F J Hooks Plumbing Inc

Have used F J Hooks for many years on general plumbing issues for a 1934 house in Arlington. They are very dependable and their work is excellent. Easy to communicate with via both telephone and email, and prices are reasonable. Highly recommend.

Rick the plumber did good work and seems like a reasonable guy, but his team has a serious misunderstanding of good customer service. Rick had trouble finding my address and couldn't get a hold of me because whoever took my phone number when I made my appt mixed up the numbers. My mom was at my house waiting for him while I was at work, and when she called the office to find out why he had not arrived during the agreed-upon time period, she was met with shocking rudeness. The woman she spoke with insisted that my mom was in the wrong, that Rick had gone to the right address the first time and would NOT be coming back out to perform my service. She accused my mom of calling her a liar and had her in tears by the time she hung up on her. I called back and was treated with further defensiveness, even after I confirmed that the phone number they had called to contact me was not my phone number. The woman on the phone acted very inconvenienced and offended throughout the call. She denied my mom's account of their conversation, saying my mom was "exaggerating." No apologies, no sympathy for my mom's wasted time. Keep in mind that none of the mistakes here were ours. Hooks took down my phone number incorrectly and Rick went to the wrong address. Those things alone wouldn't have been a big deal! Accidents happen. It's the way they're handled that counts. If Hooks had prioritzed helping their customers over defending themselves, I would be writing a much different review. Rick did come back out to my house and fix the leak in my toilet, and according to my mom he was very apologetic. I'm sad to say that although I was pleased with his service, I can't picture myself using Hooks again, nor would I recommend them to anyone. No level of service is worth being berated and belittled the way my mom and I were. Rick is a good plumber, but there are other good plumbers in the area, with customer service people who are actually interested in serving customers.

They did a wonderful job. They are not cheap but they are wonderful and they do not do roto rootering of drain.

They did a great job! Prompt to keep appointment, very helpful in looking at problems, solved all very well! Responsive to needs!

F.J. Hooks did excellent work. I especially appreciate its willingness to accommodate some special requests of mine for materials (U.S. made parts) and scheduling. The crew arrived promptly, worked very efficiently, and cleaned well afterwards. I also appreciate that the crew was able to stabilized the shower head pipe without cutting into the back side of the wall (as was identified as a potential problem area).

It was outstanding in all respects. The technician, Rick, was very professional and knowledgeable, and courteous as well.

I recently hired F.J. Hooks to replace my 40-gallon gas water heater. They shoe-horned the new water heater into my small utility closet in such a way that its pressure safety valve was compromised and my furnace operation was adversely impacted. The installation also failed Fairfax County's required inspection, twice. They took no responsibility for any of this and showed no sense of obligation to make the situation right. Instead, they sent me two new proposals: 1) to charge me the same amount all over again to install a narrower water heater (which I researched and made them aware of) with no credit of any kind for their first installation, and/or 2) to charge me nearly the same amount again to relocate some valves and re-position the water heater. My confidence in their abilities gone, I engaged another plumber who quickly moved the valves, re-positioned the water heater, and replaced the vent piping, all for a fraction of the Hooks proposal. The new plumber's work also passed county inspection immediately. I'll never do business with F.J. Hooks again and DO NOT recommend them.

Jesus was on time, courteous, professional, knowledgeable, and performed the work I requested. This is the third time that I have called FJ Hooks for help, and they will remain my preferred vendor! Everyone from the ladies in the office to the repairmen that come out to do the work are fantastic. Thanks to all at FJ Hooks!

Great job by Jesus! He is knowledgeable and a great worker

Hooks Plumbing always does an excellent job. They are my 'go to' plumber. I am in the building industry and always recommend Hooks. Consistently professional and excellent quality service.

The team arrived on time. They did exquisitely precise work to find the leak so as to minimize the size of the hole in the ceiling wallboard. The soldering job was the best I've seen -- very clean. This was the second time I've had Hooks in the house and I would call them again if needed. The main office bills the customer, so the cost shown below is an estimate.

Had to wait 2 wks for service. Faucet replaced properly. But shower required second visit to actually fix leak. Over charged-different pricing quoted. Took long time to get a response to billing Inquiries-Then tried to tack on a late fee.

Showed up on time and did a great job. He was have for about 1 1/4 hours. I have used them many times. They always do a good job.

Fabulous! Rick is not only very nice, he's also really smart and neat as a pin!

OK-still had a prob after. They came back & fixed.

Perfect. Very timly in their response and professional job in all respects.

They did a great job. Quick and clean. They thought they would have to disassemble the sink but it wasn't necessary. They even billed us later.

They are great. They are 100% reliable. They are a good company. I have used them several times. Their price is always reasonable. I don't challenge their pricing. I would tell others to use them, don't go anywhere else. These guys are great.

The work was done in an extremely professional manner. This is the second time I have used F J Hooks Plumbing and I would strongly recommend them for all your plumbing needs. I will certainly use them for all my future plumbing requirements.

Rick was extremely professional & knowledgeable knew cause of problem & solution (checked basement wood replaced extra screw & rubber gasket on tank which had come lose/ slow leak.

The office staff was very responsive to make an appointment. The technician, Rick was on time. He was very professional and did a through job. Would definitely recommend FJ Hook.

Rick has been to our home prior and provides great service. He tells you exactly what is the issue and explains what needs to done. Never feel pressured. Friendly and courteous.

As always, the service was prompt, efficiently done. It is a pleasured to have seen a competence at a reasonable cost.

Very well. The work was done quickly and efficiently.

Plumber was able to repair, rather than replace, the hose bib, which potentially could have involved breaking into interior walls, etc. It was a relief and a demonstration that the plumber focused on solving the problem, not creating a bigger fee.