Mr. Appliance of Northern Virginia

They quoted me $568.72 to add rubber feet and rebalance my washing machine. The washer is not worth $568.72. Thanks for making me waste $130 on the diagnostic fee to tell me stuff I already knew.

This was the worst service I have ever received. Paid over $400 for repairs to fix our washing machine, only to find out the part we were charged for was never used, and never refunded. Unfortunately, the employee from Mr appliance had left the drain hose out from behind the back our washer after tightening a motor bolt and putting it back together. Completely flooding our entire condo and the 2 condos below us, causing the fire department to come on site. This has been a complete nightmare between our homeowners insurance, HOA, restoration companies and my entire home is ruined. This occurred 2 weeks ago and I have received zero recourse from anyone at Mr Appliance or Neighborly. Both refuse to return any phone calls or emails, including attempts to this franchise, the owner Greg Friedman, corporate, Mr Appliance CEO Ron Shimek and CEO Mike Bidwell of their so called backed company, Neighborly, who ensure that their companies “make things right”. After a full week of several attempts via phone and email, the owner, Greg finally submitted a claim to his insurance a full week after the flood and continues to refuse any recourse on his part, leaving me to pay the deductible with an unlivable home and no contact for a week since the claim on his insurance was submitted. I am completely understanding that accidents happen, but the company refusing to take any proactive steps or providing a professional manner is beyond unacceptable. If a company os hired, services are paid, then malpractice and neglect due to that service provider from the company must also be remediated, in a timely manner. That is my complaint, Mr Appliance has neglected to resolve the losses caused by their damages, and the company who ensures Mr Appliance, Neighborly has also neglected to resolve anything. Save yourself the hassle and do not hire this company.

Bunch of liars including the owner. Lack of respect from all office people. They took the down payment and they failed to finish the job, no refund so far. Stay away from these thefts.

Mr. Appliance, Fairfax, VA; 703-272-4100 & 703 291-8329 In my opinion one needs to be wary if they choose to use Mr. Appliance, Fairfax, VA for appliance repair work. I found Mr. Appliance staff unreliable and inefficient in completing my work. I also noted a lack of professionalism and respect for me, the customer, from the company Manager, Greg. In mid-May 2021 I called Mr. Appliance to request service for a non-working ice maker in my refrigerator. On May 28, Josh, a Mr. Appliance Technician, came to my home and recommended I replace the ice maker as well as the water value and filter head. I agreed. Josh returned on June 11 and replaced those parts. In so doing, he broke the Styrofoam block that surrounds the filter head tubes where they enter the refrigerator. He only replaced about half the foam block when he reinstalled the filter head. He did not mention this to me, and I only noticed it when that faulty filter head was replaced in August (below). Later in June, I noticed that the newly installed filter head was leaking around the filter and into the refrigerator. I monitored it for a while to see if it continued. It did. I then called the Mr. Appliance office to request a service call to check the leaking filter head since Mr. Appliance guarantees their work for one year. On July 29 Josh returned to my home and verified that the filter head was leaking. Josh then scheduled a return visit on August 9 to replace the filter head which had to be ordered. On or about August 5 I called Mr. Appliance since I had not received a confirmation for the August 9 appointment set by Josh on July 29. I was told the part had not arrived. My appointment to replace the filter head was rescheduled for August 10 between 2-4PM. When no one showed up during that time frame, I called the Mr. Appliance office and was told the filter head had not arrived. This was despite the fact I was told earlier by a Mr. Appliance staff member that the part had arrived and that the 2-4PM August 10 service call was a go. The appointment was then rescheduled for August 11 between 3-5PM. Just before 5PM on August 11 I called the Mr. Appliance office and spoke to Latoya (sp) to check on the status of my appointment. She told me Josh, the Technician, was running late and that she would have him call me and give me an ETA. I told her I was unhappy about the situation and with Josh. Josh called me back about 20 minutes later and said he would be at my home in 1-2 hours as he had to go to the office to pick up the part. I was not happy about the late ETA, but I accepted it. By 8PM August 11 Josh had not arrived and had not called or messaged me about any further delays. I called Mr. Appliance and spoke to their answering service person. The person I spoke to said she had no information about the delay but said that she would leave a message for Mr. Appliance and that someone would call me back. The next morning, August 12, I called the Mr. Appliance office since no one had called me. The person who answered the phone did not know why Josh was a no-show last evening and told me she would have the manager, Greg, call me. I waited about 30 minutes and since I had not received a return call from Greg, I called him. Greg told me the reason Josh did not come to my home last evening, August 11, was because I told Latoya then I did not want Josh to come at all last night. I told Greg that was not true. Greg did not believe me though he didn’t say so directly. It was clear to me that Greg only believed what Latoya told him – i.e. that I told her I did not want Josh to come to my home last evening. That just was not true. I did tell Latoya I was not happy with Josh and not happy about the continuing delays and inconveniences. I also expressed this to Greg. I asked Greg if he talked to Josh about the situation and he basically said “no” because Latoya told him I didn’t want Josh to come to my home at all last evening August 11. I insisted again I did not tell Latoya that. I asked Greg that if I told Latoya I didn’t want Josh to come at all, why would she ask Josh to call me back? Josh did so at around 5:20PM and told me he would be at my home in 1-2 hours. (I talked to Latoya at about 5:00PM.) Greg again said words to the effect that Latoya told him I didn’t want Josh to come at all and that was the end of it as far as he was concerned. That just was not the case. Greg again implied he did not need to talk to Josh about this situation since he believed Latoya and not what I was telling him. Greg hung up on me. Shortly thereafter, we spoke again, and after a few false starts, Greg said someone would come to my home in the afternoon of August 12 to replace the faulty filter head. I told him I did not want Josh to return. I consider Josh unreliable. The filter head was replaced by another Technician later that day, August. The Technician decided not to use the damaged Styrofoam block which Josh broke in June. Instead, he put pads over the opening on the inside of the refrigerator where the filter head tubes enter the unit to decrease the air flow there which the Styrofoam block was meant to do. I consider Mr. Appliance unreliable and unprofessional in dealing with me when there are issues. Greg, the manager, chose to argue with me, the customer, about the problems they caused (e.g. delays, false starts, inconveniences, runarounds). Greg showed a lack of respect for me and basically refused to listen to or respect what I, the customer, had to say about the problems caused by Mr. Appliance staff. For example, staff erroneously told me the filter head replacement part was available when it was not despite the fact an appointment had been confirmed to replace the part. I only found out the part was not in fact available when I called Mr. Appliance to ask why the Technician, Josh, had not arrived as scheduled. Another staff member to whom I spoke told the Greg, the Manager I did not want a Josh to come to my home for a scheduled and delayed appointment when in fact I never said that. I waited over five hours for Josh to arrive late the evening August 12 without being notified of a cancellation. Do be wary and do your due diligence if you choose to use Mr. Appliance for repair work. In dealing with me, Mr. Appliance staff including the Mr. Appliance Manager, Greg, displayed unprofessional behavior, inefficiency, and poor customer relations.

