up into the smoke chamber. I thought that the company when the recommended the service should have realized this. I called Winston's and they were experienced with using a "sprayer" to apply the material. Appointment made for following week. The work looks great and there was absolutely no mess left behind - in what is likely a messy job. They left the damper open so the material would dry out. The only complaint (very small) is they did not leave instructions as when I could close the damper. But, the next day, the company put me right through to the technician who did the work and he provided instructions. The ability to talk to the person who did the work was a big plus. Additionally, they enjoyed my dog. :-)

They restored my chimney in 1997. They clean my chimney every other year. They workers are well trained and efficient.

They even prioritized which they would recommend that was needed to be done first. They have sent me the digital photos and an online estimate. I paid around $176. They charged to inspect, and to clean the chimney. I will use them again in the future.

It went fine, and he told us the work didn't need to be done.

We had lost power in my area and in a lot of other areas. There was power outage and they came anyway. I had no heat and I couldn’t use my fireplace even though it was done because you have to let it cure for so many days. I couldn’t use it right away. The attitudes of the guys who came out were superb. It was cold but they worked right through. They were informative. They told me what they were going to be doing. That’s what I liked about them. They came out initially and looked at what I had. They went away and sent me an estimate. They told me what they would fix and I went with them. One team came out and examined it. They had the camera up the chimney and they showed me the cracks on the chimney wall. They sent me a detailed report of what they would do and the cost of it. I scheduled a repair with them sometime later. Then a second team came out and they did the actual repair. So both teams were professionals. Both the teams were informative and polite. I didn’t have any complaints with any of them at all. It was so cold and there was snow on the roof, and they got the job done in spite of the cold weather. I work in a law firm and I took the price into my office, and I happened to work with an attorney. He looked at the proposal that they had given me and there were two options which were there. He told me that it was a fair price. So I went with his recommendation about the fair price. They also cleaned up after themselves. They were just professional. I scheduled the appointment and they came when they said they would come. I didn’t have any complaints. They were here in the window that they told me they would be here. They were not late when they came to see me. They were punctual. I thought that they were very professional. They were polite and informative. They knew what they were talking about. When the second team came, there was no power. So they brought a generator with them. I called them that morning and told them about the power. They were able to finish up using the generator. They didn’t charge me for the generator. I was able to recharge my phone by using their generator. I would use their services again in the future.

They were very kind and competitive. I liked their work and will use the same in future.

They were top-notch. This company was excellent. They didn't over charge me.

They were great. Showed up on time. Worked quickly and efficiently. I could've easily been taken advantage of because I know nothing about gutters, but they didn't [I think!] take the opportunity. The guys left behind a bit of sludge from the gutter cleaning, but otherwise they were fantastic.

Very well. Winston was the only company of three that videoed the interior so we and they see exactly what repairs were needed.

Darryl and his crew came the very next day after work which fit my schedule, They arrived as it was getting dark and in fact had to use a light to finish the job (which made me a bit nervous) but got right to work and finished in very little time. They revented the water heater which was going to be replaced a week later (thanks to Darryl's recommendation) so it would meet code. Overall I was very impressed with the company and particularly Darryl. Caveat to the story. Never one to settle for one estimate, the chimney company that had installed a new chimney cap last Spring arrived a couple of hours after Winston's left to give me a recommendation . The guy came in, looked at the wet walls, went up on the roof and came down with a $4400 estimate to tear the whole thing down. I still worry that tearing the chimney down will have to be the ultimate solution, but so far, after 2 heavy rains, NO WET WALLS, so I hope we have it licked for good. Thanks Darryl and Thanks Winston's

Despite having used them for gutter cleaning for many years, I will probably find someone else to do so in the future.

It was good. They were kind. They did a good job. I had some scheduling issues with them, but I think that was just a problem of communication. I intend to use them again in the future.

The crew of two was great. They were very knowledgeable about the construction of the chimney and proper usage. Even though the house was empty, they put drop cloths down to ensure the area around the chimney stayed clean. I would definately use them again for any future chimney needs.

They were honest, and did not do work that was unnecessary. They were great.

