Renewal by Andersen of Virginia & Washington DC

They had a great presentation, but their estimate came in a twice above their competitor.

Everything turned out amazing! I wasn't here when they started the work, which took two days, I came back from work on the first day and they were still there working. I saw that they used pressure treated wood on the window sills inside. I said you can't put that pressure treated wood inside because it gives off poisonous fumes. The worker I was speaking with called the supervisor who said,"If it bothers her replace it". They had already installed the windows so they had to take the windows out to redo the sills. Also, one of the doors they installed has a dog door in it. They don't make the doors themselves but work with another company that does. The dog door wasn't very good. It was flimsy and allowed the rain to come into the room. Andersen asked me to write a review on the job and I listed the positive and the negative. In the negative I mentioned the door. They called me the next day and told me to pick out a new door and they'd install it. I found a better dog door and they ordered and installed it. The work they did was fine and the responsiveness to my problems was amazing.

Good, but it wasn't clear to me ahead of time I would be losing window size out of the deal - and I didn't understand they would be keeping the existing window frames. While the noise and heat transfer compared to my original 40 year old windows is certainly better, it is still noticeable. I also feel as though there is bleed through in wind and temperature in some of the window frames that probably wasn't there before they took the old windows out.

Very well. We can tell a dramatic difference.

We decided not to go with them. The estimate was free. They were nice, they were honest. They were eager to sell. They were proud of their products, and they were not going to go low. He was an honest salesman. He wasn't pushy, and they came very quickly. They're just out of our budget. According to them, they are just a straight company, so there was no additional bargain or discount. I understand that, I wanted to go with a company. They're wonderful.

Excellent. Great recommendation by sales representative to replace bay window with clear glass and replace screens with True Screens - my view of the woods around my house is superb. Installers were very professional and were able to complete this big job in one day.

Excellent! The entire process from sales/in home estimate to finish was top rate. Sales/estimator (Kyle) was very professional, knowledgeable, and spent two hours going through all the details. (Not a high pressure pitch) Communications, contacts and scheduling of each step was very timely and efficient. The entire process from sales visit to completely installed new windows (4 March to 28 March) took only about three weeks. Installation was done in one day and the crew of five worked from 8:30 to 4:30 to complete the entire project and completely clean up every work area inside and outside of the house. The craftsmanship and attention to detail by everyone on the crew was outstanding. The price for replacing 18 windows with this high quality product is quite expensive (and you need to make sure you apply every discount available), but when I watched the care and craftsmanship of the installation (interior and exterior) of each window I could much more easily justify the expense. The finished product looks great, makes the appearance of the house look much newer, and I can already tell the heat pump is coming on much less often than before. If neighbors ask, I will definitely recommend Renewal by Andersen.

Extremely professional and high quality work. I only gave them a "B" for price, because they are not cheap! But you get what you pay for. We have done the work in stages and have one more section to go; we will definitely be having them back to finish up. I highly recommend them.

Scott Malloy and John Lynette installed my Andersen windows and did a fantastic job. They were on time each day and cleaned up as each window was installed. They answered all my questions and re-hung my window coverings. They provide me with all the information I needed regarding my windows and the quality of the product. Renewal by Andersen is great and so were Scott and John. I would highly recommend them if you want a quality product and professional installation.

Arrived on time, completed the work as described, on budget. They were not the low-bid contractor, but they had by far the best plan, and we were very happy with the outcome.

The service was fine. They should have a better product. The door itself was left something to be desired.

Great experience from start to finish. Windows are beautiful. New french doors replaced old warped wood doors. Probably could have gotten less expensive windows, but I know people with 20+ year old Anderson's and they are still excellent.

They were great. Everything was done on time, cleaned up, they were thorough and professional.

I submitted my contact info online and was promptly contacted, which was great. However, they require contact information for all homeowners and that all owners be present for the estimate. When I explained that this was unnecessary, I was told it was a requirement. As an owner of a property, I find this requirement to be ridiculous. I will not be using their services and am a little creeped out that they require the collection of so much information.

