Interstate Enterprises Plumbing Services

They did a good job and were the best price.

Interstate did a great job from the beginning. They sent a team out to diagnose the issue with the floor drain that was backing up everytime the washing machine was run. They used a camera system to determine exactly what the problem was and even showed me, using the camera, so that I understood exactly what was going on. They started the repairs within a couple of days. The first day they removed the concrete to access the broken pipe, replaced the pipe section, scheduled the visit from the county inspector for the next day and by the end of the third day they had repaired the concrete and put everything back as if they had not even been there. I would strongly recommend them to anyone.

They did a great job and once the excavation was filled in and the lawn restored the excavation was hardly noticeable.

Repair was done and drain line can be used again.

Interstate did an excellent job for both jobs. They work quickly and neatly. They did trenchless for the water line, which was great. The water line was replaced in 2013 and the sewer line in 2/2017.

Went very well. Company that came out the day before couldn't clear the line.

They were very professional with the primary work of excavating. The repaired things well but did have problems with the Arlington County inspector, for which they took responsibility. Interstate did everything by the book, getting permits, blocking off the holes with signs, tape and cones. The only problem was the delay for the inspections caused the driveway apron concrete to be delayed, which they did not do for a couple days. With curing, that left us with only half a driveway for around a week. Despite the big holes and concrete, they cleaned up very well, to the point it looked better than before digging. The bush they uprooted survived, but a couple of other plants did not (but they tried).

From start to finish, everything was very professional and the job went smoothly. Even the grass seed they planted grew, now the best part of our lawn!

I got another estimate from a different company. They said the line did not need to be replaced. Instead, they cleaned the line for $350, this saving me about $12,000. They said they did not know how a Interstate Enterprises could have given me an estimate without first checking the pipe with a camera.

Our sewage drain kept getting backed up and found out the pipe leading outside was cracked and had a tree root growing into it. Eric (I think that was his name) from Interstate was very helpful, responsive and walked us through the process. This was a big expense for us and even gave us a discount. I've already recommended this company to my family in Baltimore for a drain issue they had.

These guys were great! They promptly came in with the right price, the right equipment and expertise to quickly and cleanly replace the water main to our home. They showed up when they said they would and completed all the work within a day and a half, which was surprising because of the cold weather and how far our house is from the street. The team quickly dug down to the site of the leak, and did so in such a way that when they put things back together our grass looked like it did before they started the repair. They then brought in a machine that bored along the old water main, not disturbing any other parts of our yard or landscaping. It was an impressive operation to watch. The work they did inside the house was equally as professional. The team cleaned up after themselves, and the concrete they removed and then replaced in our foundation has had no issues since the repair. I would highly recommend that if you find yourself needing to have your water main line replaced that you call these guys. They were much cheaper than the other companies that provided us an estimate, and they were the only ones that did not propose digging up our whole front yard to replace the line.

The original replacement of the polybutylene pipe went fine. However, we recently noticed water coming into our basement when it rained and figured out it was coming in around the main water line. We called Interstate Enterprises. They were fairly prompt in coming out to inspect the problem (came the next day) and readily agreed that the problem was their responsibility and would fix it free of charge. They came back the day after that (today) to dig down to the pipe and add more waterproofing. They also put new concrete around the pipe on the inside, which the person who came out to do the inspection did not mention would happen (I thought the work would only be on the outside). I don't know yet whether the work will stop the leaking. I hope it does. What I'm really upset about (in addition to having the leaking problem at all) is the damage to my landscaping in front of the house. I spent thousands of dollars on a row of boxwoods and two rows of small azaleas in a staggered arrangement. They dug up one of the boxwoods and 4 of the azaleas and then dug a trench with a caterpillar bulldozer. They treated the plants very casually and broke off several branches off the azaleas, leaving them looking very scraggly. They did not pay attention to how the plants were arranged originally and were about to put them in completely wrong when I came out and intervened. One of the azaleas was already in the ground and I asked if they had moved it, because it seemed out of position. They said they had moved only three azaleas. I don't know if it was a problem with their limited English or they just didn't want do the work to move it. So, they left it where it was and now it annoys me every time I look at it because it's too close to its neighbor on one side and there's too much space on the other side.

