Clawes Carpets is a 3 generation business that has been providing service to Northern Virginia, Maryland and DC area for over 40 years. We guarantee all of our work up to 3 years. That means that within 3 years of purchasing our product if anything was not done correctly due to installation we come out and fix it free of charge. When we give you an installed price on carpet that includes everything! Take up and removal of pre-existing carpet, moving furniture, installation, material and 8 lb. pad.
Business highlights
47 years of trusted experience
Services we offer
Carpet cleaning, wood & laminate flooring, wood refinishing luxury vinyl tile & stone flooring, area rugs & runners.
We contacted Clawes to replace the carpet on the whole upper 2 levels and to stretch and professionally clean the basement carpet. The quote we got from Roy was very competitive and the whole experience was a very pleasant one. The installers did a phenomenal job and arrived as promised despite the 14 inches of snow we got the previous day. The furniture was put back exactly as it was before and the installation and stretching/cleaning was done very beautifully. We are totally satisfied with Clawes Carpet and would highly recommend to everyone shopping for flooring installation for their homes.
Description of Work: Whole house carpet replacement and basement carpet stretching/cleaning.
We have used Clawes Carpets before and both of our experiences have been excellent. This time they removed the old flooring and installed carpet in part of our basement and ceramic tile in another part. Both teams of installers did a first class job of removing the old flooring and did an excellent job with the installation. The removal and carpeting took only 4 hours. The tile portion of the job took an hour longer. We are extremely happy with the quality of the work. Our hats are off to Roy Clawes and all the folks that work at the company.
Description of Work: Removed composite flooring and replaced with carpet and ceramic tile
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
diane F.
01/2014
5.0
carpet installation
+ -1 more
I have some others now doing the same thing and I will call Clawes again....
Description of Work: Carpets installed by another company began to ripple ... clawes was awesome in fixing these carpets ...
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Lisa B.
01/2014
5.0
carpet installation, flooring contractor
+ 0 more
It went well both times. We are pleased with both. They were prompt and cleaned up after themselves.
Description of Work: They installed carpet the first time I used them and kitchen flooring the second time I used them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Eric W.
01/2014
5.0
carpet installation, flooring contractor
+ 0 more
We met Jeff Horchner at Clawes in October 2013 and set up the $5K contract for November. While I can't remember his first name, the owner came to the house and did the measurements. Excellent people skills and very much a professional in his field. My wife and I had to delay the installation till January and we couldn't be happier with the quality of product and the great installation crew of Edgar Velasquez (team lead) with Fredi and Jorge. The team arrived right on time at 9:30am and spent the entire day working till right after 5pm - I don't remember seeing/hearing them take a lunch break. Upon arrival, I gave Edgar the basic floor layout and offered to assist with the heavy moving if needed (we had already cleared out everything that we could from all the rooms. From there, I stayed in out of their way and let them roll. I checked in on them 2-3 times throughout the day but everything was covered and the work is exceptional. Most importantly, my wife loved the work and I suspect these floors will never feel a shoe sole/heel again. In the end, the cost was definitely expensive, but for the quality of product as we can determine right now, was fair. Could we have same some money going elsewhere? Maybe. Still, you usually do get what you pay for. In this case, while still cringing from the cost, the overall experience from beginning to end was worth the ride. Absolutely recommend Clawe's for your next carpet project.
Description of Work: Carpet installation throughout top floor of 3-floor townhouse, 2 stairways, and a closet and bedroom on first floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Kathleen E.
01/2014
5.0
carpet installation, flooring contractor
+ 0 more
Clawes was absolutely excellent all around. The customer service was awesome, and they listened to what we needed without trying to upsell (we're getting ready to sell our house and didn't want to spend any more than necessary). The work was performed by very personable professionals who were on time, very neat, and kept us informed of what what was going on. Everything was cleaned up very well - they even went into the basement to sweep up debris caused from all the nails they pounded into the floor. We did have a slight billing problem (the last payment was put through on our credit card without verifying it was the card we wanted to use, which it wasn't), but they very quickly reversed it and applied the payment according to our instructions. Our floors look beautiful, and we are very pleased with the service we received. I would not hesitate to hire Clawes again.
Description of Work: Clawes replaced all of our carpet and the flooring in our kitchen and three bathrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
John W.
