B & B Air Conditioning & Heating

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Description of Work: I used B & B Air Conditioning & Heating to inspect our system and change filters.

Description of Work: They installed a new system.

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Description of Work: Air duct cleaning - very thorough and professional. I was unfortunately running late due to traffic, and the staff were accommodating in ensuring that they could still perform the service once I arrived.

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Description of Work: They cleaned and repaired our furnace.

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Description of Work: annual service contract for 10 years, discontinued due to cost and that they always tried to sell us additional services.

Description of Work: I had signed a service contract with B&B, upon moving into my house, because they were the company that had installed and serviced the HVAC system for the previous owner (i.e., the seller). What a huge mistake. My first visit, under my one-year service contract, included having an apprentice forget to re-install the circuit breaker properly (he was tasked with washing the AC unit and clearing debris), which required a second visit by another technician. Additionally, in that same initial visit, I dealt with "Isaac", who sold me on a furnace drain cleaning (using compressed air). Well, I paid for the work, and he "completed" the work ... only the work that he did caused a flood in my utility room, which caused water to leak under the wall, and cause a hardwood floor to buckle. Now, as if that was to be the worst of it all, when the second technician responded to the follow-up service call, he performed the same drain cleaning, and I WAS CHARGED A SECOND TIME, even though the second technician was fixing the mess made by Isaac at the first visit (incidentally, the second technician also corrected the electrical gaffe made by the apprentice, which was actually the reason for the follow-up call in the first place). The straw that broke the camel's back (i.e., my back) was when our furnace died on January 3rd. A B&B technician responded to the urgent call -- since it was way below freezing that day, and we had NO heat in the house -- and was able to make some repairs to get the furnace working. To be fair, I knew the furnace was old, and it needed to be replaced sooner, as opposed to later. However, the technician was going to install a new thermostat to get my old furnace working (as a temporary solution), so that we could make an informed decision on replacing our system. Well, when the technician called in to the office to get the approval for the ticket and write up the final work order, he was vetoed, and I was charged $220 for a off-branded (bearing the B&B logo) digital thermostat that used for 1 week and had no use for after that (i.e., my new HVAC system came with it's own, much more advanced unit). I also did not have B&B perform the work on my new system because I was told by the manager that he did not want to discuss replacing the AC unit ("we'll take care of the furnace now, and we won't worry about the AC until the spring"), even though everyone I talked to said that you needed to replace them both at the same time, because you could not run an 19-year old AC unit with a brand new furnace without causing severe problems with the new furnace. To boot, B&B was BY-FAR the MOST expensive price quote that we got for the replacement system. I was told that that was due to the cost of business, insurance for their fleet of vans/technicians, overhead, etc., and that I needed to compare a large company like B&B to other comparable companies. Well, having gotten quotes from Sears, Home Depot, Lowe's, and about three other HVAC companies, I can tell you that B&B came in last, price-wise, by a wide margin. Needless to say, when I was contacted about renewing my service contract this past spring, I asked to be removed from their client list because I would not be continuing my relationship with B&B.

Description of Work: We have used this company for years. They are always punctual and usually professional. We did have an issue with our last service, and they did send a service tech out the next day to fix it, but he was very rude and we ended up in an argument! That said, that single incident doesn't wipe out all of the good visits we've had, and we will use them again. |

Description of Work: The company was available on short notice, on a weekend, and their costs were within our expectations. The technician communicated well at all points, gave us choices, and let us know what he was going to do, how long it would take, and what it would cost.

Description of Work: Overall, we have been very pleased with B&B as annual service contract holders for ten years. They did attempt to drop us at one point when we used another service for a new AC compressor and coils (it was provided at very low cost and with free installation as a personal favor by a contractor for my business), but we convinced them to keep us by explaining the situation. This past year, B&B replaced our worn out and broken furnace, and they did a quality job at a reasonable cost (we did compare). Occasionally, their parts/equipment charges are entirely unreasonable (like $200 for a $35 thermostat on one occasion), BUT service calls and labor are included with the very reasonable service contract, and, most importantly, a tech comes within an hour (usually minutes) of an emergency call on days, nights, or weekends. This is very important to us. When heat is out on a cold day or cooling on a hot one, prompt service is essential. The techs are friendly, knowledgable, and eager to ease. There may well be less expensive providers (though B&B will negotiate), but this company has been entirely fair and 100% reliable in our experience. We recommend B&B highly!

Description of Work: I recently contacted B&B, with whom I had established a yearly maintenance and service contract, to assess and repair my small humidifier unit. It took visits from three technicians for us to figure out thatthis simple, standard unit needed only a new fan and motor. The first tech almost had us replacing the pump-WE had to tell him it's NOT the pump that needs repair! By the end of the third service call, we were told the entire unit needed replacement and this was not covered by our expensive service contract -250$- however, and would cost $1200. They told us we were good customers and therefore we would get a discount, reducing bill to $950. However, a quick search of the Internet found the entire unit available on amazon.com for 220$. I did some more research and learned that ONLY the fan and motor were the problem, and that this was a very common repair. Fan and motor alone would have cost 75$. We contacted B&B for explanation and possible reassessment of the cost of this repair. B&B would hear none of it, they would not adjust the repair estimate nor reassess the situation. We ended our contract with them and asked for return of our service contract money. We got a local HVAC guy to come out and do the wiring for the new unit we got at amazon, cost 70$, and took the guy 5 min to install. We happily paid the bill. A B&B contract is a big mistake and this business will rip you off quickly, if you're not watching closely. If you want to pay 5x's the cost of repair, you want to deal with incompetent technicians, guessing at the problem, and then endure delays and lots of run arounds, then go with B&B! Small, local contractors are the way to go. These large, money-hungry companies are to be avoided.

Description of Work: Seasonal check of furnace

Description of Work: B&B gives good service but their prices for equipment are high. I had an annual service contract with B&B for many years. I did not buy my replacement air conditioning units from them in the 1990s because their prices were high. When I needed a new air handler and heat pump in April 2009, they quoted me about $9,000. I got three other bids all around $6,000 to $6,500. I went with another company for this equipment and for my annual service contract.