J&T Home Design

J&T Home Design was recommended by a friend. Jackie came out for the initial consult and said she would have an estimate in a few weeks. Came back from vacation a few weeks later and called her and was told she had gotten busy with jobs and would have the estimate to us by the end of the week. No problem told her not an issue. Never got it. Called again and was told again that she would get us the estimate by the end of the week. Never got it. Finally called and left a message asking to call us/email us with the estimate OR if she didn't want to do the work, we wouldn't be offended, just wanted a response. Never got a call back. Very terrible professionalism & demeanor. Wouldn't recommend. My guess is she/company doesn't want to do small jobs and that is fine, but say so up front & don't lead people on. Also say a few Yelp reviews saying similar things that we experienced.

Gave the contractor my original office plans to be copied for their use in designing my new office space. The contractor promised to return my drawings and to meet later after they completed their design proposal. They never called. The plans were taken and never returned. My phone calls were not returned. I completely understand that they may not be able to design my office. If that is the case, then say so, and we all move on. But don't take my plans. And don't go silent.

WOW! They did my basement a few years ago and it is amazing! The latest job was to redo the master bath and upstairs bath. They also helped me get a vanity for the powder room. This team is amazing. Jackie got ideas on what style I like but she also considered resale thoughts and budget tips. Teek, as usual, manages the construction team superbly. They went above and beyond my expectations. I had 6 companies come out and they were 1 of 2 who really listened to what I wanted and helped me get to the price I needed to get to. Quality of their work was so good that the appraisal of the other project was 100% ROI. Definitely call them. I am so lucky to have found such an amazing team.

Greatly exceeded my expectations. The new tile work was perfectly installed. Great craftsmanship. Jackie was helpful with design recommendations, and very flexible with additional "asks" throughout the project. Punctual with start, finish, and daily arrivals. Neat workmanship so we did not have to live with a "mess" during the project. Good value. Based on our experience we are now having them renovate our master bathroom.

Very impressive craftsmanship. Replaced a section of hardwood flooring that was damaged. Shaved replacement boards to size perfectly with existing floor and stained to match. Even looking closely it is not possible to detect the section was replaced.

Our work was in September 2016 for installing new tile in our entryway/foyer and downstairs powder room. Jackie and her team were on time, very professional and did a great job! There was usually one or two workers here on site & Jackie would stop by to check in throughout the day. If we had any questions, Jackie was on top of answering them & listened to all comments/concerns that we may have had regarding the overall job. We would hire J & T Designs again.

My review was altered. The wall isn’t level, metal was cut on top of wet grout, I gave a B for Quality, which is an A because it was disputed (she said she’d dispute it, instead of asking if they could fix the situation; which I did deny because they are going to get my dog executed by walking in). They are good contractors, but the owners were pretty rude to me, as a matter of fact they said “I’d need to speak to your mom, Christopher.” My name is Christian. The owner said because I said they dispute bad reviews that I’m committing libel. I would like a chance to submit pictures of the metal they left in wet grout, unlevel walls causing exposed trim, walking in without knocking after repeatedly asking them due to our aggressive dog. In fairness, Jackie saw me hold my hand up as to Not enter the premesis and walked right in. Had I not cleaned the floors, it would have been replaced at their cost. HOWEVER, I do not appreciate the tone and manor I was spoken to in, and I will also dispute as I no longer trust them in my home. Owner was unaware that I PAID CASH as a gift to my mother, hence the reviews were pulled. This is irritating to me. Angie’s list, please call me or email cbbwrx@gmail.com. This was resolved. Now we have an issue. They are Definitely not worth the hassle, in my OPINION; WHICH IS NOT A DISPUTABLE FACT. I had to call my mother at work which is extremely stressful after I specifically asked that they leave her ALONE as her father is dying, her mother just passed, and the dog is dying as well. I am disgusted. Dispute this, please. (571) 395-1001. There was NO final check, no walk through. As a project manager, I find this to be sub par. Look elsewhere, you will be grateful. As a matter of fact, if the tile work wasn’t so well done, I’d be requesting a refund, simply due to the sheer disrespect. (ALSO a non disputable OPINION). My grades are honest and fair, and if this one is pulled I feel as though they are conning this system.

All of the employees involved in the prep work, the actual installation and the cleanup at the project's end were friendly, highly skilled and eager to get the job done on time and correctly. I had received two other estimates from other contractors and chose J&T based on their quoted price and the initial meeting.

J&T Home Design ripped out the old 1980's florescent-tube lighting in my kitchen. They replaced it with a tray ceiling and new recessed lighting. They then installed decorative rings on the recessed lights. The new lighting has a dimmer switch. The kitchen has never looked brighter and I couldn't be happier with the end result.

Terrible, no other words then just terrible. You should not trust someone who ignores your calls, this means if something goes wrong with the project they will leave you hot and dry and you need to hire lawyer to go after Jackie Aker.