I can't recommend Mr. Appliance highly enough. They helped me out with multiple problems resulting from one of the big box stores delivering a new fridge that wasn't working properly and a wall oven and cooktop that they said they didn't install as soon as they got to my house (despite it clearly stating on my order confirmation that installation was included). I was in a time crunch trying to get my house on the market, and Mr Appliance bailed me out on all of it. They fixed the fridge (perfectly) under warranty, and gave me a great price for installing the oven and cooktop. These are relatively complicated installations, and they handled them quickly and professionally. The only hitch was my fault--neither new component fit properly in the area it was going in, so they gave me excellent recommendations for how to proceed with getting the cabinets and granite counter modified, and, remarkably, they came back a different day to finish the installations without charging me anything extra despite it being my mistake that caused them to have to make the extra trip (which was not a short or quick one for them). Michael, the owner, came each time, and is as courteous and professional as they come--not to mention being a great guy. The techs and office staff were excellent too. Mr Appliance checks all the boxes--price, professionalism, integrity, communication, speed and everything else. This is the place to call.

Technician Nathaniel was sent over to repair a speed queen dryer that was damaged during shipping. The work was done under warranty so I can't comment on cost. This review is based solely on the service and repair. The drum was making a lot of noise when the dryer was started. There was a large dent on the front right and the right bottom panels. He fixed the noise on the first visit very quickly. The parts to replace the panel had to be ordered. On his second visit he had the new panels on and was finished under 30 minutes. He provided fast and effective service. I have taken apart dryers before watching youtube videos. It really is amazing how fast professionals can take care of things. I am not sure what they charge for service. All my appliances (kitchen, laundry, etc) are brand new as of this year. I have 3-5 year warranty on everything, but the second that warranty is done or if I have the opportunity to choose my repair through warranty I will choose Mr Appliance and ask specifically for Nathaniel.

They were fantastic, and A+ provider to work with. Gene was able to do the work in one day, was very professional and extremely knowledgeable about the appliance.