12/2013
5.0
hardwood floor
+ -1 more
We visited about 7 flooring retail establishments a number of which were highly rated by Angies members. Interesting enough Clawes was the last on our list. Due to manufacturers consolidations similar product lines were carried by the bulk of these retailers. However, Clawes had a few we hadn't previously seen. Well within the first 20 minutes or so they presented us with a sample of exactly the style, finish and color we had been looking for. Shortly thereafter their sales rep met us at home to prepare the project quote. That process took over an hour or so and convered all details to ensure that the price was indeed the final amount . Let me mention that during this entire period there was no attempt to rush our decision. Within that week we received two additional quotes with Clawes about midway between the two. We were so at ease with initial contacts that we decided to go with our gut and not the lowest price. After contract execution and our deposit, their in house installation team appeared on the agreed upon date (in house employees not a subcontractor). We were both impressed by the speed and efficiency of their workforce. Obviously a group (10 men)that had worked together on a number of installations. In one day they removed the existing flooring (wood/carpet apprx 1500 sq ft) , installed the new hard wood flooring and repositioned our furniture . Nothing broken, no extras, just installed as promised. In summary, they proved to be a delight to deal with and we have recommended their services to a number of neighbors planning similar projects. We have so enjoyed our new flooring and the ease of dealing with the Clawes team that they will be our number one choice for the upstairs renovation project later next year.
Description of Work: Replaced existing rug/hardwood flooring on entire first floor except for kitchen and half bath area
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,000
Janet M.
12/2013
5.0
carpet cleaners
+ -1 more
They did a wonderful job. It feels like new carpet now! The carpet was fully dry after 24 hours. They had a tight spot to work with and there was some marring on the walls, but the actually cleaning of the carpet was done very well. The marring came off quickly and easily.
Description of Work: They cleaned my staircase which was a mess after construction.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
Yes, I recommend this pro
$100
Elizabeth M.
12/2013
5.0
carpet installation
+ -1 more
Excellent company to deal with. Very professional and I would definitely use them again.
I used Clawes Carpets in Clifton on Union Mills Road. The year prior I had them do my kitchen floor and was very pleased ( still am!). Bobbie, the owner, had come over several times and personally helped to work on my floor, and to insure that all was to my satisfaction. I decided to ask him if they did bathrooms. Again, Bobbie personally came over and went over everything with me and made recommendations. He even let me take several tiles home for as long as I wanted until I was able to make all my decisions. Bobbie also recommended which items he would be able to acquire for me at a lower cost, and which ones I would be better off purchasing myself, and then even provided me with discount coupons for my store purchases! When the big day arrived, my bathroom was demolished in less than a day; very quick! Contractors were lined up by Clawes and ALL showed up exactly on time, ALL were extremely professional, polite, and exceptional in their trade, and ALL cleaned up after themselves: very, very impressive! At times there was a bit of confusion which contractor was showing up next, or I had to call Clawes to confirm what the next step was. That is why I rated them a "B" for Responsiveness. Also, I was promised a certain date that my bathroom would be finished and it was not. I was angry and let them know it. In their defense, they apologized, begged my understanding of juggling contractor schedules, and reduced my bill. I have now lived with my new bathroom for over a year, and I still absolutely love it! I can honestly say that every time I look at it I feel it is a work of art: I feel the contractors Clawes uses were that good! I also need to add that any, and I mean any, complaint that I had, either Bobbie himself came over and fixed it, or he sent someone right away. To me, that is great customer service and is why I highly recommend Clawes Carpet in Clifton, VA. Many people have now seen my new bathroom and are amazed that a carpet and flooring place did such a great job. I wanted to post this review to tell you not to go anywhere else! Clawes Carpets is the best!
Description of Work: Completely demolished my bathroom including stripping of wallpaper and removing the old bathtub. Then installed completely new bathroom. Included in costs were: complete demo of old bathroom, complete installment of new bathroom, cost of new marble tiles around tub, new bathtub, new dura-ceramic floor, recessed light over tub and dimmer switches for lights, all electrical work, stripping of wallpaper and painting (incl inside closet), and installment of all fixtures.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Joseph K.