Had a backed up toilet and shower in the basement. Worked with another Angie's List plumbing company to determine cause and try to unblock the line. Once it was determined the sewer line was broken the company was unable to accommodate the work for over a week. Called another Angie's List A+ plumber and was quoted $8600 for replace the line. There was the potential of losing all my landscaping on one side of my house in the front, possible loss on entry sidewalk, and potential to lose a tree as well. All of which would have been my expense to replace. The destruction to my yard would have been extensive with a 6 foot wide and 10 foot deep 80 foot long trench from the house to the street. I was shocked. After a bit of research I called Interstate Engineering for the job They came out the next day to begin work. They have a minimal trenching technology called pipe bursting that only involves a hole at the house and one at the sewer site near the street. Erik was very clear about the procedure and minimal damage to the lawn. Price was just about the same as the traditional trench job so we moved forward. Darwin the foreman and a his crew of 5 showed up at 9am and carefully removed a few shrubs and dug the holes and used the modern method to lay in the new line. They were done at the end of the day and the next day the inspector came and approved the fittings (quote...."perfect job") and the holes were filled in, landscaping replaced, sod replaced, seed laid down, and complete cleanup. Outstanding job. This is the only way to replace sewer or water lines with minimal damage and competitive pricing. Highly recommend.

After having two sewer clogs/backups in less than a year we were advised that we should replace the sewer line. We got three estimates for the work; two estimates for the pipe-bursting method and one estimate for pipe lining. After discovering that pipe lining is not approved in Fairfax County without a signing a waiver with the county, we decided that we would only consider the pipe-bursting method. The two pipe-bursting estimates were within $400 in cost to one another. Interstate provided a 10 year guarantee vs the other five year guarantee. Both companies had been responsive to our phone calls and answered all of our questions. Work was scheduled to commence two days after we contacted Interstate with our final acceptance of the contract. The gas line people arrived the very next day to mark the gas lines and Interstate employees arrived at 8:30 am on the following day as scheduled. We had initially been told that the job might take place over two to three days as the crews were busy on other jobs and that they had to make arrangements with the Fairfax County inspector but that we would only be without a sewer connection for a few hours. As it turned out they were able to complete the job, including the inspection, by 3 pm on the same day. We had a landscaper remove the bushes and shrubs from the work area and replant them when the work was finished . This was an additional cost that we arranged. In the other areas Interstate tamped down all the dirt when they filled in the holes and put down straw and grass seed in the areas that were grass. There was a lot of heavy equipiment all around the yard during the process but when they cleaned-up and finished you couldn't even tell they'd been there except for the straw covered patches. My only concern during the entire process was that although they had trench safety boxes, which can be used instead of trench shoring, I'm not certain that they were going use them until I mentioned it. Our dirt was pretty solidly compacted but it was a very deep hole and the trench had straight sides, not slopes, so I was concerned about a cave-in especially when using the pipe-bursting equipment. After I mentioned the safety box they immediately inserted one into each of the trenches. I was pleased with their responsiveness, completion of work and clean-up.

I found puddles in my front yard on Monday morning. Interstate arrived to provide an estimate onsite on Monday afternoon (thanks Eric) two hours after I called them, and started work the next morning. They came in at nearly half of two other estimates--one of which didn't get back to me for two days, by then Interstate was nearly done. They completed the physical replacement work in six hours (you save time not digging a trench) coordinated permits and inspections, and by Thursday you couldn't even tell they'd been there. The workers were very professional and polite. They even put my landscape fabric back in place and covered it with mulch. Our water was only off for a couple hours and passed inspection without a hitch. I would call them again, and you should too---couldn't be happier with the work they did.

