VIP Pools

The owner is on the job and makes sure that his team is following the correct process.

Timely, efficient and worked with my schedule

I asked to have the old pool cover removed. That meant removed from the premises. For $600 I expected this. I was told after it was removed that my contract did not include disposing of the old cover. Never saw a contract Would not have hired this company if I knew this. Instead, they rolled it to the curb. My trash removal did not have a service to pick it up. I had to cut it up, which was very tedious, and dirty and I was too old to be burdened with this. Why I hired them to do this job in full, but they failed me.

Paul, you and your team are truly wonderful. Thank you so much for all you’ve done!

Amazing gentlemen! They cleaned a very dirty, somewhat neglected pool (had to let prior pool guy go for a number of reasons) so pool sat for three weeks without filter and VIP spent hours here cleaning it until it was crystal clean. Hoping to get them here soon for my opening.

Great service at the right price. This will be my go-to company for all my pool needs from this point on.

did a great job closing my pool. They knew what they were doing. Pleasant, friendly, efficient and professional. I will hire them in spring to open my pool

Excellent service by an adult who cared

I had a very bad experience with VIP pools with my opening AND closing last season. I called to schedule a date to open in early May and spoke to Paul, the owner. They no-showed on the day they were supposed to come out after I confirmed with them that morning. I left another voicemail at 5 pm. No return phone call, no communication after I stayed home all day waiting for them. I emailed him and expressed how disappointed I was with their lack of customer service and said I was going to look elsewhere for my pool opening. He apologized and asked for another chance to prove that the incident was not indicative of his company's quality. So I did. He came the second time and was able to complete the opening. I also asked him about a different spa cover because my current one doesn't cover the surface entirely and lets leaves fall in. He took pictures and said he would look into other cover options and get back to me. He then told me to leave the filter running continuously until the water is completely clear which I did and kept it on for about a week. However, after I started setting the filter on a timer each day, I noticed that my spa would drain empty after the filter turned off each evening and would refill after it would come back on in the morning. I emailed Paul asking about this which concerned me because I didn't know if it was a malfunction of the equipment or what and that letting the surface dry out could cause damage. I never got a response. I had to troubleshoot/google the problem online and figured out the answer for myself. It was due to a switch on the equipment that was left in a certain position. There was no mention to me about this and what to expect. As a side note, Paul also said he balanced the pool at the opening which when I started testing on my own a couple days after opening, found that the pH was way high off the charts. By this time, I had already paid for both the opening and closing as a package was starting to regret that decision. When it was time to schedule the closing, I again called and spoke to Paul to set a date. AGAIN, they were a no show. I was fed up this time and sent him a text and reminded him that it happened at opening as well. He called back, again apologizing. I was having none of it this time. He asked me to name a date and time and he would be there. I said first job of the morning the next day. He agreed. But guess what? NO SHOW AGAIN! I called later that morning, left a message that I wanted my money back for closing. Only after that did someone show up. Excuses were flying, with the team that showed up saying that they were just called and told to come and then Paul saying later that he didn't know why they were late because the company just had a meeting that morning and they were supposed to come right after. At this point, I just wanted to get the job done and be done with them. I also asked about the spa cover options and he had no response, saying the compa

timely, clean and easily answered my questions

We hired VIP to close the pool which was unbalanced and to change the sand in the filter. They advised us our plugs were the wrong size and our filter lower valve was defective so they replaced the plugs and repaired the valve. Not only was their quote for the original work the most reasonable but the charge for the additional work was miniscule. The workers were professional and even included a plumber who came to cut the pipes to the filter so the sand could be changed! We are definitely using them to open the pool next year!

These guys are extremely professional. They were very honest. They let me know nothing was actually wrong with the pool and how to use the equipment properly. Very ethical and I appreciate them very much. Don't walk but RUN to these guys. These guys have earned my trust and could have ripped me off and they didn't it. They did the right thing by the customer.

I want to start by saying they did a good job cleaning our pool, but the customer service was not good at all. when I first spoke with the General Manager on Wednesday he said they could come out and clean our pool that Friday. I took off of work in order to be at home when they came, they did not show up nor give me a call or email. They came on Monday and I told them not to worry about doing anything to the pool, the pool guy told his manager and he called me, he told me that they were going to shock the pool and then come back on Thursday to vacuum and it would all be free because of the inconvenience. I told them that it would be fine but I was very unhappy about the whole situation and he said he just wanted to make his customers happy and wanted me to be happy. Come Thursday, again I stayed home to wait for them and they did not show up, call, or email. they then came on Friday and without my permission put chemicals in the pool when they were just supposed to vacuum, and left a bill for $90. My husband told them that we were told it was free and the guy said his boss would call. When I spoke with the manger again I expressed how upset I was and that I was told the service was free. He told me that they spent a hour and 15 minutes at my house and used $70 worth of chemicals and that I would have to pay for that. I again told him that he said on Monday the service was free and that they again didn't even show up when they were supposed to. He then got very angry at me and told me that if I didn't pay he would not be able to take his child to the Zoo tomorrow. I said that it was not my fault he told me the service was free and his employees weren't doing their jobs. All in all I'm very disappointed in this service. If they would have come when they were scheduled and have been upfront and honest with me about how much it will cost then I would have hired them for the summer.

very responsive and did a great job!

Hired to maintain pool while home was vacant and listed for sale. Though hard to reach on short notice (always cleaning pools, it seems), calls were always returned and every effort was made to respond to realtor's concerns - including extra trips when weather or access were issues. Great service!

Great Job!

Very fast response but had to reschedule, professional, great job.

Very prompt service, quality customer care, quality of work superb. I had had a previous quote for over $25,000 but the actual work done was less than $1000. Demitre called back to make sure things were going well as a follow up. The pool is working the best it has in years! I would highly recommend VIP for all pool needs. It is rare to find good quality workmanship as well as good customer care today. VIP has both.

A little hard to get a hold of at times...but so far so good...seems like they do what is required and have so far keep the pool nice and clean. They were the best value for services from the handful of companies I reached out to and they happen to live in my area. I also appreciated the detailed contract that laid out the work. Highly recommended.