My experience with this company was very disappointing. At first, I had a very positive impression. The scheduling of service and communications I received left me with the initial thought that this was a well run operation. The technician arrived on time, did the diagnosis (with the tenant on site) and I promptly received an electronic invoice. However, when I read the document, the tech indicated all of the things he checked.... but he did not discover the source or resolve the problem. When I called the company to follow up, they were apologetic but indicated that they would be willing to send out a second, more experienced technician at no additional charge to see if they could resolve the problem. Recognizing that sometimes a second set of eyes is helpful, we set a second appointment for Wednesday with a 12-5 p.m. appointment window. I had just given up on the tech and left the property when he called at 5:;03 to advise he would be there in 15 minutes (at 5:20), so I went back. And when he arrived--IT WAS THE SAME TECHNICIAN AS THE FIRST TIME. He disassembled some components and appeared again to be at a loss, so I stuck my head in as well to try to trouble shoot. At the end, we discovered and improvised a resolution. But I believe had I not been there to prod, the tech would have given up again. I would likely have used this company again if they had sent a more experienced technician (as they had said) and had he/she resolved the problem. But the poor follow through of the technician AND management (by not holding to their commitment) guarantees that I will seek out someone else for any future appliance work.

Well! Mr. Appliance worked with me (due to my work schedule) to set up a late-day appt. They sent a text a day before the appt to let me know which tech (Gene) was showing up. The office called me the day of to let me know Gene was running a little late. When he showed up, Gene determined the cause of the problem with the dishwasher. Gene was *very* knowledgeable and it was apparent he has years of experience in the field. I'd definitely call Mr. Appliance again.

I made an appointment, received a confirmation e-mail and communicated several times with the technician prior to the appt. They never showed up. The person answering the phone said she didn’t know the tech was talking to me and never scheduled the appt. She also hung up the phone on me when I explained to her that my whole day had been wasted. Awful experience - Beware

Absolute worst service experience I've ever had from beginning to end. Please avoid at all costs. They did not understand our request, overcharged, terrible customer experience and did absolutely nothing and wanted to charge $280.

Gene Meier, was my technician. He was excellent. He called when he was on his way to the appointment. He was very personable, honest, knowledgeable and precise. He had to order a part which he expertly installed. The company is very informative and keeps in touch with you by sending confirmation emails, texts and name and picture of the technician. The costs were given to you before service is performed so there are no surprises. I found that their prices are comparable, fair and the service cannot be beat. I highly recommend this company without hesitation and I will be using them for all of my appliance repairs. OUTSTANDING SERVICE!!!!

Same part broke I. 4 months and was told it was not worth fixing

I paid the $89 for his review and went out to buy a new washer.

The technician who showed up was not only on a personal call nearly the entire time, but failed to make accurate diagnosis and simply guessed the valve system needed to be replace. He also left the valve under my sink slightly open and small unseen drip turned into a huge puddle under my sink 2 days later. After he returned (more than 1 week later) the replacement valve did NOT solve the issue and he said he would have to call more senior technician. I had placed numerous calls to the owner during this time to which he was unresponsive. You can only reach his answering service which assured me TWICE he would call back the same day. He did not. When I finally got to speak with the owner I told him I did NOT want Mr. Appliance services any further. The only thing I found professional was when I asked for my $ back he didn't argue and returned the $.

The Miele customer service department scheduled Mr. Appliance to evaluate and repair a dishwasher which would not turn on. Sammy quickly identified the problem and tracked down and installed the needed part.

They had to order the part which took a few days. However, as soon as the part arrived they came and performed the job. The technician was very courteous, professional, and competent. They gave a senior discount.

Great, they were responsive and it hasn't leaked since.

They were very responsive and courteous. Would hire again.

all services were performed as requested

Mr. Appliance was responsive to my inquiry, communicated great, set expectations properly, and did quick and successful work. Greg on the phone was terrific, as was their field technician Will.

Dispatch did great job diagnosing issue over the phone and scheduled appointment fast. Job was performed incorrectly first time. Hot and cold water leads were reversed, but company raced to correct the issue once reported and ultimately we were satisfied. Will call again.

They were very thorough in the explanation of the problem and professional in taking care of it right away.

Service person arrived and identified the fan as the problem. Ordered part and came back in a couple of days. Installed fan and refrigerator cooled again. Professional from start to finish. Stands by their work. Would hire again.

Outstanding. The repair person knew exactly what needed to be done and how to do it. It took just under an hour to do the repairs and clean up. I rate them a "B" for price since I have nothing to compare them to.