Mill Direct Floor Coverings

I would LIKE to have recommended Mill Direct Flooring, 7508 Richmond Hwy, (703) 765-1900. They have good samples and salesmen. The work was excellent and we are please with our new carpeting, flooring, and especially the front hall tiling. However, despite the store's assurances that the installation would be completely safe, their carpet installers two weeks ago wore ONLY surgical masks, and those, not always covering the nose. We had provided several N-95 and KN-95 masks for the team, but they declined to wear them. At one point, I saw an installer wearing NO MASK AT ALL. Although I quickly made him put on one of ours, my husband contracted COVID a week after the installation—despite our both having been vaccinated and boosted. Please note that surgical masks are NOT effective against the Omicron variant. Servicemen MUST wear a N-95 or KN-95 mask during their entire workday in a customer's house.

The sales representative was the worst I've ever dealt with. Once you got past the body odor and smell of stale cigarettes, he was no help with simple questions. I wanted carpet that wasn't top of the line but just below that and I didn't get that. The installation was horrible. I have bunching in every room they laid the carpet. And the wear on the carpet is unacceptable. Do yourself a favor and get carpet from another company.

The crew was a little late getting and the work extended into a second day but they did a very good job and cleaned up as the work progressed. The completed tile and grout work was very neat and clean. Replacement quarter round was installed correctly and the entire job looks very good.

Great job. Two different crews. One installed commercial grade carpeting in the (8x16’) loft of our pool house, and the other installed laminate flooring in (8x 18’) laundry room. All the installers were courteous, efficient and left the area clean and neat. Quality of materials is excellent for the price - great value. Wide variety of materials and price levels.

Great. David was responsive on the phone. He went out personally to measure. All materials were in on time. Installers showed up on time and did a great gob.

The sales process was very comfortable and informative, without pressure. The installation went smoothly and in schedule.

Took 2 days for the vinyl flooring install as promised, and a few hours on the third day for carpet on the stairs. The husband and wife team who did the vinyl install were great. Even though the painters who were there the week before left a bit of a dusty mess, the team did a great job.

I called to get an estimate for flooring. They took my information, my tenant's information as well as the property address. They sounded very good and competent and gave me a ballpark price that sounded reasonable. I called back about 4 days later after not having heard from anyone. That was last Friday. John Gill was "on the other line" so I left a detailed message and was told I'd get a call back. I didn't hear back so I called the following Monday at 9:30am. John was not yet in the office but the person with whom I spoke said he'd look into it and call me back "in a few minutes". I had told him bout the lack of responsiveness. He called back 2 hours later saying he has no information about me or my job or my tenant and asked for that information. I'm now down to 12 days go get the job completed and don't have more time to waste with this company. I had already recommended them to a friend following my initial interaction and had to tell my friend not to call them.

David was the sales rep and he is quite knowledgeable about various types of carpeting. He made good suggestions about carpet, padding, and color. The crew arrived on time. It was an extensive job so additional crew members came to help in the afternoon. I am pleased with the results.

Never got to agreement on work due to open liability on their contract. Contract states: "Stair installations and refinishing of stairs can cause more damage. Installation of hardwood on stairs will cause damage to existing stringers. Damage can occur from both removal of existing stairs and installation of new stairs. Damage can be but not limited to painting repairs, nicks, gouges, scratches & holes. Mill Direct is not responsible for such repairs. These repairs are to be expected." When I suggested that they should stand behind "Major" and "Significant" damages. They withdrew their proposal. This left me without a vendor after months of negotiations but the biggest issue I had was their reason for withdrawing. Here are their reasons "declining your business because we are concerned that we will not be able to meet the exceptions" "..I am afraid that we will not be able to achieve the results that you are expecting." What I was expecting was a quality job with some assurance that they would not leave me with significant damages. I even gave examples of "significant" such as holes in my dry wall but they still rejected the proposal as they were concerned about "meeting my expectations". My guidance to anyone looking at Mill Direct - read the fine print, ask questions and check references and maybe lower your expectations? Let the Buyer Beware!!

Kevin advised me of what color & grade of carpet is popular with buyers. The install went on schedule. We had a small problem around carpet installed by the basement door which could not open and it was resolved by making a small area with vinyl flooring by the door. I appreciated their willing to work to find an acceptable solution quickly so my home sale could proceed.

Mike Mason is wonderful to work with. Honest, thorough, and helpful. He and Mill Direct are our "go to" flooring contact.

From sales through installation, these guys (Kevin, Tim, Andy) were professional, pleasant, hard working, forthcoming, and took pride in their work. They arranged for materials to be delivered early, showed up on time to start, finished a day early, cleaned up any mess from the process, and came back the next day to cover off the last details. I would definitely recommend them to family, friends, neighbors. I can't think of any way they could have improved the experience (and I tried hard because I know a truthful glowing review is rare and sometimes hard to believe).