11/2013
5.0
carpet installation
+ -1 more
Recently we had ceiling ,wall painted in bedroom and hall area prior to carpet installation. The installation crew[supervisor and two installers] were extra careful not mark any wall while moving heavy furniture and installing new rug which came out perfect cannot even find any seam work on rug. My home was left in perfect condition. Cannot say enough about the professionalism of everyone involved. Was so pleased that project was completed just before thanksgiving. I may have been able to find someone for less but in no way could they have done as good, honest and professional job as Clawes.So happy that I found them on Angies list. From the moment that I met the salespeople ,owner son, and installers ,everyone was truthful and lived up to there commitments. Will surely use Clawes for any future rug purchases.
Description of Work: Removed old rug and backing from master bedroom hall and steps to first floor. Cleaned all areas ,moved all necessary furniture before beginning installation of new carpet. Cleaned completely and replaced furniture after installation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
ERIC B.
11/2013
5.0
flooring contractor
+ -1 more
Couldn't have gone better. The help while shopping for the right product & the right details (color, quality, size, grout, etc) was very attentive, knowledgeable, and patient with us. They allowed us to take samples home for a week+ to ensure we got the right match w/ the room. We took a pause between the selection & finalizing the order (to ensure we had everything right) and there was no pushing or suggestion of disappointment on their part. The crew that did the install was very competent, courteous, and thorough in the job, the cleanup, & ensuring we understood curing times & maintenance. They were right on time and did the job at least as promptly as had been described by the sales team. And we're so very pleased w/ the results; really transforms the look & feel of the room. [Why didn't we do this 10 yrs ago?]
Description of Work: installed new Armstrong flooring in utility/laundry room
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,991
SUSAN L.
11/2013
5.0
carpet installation
+ -1 more
Very professional, punctual and did a great job. I couldn't be more satisfies.
Description of Work: Recommend, install carpet
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Glen B.
11/2013
4.0
carpet installation
+ -1 more
I'm responsible for about $40,000. - $50,000. in flooring and granite installation purchases every year. In the past I have used primarily only one company that it is a considerable distance from my office. I decided to give Clawes Carpet a try only because they are a couple of miles from my home. Basing my experience against other companies I have used I would give them a below average grade. First they said they could have the carpet installed in two weeks. Indeed the carpet came in after two week but they could not install it for another week thus setting me behind schedule. Second, they identified an issue with the sub flooring but went ahead and installed the carpet and then after the carpet was installed told me the installation could not be done properly over the uneven flooring. Third, the project was completed in two phases and agreed to by both parties. When the second phase of the project was to be completed they had lost the carpet. A couple of weeks later they installed the second phase of the carpet but it was from a different die lot and did not match but they installed it anyway. They did agree to order a matching die lot. Another two weeks it was finally installed. Installation was fair. On the original installation padding had two inch gaps between padding sections causing the carpet to lie on concrete. Around the stair post you could see gaps of about 1/4 inch of concrete flooring. On the final installation all gaps were corrected. In the end they addressed all issues but I discovered I'll stick with their competitor and avoid delays..
Description of Work: Purchased carpet and installation in basement.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
$2,800
Petra G.
10/2013
5.0
carpet installation, hardwood floor
+ 0 more
Clawed Carpet provided excellent service. They were very helpful in our selection of carpet and flooring. They guided us through all the items we should consider when purchasing new carpet and flooring. The installation was great. I have not had any problems and love my new carpet and floors. In addition, the service was friendly, professional, and accommodating to our work schedules. I am already using them again for additional installation of hardwood flooring.
Description of Work: Install new carpet on stairs, upper hallway, master bedroom, and office. Installed hardwood floors in living room and dining room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Holli P.
10/2013
5.0
carpet installation, flooring contractor
+ 0 more
We used Clawes based on Angie's List reviews and Washingtonian Magazine review. They did an outstanding job and exceeded expectations. They used one crew to first do the carpeting. They were followed the next day by the flooring crew who installed the laminate. Both crews did thorough preparation and the installers took great pride in their work. Couldn't be more pleased with the outcome and quality. Strongly recommend these folks.
Description of Work: Removed all flooring in ~1300 square foot condo. Re-carpeted bedrooms and closets. Installed laminate flooring in foyer and living room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,600
Vincent D.
10/2013
5.0
carpet installation
+ -1 more
Helpful and competent sales people. Timely follow-through. Prompt arrival. Professional service. Knowledgeable installers. Completed on schedule. Cleaned up afterword.
Description of Work: Installed carpet in 2 Br condo.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,700
David H.