The two gentlemen they sent our were very nice. They cleaned out the chimney from the fireplace and then went onto the roof. When he came down, he told me about my chimney, and the condition it was in. No repairs were needed at this time, he said. Also, explained to me how my chimney worked. He was very, very nice and cheerful. Both had great attitudes. They were done in about 15 minutes, because my house is only one story. When I realized that the price charged (which was not the lowest in town by any means) was for two-story houses, I felt a little bit like I overpaid. Perhaps in the future the company will institute a lesser fee for one-story chimneys? Also, I was surprised that they did not clean the hearth at all - I felt like for $179.00 for 15 minutes, they could at least have wiped off the hearth. However this is my first time hiring a chimney sweep, and so I dont know if that is normal or not.

They were fine but they weren?t over the top great. They came out, looked around, and gave the quote. I will definitely consider them but it is low on my priority list so I probably won?t get to the upgrade for a year or two.

Great, it was an outside job. They arrived did the job and left the bill in our door, without disturbing us. The only slight downside was someone who answered the phone, one time, wasn't overly nice.

We had a very old crumbling fireplace that needed repair in our 100 year old home. When Winston initially came out to do the repairs, Winston realized that the masonry was in worse shape than originally thought. Winston told us that it was going to cost about $3500 to have it repaired. Because of the nature and time of the repair, Winston had to come back three days later to do the work. When they came back, they were very professional and efficient and did their best to keep the living room clean and brick dust free. They actually completed the work for less than the originial quote and our fireplace looks better than we could have imagined.

They were very honest and provided before and after pictures of all of the work. Their prices were fair as well. They were on time and professional.

A two-man team was sent to the house and arrived on-time. The team lead was very knowledgeable, inspected my chimney and fireplace, and talked to me about the type and quality of the chimney. He then gave me some recommendations on use and frequency of cleaning. After which, he and his partner executed a thorough cleaning of the chimney and fireplace which only took them 30 minutes since it is a small system. Though the price seems a little high, everyone I dealt with at Winstons was professional, curteous, and thorough. I will be using them again.

Our appointment was scheduled between 9:30 and 11:30am. Two technicians arrived at 10:30am and were extremely pleasant and professional. They conducted the inspection and carefully explained how we had little buildup and didn't require a sweep at this time. Our home had recently undergone an extensive renovation and the fireplace hadn't been used in 2 years. Lenny the technician suggesting that our first fire should be small in order to allow the liner and chimney to heat up slowly. He also answered my various questions about the possibility of birds/squirrels getting in the chimney, etc. (I don't know the other technician's name but he was very nice, too.) I believe the price for Level I inspection is lower during other months, and I felt the $109 price was reasonable for December. I was extremely pleased with the service and will definitely use Winston's again.

I gave this company an A three years ago (see review below) and brought them back to do a chimney sweep. They did a reasonably priced sweep and did a decent job. As part of the sweep, though, they also did a chimney inspection (I will say that I did appreciate that they did a video inspection and sent us the pictures). They felt our fireplaces needed major work (roughly $9,000) - including relining and replacing the crown. This was the same work they had told us we did not need three years before (again, see below). We brought another chimney inspector in last week, and they found a few issues, but felt that the majority of the work this company cited was necessary was not needed. I'm not sure who to trust anymore, but I will certainly not be hiring this company again. Previous review: I highly recommend this company and will definitely be using them again in the future. As some context, we had a chimney sweep and inspection in our new home with another company that's highly rated on Angie's list in the area. They told us we were going to need over $7000 in repairs to our chimney that absolutely needed to be done before we could have a fire. We brought Winston's in to do an inspection (with video camera) to get a second opinion. The staff was outstanding, walking us through the video inspection and explaining everything in layman's terms as the camera went up the chimney. They determined the chimneys were absolutely fine as is. They also inspected our water heater free of charge and, to top it off, when they went up on the roof, they took down an ugly eye-soar of an antennae for us - free of charge, out of the goodness of their hearts. We were thrilled with their service - so different than the other company that literally nickle and dimed us for everything (and, oh, tried to scam us). I would absolutely recommend this company.

This was the first chimney sweeping in which I didn't feel pressured for all sorts of unnecessary services and products. I don't expect a vendor to tell me everything's fine when it isn't, but this industry seems to be a little too entrepreneurial at my expense! The representatives from Winston's were a refreshing change.