I liked working with J & T very much. Jackie, the owner, was always quick to respond and easy to work with, from providing a bid to getting back to me about other things. I never had to leave a phone message as she always answered her phone. The job went very well and took 4 days. There were 3 different sets of workers, depending on the type of job--demolition and installations, tile setting, wall prep and painting. Everyone was extremely professional and pleasant.

I got 6 estimates on what I thought was a relatively small project (a 25 square foot room). The next to last estimate was three times what I thought the project should cost! Exasperated, I went to The Tile Shop, who recommended I try J&T Home Design. They came out the next day and provided an estimate in line with what I had thought the job would cost. They did the job in the exact time frame they told me it would take, at the exact cost they quoted, and did a fantastic job, well over my expectations. The work crew was courteous and conscientious, and each trade (carpentry, plumbing, electrical and tile/flooring) did superb work. Its been about 6 months since they finished, and I am still 100% delighted and pleased with them, and will use them again next year when my next home improvement project kicks off.

See above. Suggest you drop them from your list.

Jackie and Teek, both very pleasant, came to my town home and looked over the job as I explained what I wanted. They explained that Jackie's expertise was in design and Teek's role was geared toward construction though his expertise was in plumbing. They began demolition on March 6, the final part of construction, the installation of the shower glass, took place on March 31, and the final Fairfax County inspection took place on April 6. I waited to submit this review to see how daily use would affect my opinion on the design and the construction of my new bathroom. Overall, I'm satisfied with the results. I like the travertine tiles, the vanity cabinet, the new ceiling lights, vent, paint color and scheme. The workers were very good, prompt, and respectful. There are things I learned from this experience and would consider more carefully if I should do something similar. 1. Large shower space is nice but it could have been bit smaller, or expanded out more toward the toilet instead. The larger footprint cut into the space for the bath which is a lot shorter than what I thought it was going to be. I was told it would be a "full sized soaking tub." Maybe for a child or a short person it is, but not for a man of average height. 2. I was thinking that a half-wall between shower and tub would be nice to create separation, but Jackie thought that was unnecessary. I should have insisted. 3. I should have chosen translucent glass instead of the clear one because the shower feels a bit like you're standing in an aquarium (just my personal observation). It might let in a bit more light, but I had them install more lighting, so that is not an issue. And the clear glass requires a lot of squeegeeing to keep it looking clean 4. The tub design does not allow for placing anything on its edge, e.g, soap dish, shampoo, etc. which means I have to add furniture for that purpose. 5. I had reiterated to them that the shower tile be squared off at the top and not go all the way to the angled ceiling. I did not want the shower to be the focal point of the whole room. But this was not communicated to the tiler who--did a very fine job--of tiling all the way up to the ceiling. When I complained to Teek, he said he could have the tiles removed and redone. I said to leave it alone since it was already done. I was upset because I felt they had not respected my wishes, especially since I made a point of this several times before the tiles went up. In retrospect, I think I was right about it giving too much weight to the shower, but I don't think it would matter to most people or potential buyers. 6. I was also a bit miffed that the inset shelf in the shower wall for soap/shampoo was not placed where we agreed it would be. When I asked Teek about this he said it could not be done because "that is an exterior wall." The bathroom is the corner of an end-unit row house, so both walls are "exterior walls." So instead, I have two smaller shelves on the wall on each side of the water valve. This functions okay, but aesthetically not very pleasing. 7. The vanity cabinet is very well-made with lots of storage. I like the height too--not so much bending. I should have opted for wider drawers which would have been more useful to me than the larger space under the sinks. 8. I did not like the brown striping around the molded/beveled edges of the cabinet. I think it's supposed to add a shadowing effect. I don't really notice this anymore. 9. I should have chosen a different (color pattern) granite surface for the vanity. It's beautiful and works fine, and Jackie said all the colors don't have to match the walls or the tiles, and I agree, but the granite does not tie-in the other colors enough for my taste. 10. The mirrors and vanity lights are my least favorite of the renovation. They are pedestrian and dull, and do nothing to add value to the room. But they are easy to replace and I will likely do so in time. 11. Biggest lesson for me is that a bathroom should be utilitarian first and foremost and not so much a vanity project as I made it into. I would have saved money on it too!

I told Jackie that I wanted to get some other quotes, while I was waiting for her quote. She said that was fine. I have not heard from her in a week and a couple of days. I have reached out to her several times with no return. She had mentioned that she was busy. I still have not received a quote from her.

I called J & T because she routinely advertises in our neighborhood newsletter and her Angies List reviews were good. I scheduled an appointment to go over what I wanted done in my kitchen and get an estimate. She was an hour late for the appointment, but finally showed up. We talked through what I wanted done. She made notes and took pictures. I was very excited about her suggestions and waited, in vain, for her to get back with me with an estimate. After about three weeks, I called her. She said she had been busy and would get back with me in about a week. It's been about two months and I haven't heard a word. I don't appreciate my time being wasted by companies who aren't interested in work.

