Description of Work: Hoover installed a new roof and shutters on our home. The work was completed as per the contract in a professional way. Mr. Hoover and crew were courteous and worked long hours each day until the job was completed. We have used Hoover many times; this job is just an example of the customer service and workmanship that that the company offers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Margo K.
08/2014
1.0
gutter repair, roofing, siding, replacement windows
+ 2 more
unknown
Description of Work: They replaced windows. Roof, siding and facia. Half of the window's the seals broke with in the first year and he refused to replace them under warranty. Our shingles are falling off of the roof. We found out that his employee that nailed them on had the nail gun pressure set too high and the nails went straight thru the shingles. All of our shingles are not nailed on and are falling off. We need a new roof due to this poor work. Tom Hoover does not even return phone calls. I would not recommend him to anyone!
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Tom Hoover Siding & Windows
In todays technological society, I find it all to easy for someone with a keyboard to write such a negative review of our company. First and foremost, (memner name removed) never called us to do a roof repair last year or any year. How can we warranty something when we didn't receive a service call. Second, We did (member name removed) roof 18 years ago, with a 25 year shingle and contract date of July of 1996. We pulled a permit through Fairfax County and it was inspected and passed after its completion (Permit #96211B0140). All of our contracts state a 5 year workmanship warranty but Tom, who takes great pride in his work, will and does continue warranties well after if needed and even transfers them to new owners. Being that its now 18 years since (member name removed) roof was installed with no leaks within that time frame. Wear and tear, natural elements, etc., the only reason I can see that she needs a new roof is due to the natural deterioration of the 25 year shingle itself. Homeowners do have some responsibility with annual upkeep of their properties that assist the longevity of all products installed/applied on/to their homes. (i.e., keep trees trimmed, clean gutters, and inspect after major storms, power washing, etc.) If (member name removed) had given us a call we would have come to her home to assist with the issue at hand. Considering its now deteriorating age, Tom probably would have recommended that she replace the roof. As far as the nails shooting straight through the roof, I would like to think that the Fairfax County Inspector or the fact that it didn't leak for the 18 years it was in existence should be proof enough that nails did not penetrate through the entire shingle. Shingles falling or being blown off after this amount of time is not the result of poor workmanship but in fact due to age and the amount of high winds our area has sustained over the last year or so. The window job was contracted November of 1998 and (member name removed) did have some issues with IG units in her windows fogging several years later. As the company that constructed the windows was no longer in business, we called an ex-employee of the Company (Classic Window Systems) and asked for his assistance with repairs. Several visits later, the problem, was to our knowledge, solved. As we are window installers and not the manufacturers, some things are just out of our hands. But again, we do follow up with all of our warranty work no matter what time limit has passed. As far as Tom not returning phone calls or refusing warranty work, its this simple. We would not be in business for almost 35 years, have an A+ Rating with the Better Business Bureau with no Complaints for the entire 35 years or simply be in business especially in this economy, without returning phone calls and doing warranty work when necessary and showing up on time. We call the night before to remind our homeowners we are coming. We have lived amongst our customers since 1992 in the Greenbriar Neighborhood and it is our pleasure to work and live amongst you. I am sorry that (member name removed) seems to think that we are responsible in any way for the deterioration of her home since we did the above contracted work. We have contracted work with (member name removed) several times but none since 2003 and I find it interesting that she waits until 2014 to complain about her roof that was completed in 1996. Like I said before, anyone with a keyboard can hide behind it and say what they wish with no reprimand but we the contractors have the burden of defending ourselves against them. I am grateful to our customer who contacted me concerning this review from (member name removed). At least I had a brief moment to defend our companies reputation. I have all copies of contracts, permits and inspections completed and will produce them upon demand. Regards, Tom and Hannah Hoover Owners Tom Hoover Contracting Thank you for allowing me to respond to this review.
Charles C.
06/2014
5.0
gutter repair, roofing, siding
+ 1 more
We have used Tom several times over two houses and about 20 years. We always have great results with him. He is very responsive and conscientious about doing a good job. He stands behind his work and if there are any problems, he's there right away to fix them. Sometimes his price is a little higher than others, but we feel the quality deserves it.
Description of Work: Removed two layers of old roof shingles, replaced rotten boards, including roof trusses, and installed new roof. Also installed new gutters and downspouts, and replaced rotted fascia board.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Diane A.