10/2013
5.0
carpet installation
+ -1 more
Very friendly phone contact to arrange estimate. Representative showed up on time and was very professional. My wife and I decided not to proceed because it was a bit out of our price range. Given all of the positive ratings here on Angie's List, IU am confident they would have done a good job. It was just a little higher than we wanted to pay at this time.
Description of Work: Provided estimate for carpet repair.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$375
Karen L.
10/2013
5.0
carpet installation
+ -1 more
I used the Vienna Claws location. Salesmen were responsive to my questions. Loaned me good size carpet samples to take home to view in different types of light in my townhouse. Installation took place on the day I requested. Installers arrived on time and worked diligently until the job was completed about 9 1/2 hours later. I am very pleased with the work that was performed and the quality of the carpet that I purchased. I would definitely use Claws again if I ever need carpet replaced.
Description of Work: Installed new carpet on 2 floors of my townhouse
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Alejandro S.
10/2013
2.0
carpet installation
+ -1 more
This provider was among our candidates to install our carpet. He was about to get the job due to their Angies list reputation in spite of them not been the best deal and in spite of a mediocre personal experience with them so far (see below) since the price difference with other providers was not that large compared to their extensive Angies list reputation. We wanted to buy the carpet with 12 month financing as they had told us they offered with GE capital. However, we never expected what I would find at the store during a weekend when I went to try to close the deal. One of the three employees at the store told me first out the minute after my arrival that they did not do financing on weekends so he asked me to fill in the form which would be processed on the following Monday. I was already disconcerted since I had bought furniture and an oven with GE capital financing elsewhere before and they instantly take the application and approve it on weekends. He then went further and asked me to write a full credit card number on the application. Another red flag. You NEVER write a credit card number on any piece of paper and why is a credit card needed when applying for credit to another financing source. This had never happened to me before. Before filling the form, I dared to ask why it was not possible to do this on weekends since I always did it this way in at least three other occasions. The employee rudely responded "because the person who does this does not work on the weekends, do you understand..(implying you moron)". There were three people in the carpet store and none of them was capable of helping with a simple financing form. After hearing that response and witnessing this sad spectacle I said, that is it. I will not accept that not only they are providing an awful service to me but they even ask me to write a credit card number which is not only unnecessary but a security risk for my account. I simply said that I would not accept to be treated like this and left. One of them desperately asked if the owner could call me and I simply went out the door without responding back. Needless to say I completed the purchase with another provider and my GE application took 5 minutes to approve. With respect to the rest of the process with this provider, which included basically the visit of the owner who took the measurements, he was OK but the response time and answers to my questions were really not up to standards and required me to call repeated times to get satisfactory answers rather than them following up on their own without me having to call. The bottom line with this provider on the basis of the service they provided to me is that I will not use them again and I do not recommend them.
Description of Work: Carpet sale and Installation services
Rating Category
Rating out of 5
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
$5,500
Peter D.
10/2013
5.0
carpet installation
+ -1 more
It went well. The estimator showed up on time and so did the workers. The work was done profesionally and faster than I thought it would take. The carpet looks as well as it did before the damage.
Description of Work: Repaired damaged padding under carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$212
Paula and Ronald G.
10/2013
5.0
flooring contractor
+ -1 more
My wife and I wanted to replace our old vinyl flooring in the kitchen for two reasons: 1) Our dishwasher leaked and the water went under the floor causing it to warp; 2) It was old and worn, and we wanted to update our kitchen. We went to a number of carpet/flooring stores and brought home many samples before finally deciding on one. After doing research on Angie's List, we determined that we wanted Clawes Carpets to do the installation. Unfortunately, Clawes did not carry the Shaw flooring that we wanted. We worked with Roy in the Fairfax store, and he was extremely accommodating. He ordered a sample of the floor we had chosen, and he brought it with him when he did the estimate on February 20th. He is a pleasure to work with, and upon completing the estimate that day he assured my wife that he could order the flooring we wanted directly from Shaw. So she signed a contract, which included a deposit. At the time of the estimate, my wife showed him the water damage that was done both to our vinyl floor and the subflooring underneath. He sent a carpenter to the house on February 25th, and he pulled up the damaged flooring and replaced it with plywood flooring. Unfortunately, the carpenter ran into some plumbing problems when he removed our old dishwasher (through no fault of his own), and he had to call a plumber to fix those problems. He finished his work on February 27th, and he did a good job. My wife wanted Roy to inspect the flooring repairs, and it took several days to get in touch with him. He was very apologetic and worked h****** March 14th (pulling up extra flooring) to ensure that the damage had been taken care of. We had scheduled the installation for March 19th, and the installers were right on time. They worked hard in putting down both the subflooring and the vinyl sheet flooring in the kitchen. When they were finished you could not find the seam. The crew did a good job of cleaning up, and they explained when we could put the furniture back, as well as how to care for our new floor. They even put tape on both sides of the seam so that we would not step on it. We are extremely happy with our new kitchen floor and would highly recommend Clawes to anyone. They are a family owned business, and customer satisfaction is very important to them.