Interstate was the first to respond of about 8 companies I contacted Friday night. Many didn't get back to me until Monday or Tuesday. Interstate turned out to have the best price of 5 bids for drilling and could start right away. Note: one company doing the pull method was cheaper. I preferred drilling given the price gap was only a few hundred. They were always on time and left the yard in very good shape after it was all done. The first day was most of the work. Day two was inspection and putting the grass back in. My house was only about 70 feet from the curb but the water comes into the middle of the house so they had to drill way under the foundation and come up from below.

That did a great job from estimate to completion. Quality work. Period

This whole experience was quite a shock, but I was pleased with Interstate. It didn't help that I later found out most of the cost would have been covered by insurance offered by Dominion Electric (yes, I wondered about that, and delayed looking into it). I interviewed three companies before hiring them. The first essentially didn't know what he was talking about, the second I just didn't feel comfortable about, and they were more expensive. Interstate first said they thought the underground leak was at the curb (most common) at the junction where the home and county water supply meet. That would have been about $1250 to fix. Unfortunately, the leak was closer to the house (I saw that the water was seeping farther up the trench they dug), although because the water line went under my concrete driveway and garage into the utility closet (no basement), it couldn't be located directly. So they had to replace the entire line. I chose copper, which although more expensive, I thought was better in the long run. It's amazing how they do this! They used compressed water to drill a hole from an excavation (about four feet long and 2.5 feet deep) and inserted the new copper pipe into the path made by the water/ this ended exactly in a space about 18 inches square in my utility closet (this also was excavted), then applied concrete to the hole. The only problem was that it took a couple of days for the accumulated and injected water to drain into the trench, and at first I thought they hadn't fixed the problem. They assured me that it was just accumulated water draining, and sure enough, in two days they were able to drain water from the trench. The county inspector examined the work and approved. Then Interstate came back to fill in the trench. They had cut the covering sod and set it aside. This was all during the near 100 degree temps we had last July, so the sod was in pretty bad shape by the time they laid it out again. They cleaned up the entire area and raked the sod, and amazingly within a couple of weeks you could not tell where the excavation had been. I chose this company partly on the basis of reports I had seen of their work in a couple of Springfield neighborhoods where they had replaced Orangeburg sewer pipes (now THAT is a BIG problem!)

STAY AWAY FROM THIS COMPANY!!! I called Interstate when I noticed a large amount of water was coming up through a flower bed around a tree in my front yard. The county had come out and confirmed that the problem was not theirs since the meter was running indicating a problem from the meter to the house. Interstate sent an estimator named Eric out the same day who told me I needed a new line from the meter to my house. He seemed sure of this and spent the rest of his time with us telling us how they would do this and selling me on their service. My mistake was believing him and signing a contract to do the work the next day. They came out and did install a main line. In the process the foreman of the crew noticed my sprinkler system was also connected to the main water supply to the house near the meter. They completed the work and I waited till Monday and the inspector from the county came and approved the installation. The crew came to fill in the hole and they opened the valve to the sprinkler system. Water came gushing up in the same place as the original problem!!!!!!!! It turns our that a broken sprinkler line was responsible for the original problem. I called Eric and asked why they had not correctly diagnosed the problem to begin with. He had not asked about whether there was a sprinkler system nor had they pressure tested the line they had unnecessarily replaced!!! This is not what one should expect of professional service companies. Clearly they were more interested in the $6000 I paid them than in doing the right thing for customers. When I asked about at least a partial refund Eric said he would talk to the owner. He did not get back to me so I called and essentially was told the owner would not refund a penny, that they did the job per the contract. STAY AWAY FROM THIS COMPANY!!!