12/2011
5.0
roofing, siding
+ 0 more
My experience with his work went very well. Tom has always been very prompt. He has always done a very good job. He is local and I have used him before. He has done some roof work and some gutter work for me. His people always take a look and make sure that if there are little extras that they can do while they are there. I have had other companies give me prices but since they were going to do things differently, it was more. It is a little hard when each person who looks at a job is going to handle it differently. It’s not like they are pricing the same thing. However, he gave me back what I needed without having to take the house apart and put it back together. I also had estimates from companies who wanted to do all the siding on the house, which would have been very expensive. I thought I got a very good deal from Tom. He came in and had his senior person come in to take care of it. It looks very nice. They called in advance, they called when they got here and they let me know how long it would take them. They had it all cleaned up and gone before the afternoon as over.
Description of Work: I used Tom Hoover Siding and Windows about a month ago. I had gotten squirrels in so Tom had to repair damage to the sidings and the soffits.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
Arasu R.
04/2011
2.0
roofing
+ -1 more
I hear that Tom Hoover is great. I see him all over my neighborhood doing work. In fact most of my neighbors have used him so he first came to mind for roof repair. I called him up and told him about my problem with my roof. He said that he would come over the next day to check it out. I have not heard anything since. I know I made at least two follow up phone calls with Tom Hoover but I have not heard anything. Even if he called and said that he was too busy that would have been acceptable but I was a little dissapointed that I did not hear anything back. I really didn't want to give a bad review but I have gotten bad support to just get an estimate from numerous roofers in the area.
Description of Work: Roof Repair
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
2.0
Joseph C.
10/2010
5.0
roofing
+ -1 more
See "Services Performed".
Description of Work: While Mr. Hoover did not work on our problem, he took the time (on the phone) to listen to our problem and analyze it. He helped us find the right type of company to address the issue. (It wasn't a roofer.) Based on that experience, he would be the first to call if we had a roofing problem.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Edie H.
06/2010
5.0
roofing, siding
+ 0 more
I am extremely satisfied. He is very courteous and followed up well.
Description of Work: He did siding and re-roofed the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
THERESA P.
10/2006
1.0
replacement windows, doors
+ 0 more
Salesperson was scheduled over two weeks in advance. He called to confirm the day before our appointment. He never showed the day of the appointment. It's been almost a month and he has never called back to explain or apologize for standing me up. This is frustrating since I took the day off of work to get estimates and allocated two hours of my day to him.
Description of Work: I am looking to replace two sets of French doors and 11 windows.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
JAMES F.
07/2006
5.0
gutter repair
+ -1 more
The job was done quickly and professionally, with complete cleanup. The installers were friendly and skilled at their work. We are very satisfied.
Description of Work: Needed new gutters on the house after painting and carpentry to replace wood trim.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,530
08/2005
5.0
gutter repair
+ -1 more
HE DID A VERY PROFESSIONAL, PROMPT AND REASONABLE JOB. HE KEPT AREA CLEANED DURING JOB AND CLEANED AFTER THE JOB. ALSO A PLEASANT PERSON TO BE AROUND.
Description of Work: GUTTER REPLACED.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
08/2005
5.0
roofing
+ -1 more
I WAS VERY PLEASED WITH THE JOB. THE OWNER WAS VERY PLEASANT TO BE AROUND. HE KEPT THE WORK AREA CLEANED, AND MADE SURE THE AREA WAS CLEANED AFTER THE JOB WAS FINISHED. HE WAS VERY REASONABLY PRICED.
Description of Work: INSTALLED NEW ROOFING.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
JOE & BETSEY P.
08/2005
5.0
siding
+ -1 more
THE COMPANY WAS VERY PROFESSIONAL AND A PLEASURE TO BE AROUND. THEY KEPT THE WORK AREA CLEANED AND MADE SURE TO CLEAN UP WHEN FINISHED. THEY WERE VERY REASONABLY PRICED.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Gutters,
Siding,
Windows,
Doors
FAQ
Tom Hoover Siding & Windows is currently rated 4.5 overall out of 5.
Sunday: 9:00 AM - 9:00 PM
Monday: 7:00 AM - 8:30 PM
Tuesday: 7:00 AM - 8:30 PM
Wednesday: 7:00 AM - 8:30 PM
Thursday: 7:00 AM - 8:30 PM
Friday: 7:00 AM - 8:30 PM
Saturday: 9:00 AM - 9:00 PM
Tom Hoover Siding & Windows accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Tom Hoover Siding & Windows offers free project estimates.
Yes, Tom Hoover Siding & Windows offers eco-friendly accreditations.
No, Tom Hoover Siding & Windows does not offer a senior discount.
Yes, Tom Hoover Siding & Windows offers emergency services.
Yes, Tom Hoover Siding & Windows offers warranties.
Tom Hoover Siding & Windows offers the following services: Siding, roofing, skylights, windows, shutters, gutters, doors & garage doors