YOU WILL NEVER USE ANOTHER CONTRACTOR ONCE YOU EXPERIENCE J&T. This was a once in a lifetime renovation project for me. I have lived in my condo for 14 years. The building was built in 1974 and the unit still had popcorn ceilings, outdated kitchen and bathrooms. We took a wall out to create an open concept between the kitchen and living room. Interviewed several contractors before contracting with J&T. The reason I went with J&T was Jackie Acker the "J". Everyone I interviewed did not give me the type of customer service that Jackie did. She was very cognizant of the fact that I had never done anything like this before and was therefore very patient in the contracting process, design process etc. I am sole caretaker for my 83 year old mom and I work full time so my ability to run around to look at fixtures, lighting etc. was just not there. Jackie did all the leg work and present me with 3-4 options in my budget range when it came time to pick out vanities, fixtures, flooring etc. That was worth the cost to me. Time is money and the fact that she did the running for me was invaluable. I really liked the fact that the workers were employees of J&T and that they did not outsource work. Due to the magnitude of the renovations, we could not live in the unit. I was able to trust them with going in and out of the unit and the condo building as a whole without me being there every single minutes. Technology was also very useful as Jackie would send me pics from her phone asking if a shelf or socket should go here or there and she could keep me apprised of major accomplishments by phone pics which helped me determine when I wanted to go over at certain times during the week and inspect the work. I did not announce myself and just showed up and her team was always working very professionally. Toward the end of the project I appeared one day, and Jackie was there with some other women and they were putting things away in cabinets. I asked them what was happening and Jackie said something that only a woman would say and only a woman would appreciate "...I don't like people coming home to chaos" . Throughout the whole time frame my co-workers were waiting patiently for the contractor horror stories. There were never any to share. This could not have gone better, in fact if I had to do it again, I would and I would do it with J&T. They estimated 8 weeks. The job was done in 6 with minor punch list work to do when we returned home. The fact that we were not living there made it easier for them to plow through and get it done; however, seeing their work ethic I am sure they would have finished early even if we were living there. It is very helpful that Jackie partners in this business with her husband Teek (the "T" in J&T). He has his own plumbing business and that obviously facilitates the exceptional plumbing work one receives as a J&T customer. I was extremely nervous because we had tubs removed in both bathrooms to create walk in showers. This is very nerve racking in a condo because any leak caused damage to your neighbor below and common areas. The bathroom work was first rate. We had pop corn ceilings peeled flat and painted beautifully. We built out a traditional closet into a walk in for my Mom. We painted the entire unit and Jackie volunteered to move items out of our XMAS storage closet (hallway) to ensure the closet was painted. You simply will not get this level of customer service elsewhere.

The area in which the construction was to be done was full of "storage" items. Having recently broken my ankle, I was challenged to move the various storage items. J & T stepped up to the task and offered to take all of my stuff to a nearby storage locker I had rented. In addition, I had three huge bookshelves full of books I intended to donate to my local library. Again, J & T took all of the books out of my house and delivered them to the library. The work crew was wonderful. Very respectful, even knocking on the interior door that leads downstairs before they would enter my second floor. I also had a medical emergency while the crew was here (allergic reaction to medication). When they became aware of my distress, they helped me to a comfortable position and waited with me until the ambulance arrived to take me to the hospital. I am particularly thrilled with the bathroom. The tile work is absolutely beautiful. J & T worked with me to choose the tile and cabinet, and created a lovely bathroom (much nicer then the others in my home). The crew was completely trustworthy. I had to leave the house several times for DR appointments, and even was hospitalized for a few days. The crew continued with their work, and I never had any concern about them being there alone. I couldn't recommend a better company. If you have projects that you want done, definitely call J & T design for quality, professional work.