I called one week prior to writing this review to schedule and appointment for someone to provide an estimate. I had high hopes because of the reviews. Unfortunately they did not live up to the reviews. During my initial phone call I was told that an estimator may be able to come out on the next day(Thursday), if not, he, the salesman would come out on that Friday. I was supposed to receive a phone call with an update on Thursday morning. I didn't get a phone call until Friday evening telling me that the estimator never came to work on Thursday and he'd try to come that weekend. I knew that wasn't a possibility because we were expecting a big storm. On Wednesday, I called back to inquire about an appointment. The person answering the phone did not have a tone appropriate for speaking to customers. I explained why I was calling and his response "who told you that? we don't patch carpet at all here WE DON'T PATCH CARPET". Never mind the fact that I asked about patching or replacing appointment. Also, the first person from last week told me that did patch. I told him I'd call another place and ended the call. I don't spend my money with people that lack respect for others AND that don't followup.

It was a large job and the company sent two crews so that they could complete the installation in a single day. The crews arrived early and stayed late to get the job done. They worked together as a well integrated team and spent significant time making sure the sub flooring was was clean and smooth before putting the new carpet down including cleaning up some puddles of joint compound that the builder had not cleaned up when the house was built. They installed hundreds of screws to help eliminate the floor squeaking and were almost 100% successful in making the floors quiet. We are having the house painted at the same time and they were very careful not to damage the new paint on the walls and trim. I am very pleased with the work as completed.

We sat down and decided on color and style of the carpet, and a preferred linoleum plus one back up color. Brian measured the basement and recommended some finish work for the floor on the linoleum side because it had been painted many years before and was pealing (I expected that). We settled on deal. About two weeks later, we found the linoleum style was no longer available, and Brian didn't recall the back up linoleum style, so we had to arrange another meeting. I went over to the store; but Brian wasn't in and they could not find his files, so we had to get together again for me to give the second choice linoleum style to him again. Because of all that,about 5 weeks plus passed before the installation (it took additional time go order the linoleum and get it delivered). All in all it was OK; though I felt we didn't need to take so long between each step, and that we might have learned that the linoleum was out of production faster, etc. It's possible there was something else going on that caused all the miscommunication and delay; but I didn't hear anything from Brian besides the first choice linoleum being out of production. Once everything came they did the job in two days; which was good. The carpet installation was good, though it's a little off in one spot on the stairs. The linoleum was not glued thoroughly on the edges, which I know is tough to do. I think it could have been glued gotten closer to the wall, personally. Descriptions I read on linoleum work online and in texts showed it was a bit of work to do; but not all that tough to glue it all the way to the wall with the right tools, etc. As Brian said, the molding mostly covered and held it down (though not as well as he indicated it would). To my knowledge, he never did come over and look at it; he just commented on the phone that that was the way it was. I left my two-wheel hand-truck in the basement so the workers could move the dryer and washer around for the linoleum installation. When I checked after, the wheels were half-covered in dried glue. Brian said he'd get back to me about that; but never did. I mostly hacked off the glue myself. It left marks on the rug, though, which I also had to clean, when I used it to move books and things back to the basement. I might use them again for specific jobs; but I'll look elsewhere first

All staff were courteous and professional. We went for a nicer carpet than what we'd had before, and from reading online, their pricing seemed very fair. The newer carpet does indeed look and feel nicer than the carpet we were replacing and the carpet in the other rooms (which had been replaced more recently due to flooding).

Once again, Mill Direct hit the mark. This is the 3rd time i have used them and they never disappoint. Service, selection, quality, advice and price are all top notch. If you are considering a big box store for flooring, don't. Give Mill Direct a try.

They were wonderful. They were careful, meticulous. They were on time and it took a good bit of the day as we were told. They took out the old carpet and padding, laid the new and cleaned up after themselves including vacuuming. We moved as much as could from the rooms, but they carefully removed what we couldn't and put it all back even offering to help us with the smaller stuff. They were very nice young men as well.

Sales person was great but the installation was poor. ?Will not buy DuraCeramic from this retailer again with the same installer. ?I have used Mill Direct a dozen times. ?This is the first time the workmanship was so poor. ?Very disappointed.

Very well. Salesman Brian was very informative and helpful. The installation crew was friendly, efficient and very neat. Moved all the furniture back into place at end of job. Looks great!

I contacted Kevin Promen to come and give me a estimate for a new floor for my 600sq foot condo. Kevin gave me several options along with different price points for each. After I made my decision, Kevin scheduled the install less then a week later. Right on time Mike (the installer) and his crew arrived and began working quick, quite, and neat. Mike and his crew were fantastic. This was a 2 day job and they installed in one day. True craftsmen. This is my second time using Mill Direct and I have never had a issue. The price is good, and the install is professional.

Mill Direct crew was on time, professional to deal with, worked well as a team, did a good job on the floors, and cleaned up everything when they were done. They were helpful with fixing a threshhold that was not part of the job and made a special trip back to move our piano back into the living room. We were very pleased with the results. We had bought carpeting for our downstairs from them several years before and were pleased with that result too.

Excellent, just as previously with tile floors. Fast, accurate, professional, friendly & courteous. Very reasonable price for excellent service provided.

We used Mill Direct Flooring 3 years ago to put hardwood in the upstairs of our townhouse and they did an excellent job. So, when we wanted some flooring replaced in our new home, I knew I would go back and get pricing from them. Kevin Promen, both times was excellent to work with. He answered all our questions, ordered a sample of the flooring from Shaw since they didn't have one in stock and came and came out to do the full measure. The estimate they provided was very competitive. The only reason we used a different vendor was because I was able to meet with their installer to figure out a solution to some tricky steps we had as part of the job. I wholeheartedly recommend Mill Direct flooring.