Everyone I dealt with was professional and courteous. The installers did a nice job too!

Fabulous! Hands down the most pleasant home improvement project I've experienced thus far. From consultation to installation, Andersen was prompt, professional and responsive. Communication was easy. In the winter I'll know whether the additional insulation is worthwhile.

Love, Love, Love our new windows and doors by Renewal by Andersen!! After getting quotes from other company's - Renewal by Andersen was by far the best product. It was slightly more expensive, but remember, you get what you pay for, and I felt our 'home' was worth it. The crew that installed our windows were fantastic! Jay, Joe, Randy and Riley were awesome! Friendly, prompt, and knowledgeable craftsmen in every sense of the word! They worked hard, and seemed like they enjoyed what they were doing - thus taking pride in what they were doing. Our new windows and doors are incredible and I couldn't be happier with Renewal by Andersen products, and the employees who work for them!

Started with a scheduling a consultation with the very patient and flexible Jeremy Cooper (design consultant) which went smoothly and honestly. He checked that the size and shape of box windows we wanted would fit (in one place they would not, so we wisely changed to a flat window); went back and forth on inside and outside trim style and colors, and decisions about whether or not to add lights to the windows (we chose not to and they look great with our style of house -- thanks, Jeremy!) Jeremy had photos of recent work that really helped us choose a style. Cool guy tip: Review the paperwork with your design consultant to make sure you understand what the workers will do. Michelle kept in touch with us by email; she promptly scheduled an engineer to measure all; then scheduled the work around our tight schedule. The door took a morning. The door installers from ProVia were polite and amazingly neat despite the pouring rain. The windows were done in two days by Renewal installers. Julio Rodriguez's team pulled up and got to work like a well-oiled machine. Julio greeted us, asked several questions, made sure where the installs would be. They laid down protective tarp, and began knocking out the old windows. They carried away the old windows and cleaned up during and after. At the end of the second day, Marty patiently waited for us to get home through traffic and pointed out a missing piece of trim that Renewal will install within a week when it comes in from the factory. There was also a piece of trim that was still loose that they will complete. Keeping in contact with Renewal was easy and overall, the install was a pleasure. The windows and door are wonderful, as we expected they would be! Note that Renewal will not paint or stain, so make arrangements to do that. Prepare to pay for quality. Renewal by Andersen is not cheap, but their products and service are top notch and long-lasting.

Stay away. The price is so high now I why the warranty is so good.

It was a wonderful experience considering the amount of work that was being done. Team Tomoko was professional, efficient, hard-working, and a pleasure to do business with. I can't believe how wonderful everything looks, and I can already feel the difference with the warm weather upon us. Great quality, great team. Highly recommend this team and product to anyone.

Replaced 16 windows in under 7 hours. Fantastic installation crew. Installers Vantha, Waylin, Lincoln and Dan came in like a SWAT team and got the job done. They protected the house with rug pads and plastic, replaced the windows, repaired all the trim and left things cleaner than when they showed up. The windows are very expensive but are worth it for the quality, ease of use and the warmth. Fantastic work crew.

All went nearly flawless. I'm happy with the windows and they did a good job installing them. I also wanted to have the whole design/Capitol Hill historic permits/removal and installation process done by one company so I could have one point of contact if anything went wrong. But nothing did. I would recommend Renewal by Andersen to anyone else.

We made the appt at the Home Show at Dulles Expo. Received a confirmation call. Sales Rep was on time. This was our first estimate. We had seen the window briefly at the home show but it was crazy busy so we would have liked to have had the chance to see one up close----rep did not have one. Lots of information given to us on the product and company. We were not impressed with only a 10 year warranty on frames as we'd be hoping to sell right around that time and did not want to have to worry about any extra costs associated with the windows. We were surprised (as this was our first window estimate--but learned it was par for the course with several companies) to get a price given to us with no accounting for what the windows cost and where the discounts came off. Just three prices (HUGE prices): "good for a year" price -- $52K "good for 30 days" price -- $42K "ASAP" price -- $35K By far the most expensive windows we were quoted. But we were told about their financing options (something we prefer to stay away from). We went to the show room that weekend to see the window only to find the showroom being renovated and one small room with a few windows. Ultimately we decided we did not like the way the window looked and that sample window did not work as smoothly as we'd hoped.