The construction problems are as follows: *** NEW UPDATED COMMENTS as of Oct 16, 2014. We now had to invest an additional $567 to redo all the bathroom vents leading to the outside. Contractor did not follow building code and used collapsable tubing instead of aluminum pipes. Attic tubing folded on itself and was not venting the moist air to the outside. We still have to fix the downstairs closed ceiling where water leaked from the upstairs bathroom completed by the same contractor (see story below). Contractor was not honest; buyer BEWARE!!! Good luck, they talk a magnificent story in person and many of his reviews are done by family and friends. -Within the rebuilt bathrooms, the tile guy took many shortcuts. We had many decorative tile cut-outs that were massively overcut and now look terrible. -In the same bathroom, they used the wrong color grout. When this was pointed out, rather than removing the white grout, they applied grey grout on top of it. Now it looks like a moldy mess, and the contractor has not accepted any blame for that, claiming that "that was just the way grout works." -He had convinced us to purchase a jacuzzi tub in this same bathroom, under the condition that it was only $200 and the same size as a standard tub. Upon installation, he discovered that our breaker box was not equipped to handle the electrical load, so he had to upgrade the box, which cost me an extra $5,000.00. Since the tub had already been installed, we had no choice but to upgrade. Furthermore, we found that the tub was actually 4 inches wider than a standard tub. This resulted in the toilet not being centered, which is a violation of local building code. -He bought the vanities at Home Depot for 2 of the 3 bathrooms. They were both particle board construction, and both were damaged. They were both frayed at the bottom, yet they got installed anyway...without them saying a word to us first. They tried to apply a fix that turned out to be massively insufficient, especially since the stain they applied to the wood they added in order to make it all look okay ran right off(and onto the tile floor), since it was not polyurethaned appropriately. They then decided to encase the damaged area in marble in order to make it look better. He seemed to be attempting to rectify the situation, so we went along with it. -In all 3 bathrooms, we had requested that the exhaust fans be vented to the outside. He ran a soft, collapsible tube through the attic, being held up to the ceiling by strings. This resulted in the tube hanging and collapsing, which caused the heating unit to fail (for the third time) in our master bathroom. -We had them install a heater/fan/light in our Master Bath. It immediately burned out, so they installed a second fan. And then a third, once that one burned out. Upon reviewing the instructions myself, I discovered that the unit needed to be installed on a dedicated 20-amp breaker. They installed it on a 12-amp SHARED breaker. They finally installed the correct line and everything was fine, until a few months later, when it blew from being starved from air from that vent line being collapsed. It took them 4 tries to get this fan installed properly. They wanted to take no responsibility for any of it, and even suggested at one point that I was to blame for taking showers that were too long and hot. In my own home. -A year later, now the paint is bubbling inside my master bathroom. Apparently, this is also due to the length and temperature of my showering habits. -The warranty on the work ended this past January. My wife just found water damage within our walk-in closet. One of the owners came out personally to visually confirm the water damage, which they had said they would take care of, were they the culprit. He came back and said that a leaky shower valve dripping over time had most likely caused this issue, and that it was an installation issue(they installed it). He caulked around the shower valve, and we agreed that he would replace the damaged drywall sheet. When the tech came out, he said he was instructed to just do a quick patch of the damaged area. He then showed me an email sent him by the owner, stating to only do that patch AND to charge us for it! The repairs he did were insufficient as it is, as I now have to hire another contractor to rip that drywall out and inspect for further damage. Also, the caulk job he did might just be setting us up for further problems, if it isn't actually the root of the problem in the first. This project cost us a lot of money, and we didn't really get our money's worth for the job. We had a number of problems, and throughout all of them, the contractor never wanted to accept responsibility. We got mostly excuses when we wanted action and answers, and even when action was taken, it was done poorly.

I found J&T Home Design on Angie's List to redo my kitchen. When they came over for an estimate and I learned that a woman was the owner that made me more comfortable. And I was right, they did a great job. It was a very good experience working with another woman in making the design decisions. My kitchen turned out beautifully.I will recommend J&T to my friends and neighbors.

After speaking with a few other contractors who were clearly intending to overcharge us, we came across this company. They came out and gave a free estimate and actually found ways to SAVE us money! They told us what needed to be done, and what did not need to be done. Very rare to find that kind of honesty now days. The work was completed before the date expected and the turn out was excellent! They replaced all the cabinets, counter tops, some tiling and did some work with the appliances. When the work was complete, they did a great job ensuring everything was working properly and the entire area was cleaned professionally!

J&T Home Design was great! Jackie and Teek were always professional. They were helpful with the design giving me many options to choose from, and always answered all my questions/concerns promptly. They really care that they provide you with the best sevice possible, and they take the time to make sure that happens. Everything tuned out wonderfully. We are really happy with their work! I would recommend them to anyone, and would happily use them again in the future.

They did not perform work. After initially looking at my two projects they went silent for over a month until I hounded them for pricing. No real explanation on the delay was provided. The prices provided were then two to three times that of the competition so we did not follow up further.

It went great. They came out right away. They are not the one we chose. I rang them Thursday and they came out Saturday. The estimate they gave were high, that is why we did not use them. The price they gave did not cover everything they we wanted. They were high. I don't think they spent much time really estimating our job. We found a much better estimate with another company.

The overall experience from start to finish was excellent. This company has a niche for this type of work. The design I thought of the company used the design but put their spin to it. The worker(s) went over the work, labor cost, described the materials and also the amount of hours it would take them to complete. J&T was not only prompt with the information given but was actually a day early completing the project. This company loves what they do, very professional and I will use them again and again and again plus recommend to anyone.