Offenbacher's Fairfax

It's a special order. It's supposed to be finished in March.I know that they're there because I go to a sports bar right near them. I saw an ad in the paper for this other place, down in Arlington. They had to move the gas line and stuff. I went down and looked and it's $5000. So their price was much better. The people that are selling is fine. I had trouble with correspondence with the guy who sold it to me.

Whether the price was good or not, we don't really know. These were the first gas logs we bought. They were less expensive than some of the others. We had a problem. There was a gas leak so the guy just came yesterday and there was a problem with the connection between the gas line and the logs. But they did stand behind it and they did come fix it. It shouldn't have happened but they did come. We were happy with the product but we haven't used them that much. I think they always came within the window, punctuality wise.

We purchased a patio set and were quoted a delivery time of 3 to 4 weeks by the store manager. We chose the fabric on display because we were told that ordering custom fabric would cause a delay in delivery. We payed 50% of the balance up front. After four weeks we called the store, and were told by a sales representative that the furniture should arrive at the warehouse and quot;anytimeand quot;. We called a week later, and were told that there was a problem with the fabric order, resulting in further delay. After 7 weeks we called the head office and scheduled delivery ourselves. One day before the scheduled delivery, the store manager called our home, said he noticed we were on the schedule for delivery, and requested final payment, indicating he needed to have the final payment or delivery would be canceled. The store manager was friendly and professional at the time of the sale, but conflicting stories, continued delays, and the fact that we had to bypass the store to schedule delivery indicate to us a lack of commitment to providing quality customer service. We will not shop at this store again.