I wanted to replace my 23-year-old blue polybutlylene water main before disaster struck. Interstate quickly set up an appointment for an estimate. Their price was much higher compared to what I was expecting based on other reviewsfor the same project, but it was in the middle of the range of the estimates I had received. I hired them based on their ratings and experience. They scheduled the replacement immediately. I was told by the estimator that the crew would start in the morning, but the crew did not arrive until the afternoon, so I ended up taking more time from work than was needed to wait for them. They replaced the pipe by the end of the day and the disruption to my water service was minimal. The crew finished the next day after the WSSC inspection. They did a thorough job filling in trench in the yard and patching the basement floor where they needed to dig and left everything, including the basement, very neat and clean. Overall my experience was positive, but I'm still not sure why I got a "special" price.

Great company. I shopped all available sources. This was the most competitive price and cited the most times by plumbers that didn't provide the services. They tore out two holes in the front sod in the front yard, tore out a hedge, punched a hole in the foundation and replumbed the water feed inside the house. They were quick (6 hours) and when they finished you would never have known they were here. They took the hose and washed dorn the dust, tamped dirt and replaced sow, replanted the hedge, patched the foundation hole, and plumbed 30' of interior copper without a hitch. Of the five bids I recieved, they were the cheapest and one of the only ones to bore under the ground as opposed to trench up the yard. I hope to never have this problem again but know who to use if I do have another simular problem.

They were very prompt to come out and give an estimate. I was impressed with how the estimator treated me as he explained what they would do. It is "trenchless" technology, which means they don't tear up all of your yard only some of it. They started on a Tuesday and were gone by 2pm. It was inspected on Wednesday and they came back on Thursday to fill in the holes they made. I could hardly tell anything was done. All the men working were very polite as well, always a plus. They were not the least expensive, but it was stress free for an already stressful procedure (who wants to spend over 3000 to have your yard dug up!). Interstate was great, I highly recommend. I fully trust their work and they give a 10year warranty. Depending on where they need to dig, if you have any bushes that you want to make sure are saved, I recommend digging them up yourselves to make sure there is a good root ball. While they were fairly careful with the plants (near where they had to dig near the house) they put them back in the wrong locations. I called and spoke with someone at Interstate and she said they would be happy to come back, but she would recommend that I just do it since they are not landscapers.

We had an active water leak in the front yard that was growing larger by the day. The person doing the estimate was very professional, pleasant, and knowledgeable. I asked that we attempt to fix the pipe before replacing the line. He provided a price for both options within a few hours. I gave him the go ahead after getting two other prices. The other two were in the same ball park, although his was slightly higher ($100) I was very impressed with my initial contact. They came out and did the work immediately, and it ended up we had to replace the line. They had enough people there to do the job quickly. We were without water for only a few hours and no one was inconvenienced. I was envisioning having to spend the night in a hotel. We had to wait a while for the county inspector, which added a half day to the project. They just left and I would have given them an a+ if it were an option. You can hardly tell the work was done. They saved the sod and the flowers were even replanted and still look as fresh as they did before the work had started. I am so impressed! Thank you Angie and Thank you Erik and Interstate. You will be the first ones I call if I ever have any other issues!

We noticed a leak in our front lawn and assumed it came from our irrigation system. To our surprise, we were told that we had a water break in our main water line and the pipes would have to be replaced. We received a couple of estimates which were ridiculously high and got the number for Interstate from our landscaping company. Everyone at Interstate is wonderful. From Sue at the front desk who personnaly helped us with logistics, to the workers who actually did the work. After the 1st day, our lawn was a mess because they had to dig to reach the water line. But to their credit, they fixed everything, patched the lawn and assured us that it would look back to normal. Almost 6 months later, I can attest that they were right. We were very happy with the experience and know that we got a great price based on the other estimates that we received.

Interstate was innovative and efficient in solving a problem that others had estimated to be 2 to 4x the cost and disruption. Did exactly what they said, when they said. Finished on time, under budget, and cleaned up afterwards far beyond expectations. I couldn't have been happier.