From the visit from the salesman to the crew who installed the windows, we give Renewal by Anderson five stars. They make sure you are aware of and understand each step in the process from picking out your windows to installation and how to operate your windows. We give special thanks to our installation crew. They were very courteous and professional. They respected our home and took special care with it. They were very methodical in their work and they worked well together. They made sure to clean up after themselves after each area was finished. It was particularly windy day when the installation was done so they made sure to get the old window out and new one in quickly so as not to completely dust out our home. If we had it to do again, we would definitely use Renewal by Andersen. It was an awesome and pleasant experience from start to finish.

What a wonderful experience. I called for a in-house consultation. Andersen called immediately to set up a time. The consultant explained the Andersen product and the other products available on the market. Their windows were beautiful. He then discussed price with me and showed me the options that they have in their product line. It was not a pressure sale. He was patient and answered my questions. Then Andersen sent out a person to measure the windows and set up a date for my installation. He was very nice, respectful of my house, and again, answered my questions. He had experience in installing the windows. He also let me know that if they have schedule changes, they would call me to see if I'd be interested in an earlier install date. As the install date approached, I received a call from Andersen saying they could install a week and a half earlier than originally scheduled. They also were adding another crew to my install, so it would take two days rather than three as originally planned. They called me 48 hours before the install date to confirm the install and let me know what time to expect the crews to show up on the first day. The install day came, and the crew arrived right at the time they said they would. I walked through the house with the lead, Waylin, and he knew exactly what the project was. We discussed the time frame for their work, and Waylin explained what I could expect. I met the rest of the crew, and each was very pleasant. I asked Ryan if I would be in their way if I came home from work at noon to see their progress because I knew I'd be very curious to see how they worked and the progress they were making. He said, with a smile, that would be fine. I came home at noon, and it was incredible! They had 12 of the 13 windows removed, were working on installing two of the new windows, and two windows were installed and they were working on sealing it in. And I was so impressed with how they staged my house. They put tarps on every floor surface. They put plastic around everything to protect appliances, furniture, the TVs, computer, EVERYTHING!!! And they installed safety measures, such as cleats on the porch stairs so they would not slip; cleats on the house to tie down to when they were above 10 feet on their ladders. And they were great workers. Waylin and Ryan did such a great job on the install on both days. They attended to the details, they were kind and gracious when I asked questions, and they were not bothered my asking questions as they were in the middle of their work. Ryan cleaned up the work area on the second day while Waylin walked around the house and explained how my beautiful new windows work, how to maintain them, and details of the work they did. Waylin and Ryan took their time to interact after they were done with their work day, even when they had a long drive back to the office to drop off their truck and still a drive after that to get home. They did not act rushed. They were so friendly and professional. And they did great work! They also staged their work area for safety and used the safety gear they had. The windows look great and work great!!!! They are sturdy and easy to use. I'm so looking forward to years of enjoyment with my Andersen windows. And I feel good about how Waylin and Ryan treated my and my house. Everyone at Andersen has been great to work with. The windows may seem expensive, but the service, installation, and quality of the windows make them worth the price. I'm so glad I made the decision to go with Renewal by Andersen. The windows are beautiful and of such great, substantial quality. They really make my house POP! My house is a starter house built in 1985. I was concerned before the installation that I was over buying these windows for my little house. But not at all. The windows improved my house and are very appropriate. I'm so happy with my decision and improved my house. Thank you Renewal by Andersen!!! Thank you Waylin and Ryan for your great work and friendliness. It was a pleasure meeting you and working with you!!! Thank you.