Description of Work: Clawes Carpets pulled up our old sheet vinyl flooring in the kitchen and replaced it with Shaw vinyl flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,646
Simon F.
09/2013
1.0
carpet installation
+ -1 more
I scheduled an in-home estimate days in advance for today 9/5/13 at 1:30pm. At 12:30pm today, I received a call from the salesman advising that he just arrived at another job and would be running late. This was fine by me. The salesman advised he did not know how late he would be so he advised he would call me when he leaves the other job. I advised him the condo was vacant so he would need to call in advance if he could not give me a new set time. Needless to say, the salesman never called ahead as he advised. He arrived at the vacant condo 1 hour and 15 late. He then called to ask if I had left??? I told him it was vacant and he was going to call ahead... His response, "Im sorry we just have alot going on right now." My response, "It doesnt sound like you have the time or resources to provide quality customer service and I am no longer interested in sharing my business with you!"
Description of Work: This provider was scheduled to do an in-home estimate, however it was not done.
It went very well and the floor looks great. In the selection process we went to the store (Colonade Shopping Center) and looked over various styles and samples. We brought home the handscraped sample and confirmed it was a look we thought we would be happy with. This was our first experience putting in handscraped flooring and so we were hopeful that it would look good after seeing an entire room done. The three man crew Clawes sent for the installation were very professional, efficient, tidy in their work habits, and easy to work with. They removed the carpet and installed the flooring in about four hours and they did all the work including removing the furniture and replacing the furniture when they were done. When they left they had done such a good job of cleanup you would have never known they were there other than seeing the end result of their handiwork. We are considering having them complete the rest of the first floor in the same hardwood after we have some work done in the kitchen in the near future.
Description of Work: Clawes Carpet (the Clifton branch store - not Braddock Rd) removed carpeting from our Family room and installed hardwood flooring (approximately 320 sq feet). We selected Handscraped Hickory hardwood flooring to replace a carpet that was twenty years old and had seen better days after being used by our family of six.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Michael H.
09/2013
5.0
carpet installation
+ -1 more
When we visited the showroom in Fairfax, Roy was very attentive and consultative in helping us select the right flooring. The only drawback was that their crew was booked for almost two months, but that was not a problem for us. On the scheduled day that the floor was to be installed, the crew arrived promptly at 8:20am (they said between 8 - 9am). The crew supervisor greeted us professionally, introduced the rest of his crew, and immediately assessed the work area. After taking about 15 minutes to set up, they immediately went to work. Word to the wise, if you are having existing tile pulled up, be sure to cover ALL counters and cabinets (for dust and debris). The crew covered the openings to keep the dust from going into other rooms, but MY oversight meant that we had to clean the dust off of our counters and appliances the following day. I did not hold the crew responsible for that. The were done at approximately 4pm and did a great job of cleaning up and moving the heavy furniture back into place. It was advised that we do not walk on the floor until the following morning in order to allow the adhesive and grout to dry. The floor looks great and the subflooring makes it feel like a more "solid" floor to walk on. Overall, fantastic job and I would highly recommend Clawes Carpet for any flooring needs.
Description of Work: Replaced the ceramic tile on our kitchen floor with Armstrong tile flooring.
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Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Carpet Cleaning,
General Remodeling,
Plumbing,
Kitchen and Bath Remodeling,
Electrical,
Upholstery Cleaning,
Marble and Granite,
Lighting
FAQ
Clawes Carpets Inc is currently rated 4.9 overall out of 5.
Sunday: 12:00 PM - 4:00 PM
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 6:00 PM
Clawes Carpets Inc accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa