Circle Glass

ordered a powder room mirror with a curved top which the shop claimed they have the tools to make. what arrived and got installed was a very poorly cut mirror with a wavy top curve and unequal side measurements. i took pictures and emailed the shop and asked for a replacement mirror but their response was to bring the already installed mirror to the shop for them to inspect it and decide with a mocking smiling emoji at the end of the email....avoid these scammers if you can

No complaints! I visited Circle Glass's showroom to see first-hand what my options were for our new shower door. The staff was courteous and informative. After the shower tiling was completed, I re-contacted Circle Glass for them to send a tech to measure for the new door. We discussed options on site and came up with a doable plan. Our new door was installed approximately two weeks later. Everything went smoothly with two expert installers. Very pleased with the finished product!

Great — these guys were very responsive and helpful.

I would not work with Circle Glass and Mirror again, nor would I recommend working with this company to my friends or family. A comedy of errors and poor workmanship added weeks of time to my bathroom remodel. My request was to order and install a single pane of fixed .5 inch glass. After the First install, I was left with the sloppiest looking shower one could imagine. (Pics included) Gobs of silicone were spread haphazardly on my tile and on the glass hardware, and the finished glass edge was not plumb. I voiced my displeasure with Brad, the owner, who came to inspect days later. He agreed that the install was poor, but in the same breath insulted me by saying “well the guys (installers) probably just sped through your project since it was a small job.” Buyer beware that there is some unknown project cost threshold that you must surpass for Circle Glass and its owner Brad to treat you as a valued customer. My small job didn’t meet that threshold, unfortunately. They sent out a new installer to reinstall the glass. The install was done better this time, the finished edge was plumb, but now the wall edge was pulled ~3/16ths of an inch away from the wall and heaps of silicone were applied to fill the massive gap. Sadly, again the project looked awful. The issue was that the piece of glass was measured or ordered incorrectly, and Circle Glass was trying to pass it off as if it fit in the space. It did not. Again, another week goes by… Brad comes back to remeasure. A new piece of glass is ordered and installed few weeks after that. Not so much as a “sorry for the inconvenience” from Brad, guess you need to have a bigger job for that sort of treatment. Low quality service from low quality company. Office staff was very nice to work with. They made the agony of working with this group bearable.

They are not done yet is what I can say. They visited the house five times. The first time they brought the brong size glass, the second time they brought only the glass for one window, then the third time when they completed the window, but he broke the window lock and that's what they left me since December with the hole on my window frame in this kind of freezing weather. I called them numerous times and they debited my credit card for the whole job as if the job is complete.

It was good and the price is reasonable.

Dealt with Brad, John and Roberto. Two visits by Roberto: one to measure and one to install. It was a pleasure to watch an expert at work. I thoroughly recommend Circle Glass. Note: beware of folks telling you whole sash has to be replaced without visiting!

It went well, they came to measure and ordered the glass and came back in a few days and replaced the broken glass.

They resealed and caulked a large picture window that they had installed one and a half years ago. This was done under the warranty

Excellent experience. Quick and efficient estimate, fast turnaround and installation timeline. Easy payment process. Our new windows match the visual appearance of the old single pane of glass windows, but we have noticed a significant improvement in comfort and no longer get condensation or ice on the inside during colder nights. Highly recommend and would hire again.

After measurement team visited, Brad provided estimates based on four options for the door. The door and mirrors were installed three weeks later. Overall, we were very satisfied with this work. Brad , John and the measurement and installation teams were very knowledgeable and professional.

Scheduling was easy, measurers were punctual and efficient, installer was competent and friendly. I was kept aware of the steps, the schedule and the cost throughout the process.

My experience was stellar from start to finish. The person I initially talked to by phone gave me a ballpark estimate based on the size of the window (another company I'd used before to replace the same window refused to do that). The price was way lower than the bids from the other two companies I called. The guys came out exactly when they said they would; installed the window with great attention to detail; and were both professional and personable. I highly recommend them!

They're the best mirror and glass company out of all Virginia.

The window replacement was smooth. The door glass was measured incorrectly and had to be reordered. This extended the overall elapsed time from my first call to the final installation to 9 weeks. I had no problem with the work done or the people I dealt with, but I think the timeframe was too long. After the mishap with the measurements, there was no expression of concern and no attempt to speed up the timeframe for the reorder.

Great - came out to the house to provide a quote; installed the glass on schedule.

The entire experience went smoothly and quickly. Jake and his team members were helpful, knowledgeable, prompt, responsive, friendly, and professional. Two team members came to the house to measure the table (I could not fit the table into my vehicle to bring it to the store; if I could have, that would have made this less expensive) because the two halves of the table were slightly different and we wanted to be certain the tops would be cut correctly. To save money, I went to Circle Glass to pick up the two pieces of glass. We are thrilled with the end product and and would definitely use Circle Glass again!

The staff was highly responsive and prompt in providing me a quote and explaining the various types of edges available on the glass top. The quotes were the most competitive I received and I'm glad I used Circle Glass. The product was perfect, delivery was exactly as scheduled and delivery staff were exceptional. I would highly recommend this company!

Best local rate I could find on a glass shower door. Couldn't get a measurement lined up as fast as some other companies, but install was prompt and on schedule.

The quality of the work was good. The frame was in good condition when the replacement of the mirror was complete. However, they were over a week late in finishing the project. When we called to check on why our mirror was not ready for pick up, they were short and almost curt. No apology or explanation was given for the extra time needed. Since we were under a deadline as our house was being listed for sale, the lateness caused by Circle Glass was an extra level of stress. In summary the work was good, the mirror looked great. If you can work around the issues we encountered, Circle Glass is a solid choice.

These guys really stand behind the quality of their work and customer satisfaction.

It went very well. They were very professional, good installation. They even gave us a bottle of glass cleaner. A-one repair! When we looked on the list for a repair service, they had an A grade with many feedback's, that's why we went with them. You were right, it was a very good company and we were very satisfied. I think the price was fair. They were very meticulous, when they came into the house they put booties over their shoes. They were very polite, friendly, and they seemed very professional. IT was a nice experience, I would use them again. They told us exactly when they would come out and it dovetailed with our schedule and they were here right when they said they would be. They were very professional. We always use Angie's List when we are looking for a service provider. Keep up the good work.

Very well. They matched the replacement window exactly.

Great work/great price/very professional. Project seemed to been forgotten, but once called, the repair took place that day.

They did an outstanding job. Perfect. Very reasonable price.