Apple Appliance Repair - Fairfax

They are a small company but are very responsive. They have provided me with service on the same day for my refrigerator as well as my dryer. I would use them again in the future.

Technician Amir did an excellent job repairing one refrigerator and cleaning the coil of another. He came when he said he would, and though the repair job took longer than expected, he was good to his word in following up with the 2nd part of my job at a later date in the near future. He was particularly careful when it came to not damaging the copper lines that feed my icemakers, which were of particular concern to me as a result of a bad experience with another provider, in the past. I will definitely call these guys again, if/when the need arises. I don't think they were particularly cheap, but I'm a believer in 'you get what you pay' for, and its first cousin, 'it only costs a little more to go second class.'

We had a problem with our washing machine and were recommended to Apple to get an estimate. They showed up on time and were honest with us in saying we were probably better off buying a new one than wasting money with them to get it fixed. Since they were alotted a certain amount of time for our call and the washer did not take too long, he checked out our other appliances and explained how to clean them to increase the longevity. We appreciated their honesty.

They stated they would have to replace a part. They replaced the part and the dryer was still loud. I notified them and they came back out. The dryer was still broken. I called them again and it was past the 30 day warranty period. They told me they would have to charge me again to come back out to look at it.

Prompt, professional and courteous. Did an excellent job.

I was happy with their work. Their prices are reasonable and they are very responsive and reliable.

The overall experience was very good, and I probably would use them again in the future.

When they arrived, they were knowledgeable, smart, and very qualified.

I contacted this company, and they picked up upon the call (no voicemails, etc!), I needed someone immediately so I'm grateful they picked up upon the call, as I had to leave messages in my scurry to find someone.They showed up promptly, identified the issue within 10 minutes and fixed it quickly and efficiently.I'm truly impressed by the professionalism from start to finish and their promptness.They made the whole thing a true pleasure.Thank you!!

I gave an initial grade of F, but have since updated my grade to a C. The text below starts with my initial response, followed by updated comments. The company was at first responsive to our inquiry, and we set up a time for work to be performed the following day, with someone arriving between 8 and 10. Nobody arrived, and there was no phone call indicating someone was running late. I tried to contact the company around 10:30, but was unable to reach anyone. I received no replies by 11, and consequently cancelled the appointment. No work was performed, so I can not comment on their price or workmanship. My updated comments follow: Following the above experience, I was contacted by the company, which said they had an issue due to blackberry outage. As a result, I was willing to give a second chance, since they said a technician could come by within a very short time frame. The technician did arrive at a reasonable amount of time - only slightly late, which wasn't much of a concern, and he did call to indicate his location. The reason for not improving the grade beyond a C is mainly because the technician was unable to give an exact estimate for the repairs. He indicated he did not have a part - which happens sometimes, I suppose, although that is a disappointment when many places carry sufficient parts with them (or claim to - i'm now skeptical of most claims). But the larger issue was that he also didn't know how much it would cost, so he gave a very general range. Most companies I spoke to provide an exact cost - and if they don't know, they will find out, and as a last resort, they will commit to something like "I'll charge you X, but if the part comes in less then I will reduce the price by that amount". The technician left his estimate very vague and wanted a response to whether or not we wanted work performed. Finally, my last complaint is that the company contacted me in a follow up email to ask me to revise my grade on Angie's list, since the no-show was due to a blackberry outage. They have a fair chance to defend criticisms on Angie's list, and an honest reviewer would have updated the grade on their own. A summary of my key issues for giving a grade of C is as follows: 1) People have to take off time from work and other commitments to wait for technicians, so a company that has a single point of failure the leads to a no-show is not very reliable (even if the cause of that failure is beyond their control). 2) The company should provide the exact cost for work to be performed rather than a general estimate, when it comes to something as basic as refrigerator repair. 3) When the company knows the make/model of the item for repair, and have a general sense of what the problem is, they should either carry parts they suspect will be required or at least be ready to procure them in a very timely manner. Update to my update: The work that the technician performed on our refrigerator to find the problem also created an additional problem - the ice maker has been disabled. This was not evident until some hours after he left. In addition, some parts were found laying in the main cabinet - the unit was not re-assembled correctly. I would lower my grade to a D, but at this point, I don't care any more to review this company. I think the company gave very fast responses that said what a customer wants to hear, not what reflects the actual situation.

My older model gas range's dial timer wouldn't shut off. It was going since I came home from work and I couldn't get anything to work to stop the buzzing. I called my apartment maintenance and there was no response, so I hopped on Angie's List and searched for 24 hour service and voila! Neil answered the phone and was able to direct me to unplug (duh!) the stove and it was blissfully quiet! If my apartment maintenance doesn't come tomorrow to fix during business hours I will certainly call Neil back for a service call! Thanks Neil, you Rock! Roxanne Alexandria, VA

The parts had to be ordered so the repair time was longer than anticipated. A second service call was necessary for the latch problem. For both calls the technicians were knowledgeable and efficiently effected the repairs. My credit card was not charged until I acknowledged that the repairs were complete and effective. I will use this company again.

After phone tag and no understanding between the office and their service techs as to what is on a schedule and/or how to schedule folks or get back with a message confirming even a 4 hour window, I gave up on trying to use them. I was to receive a call as to whether they could arrive on Sunday or Monday on Saturday. They never called on Saturday so I was away from the house on Sunday as I was not told they would be stopping by. Because it worked in their service tech's schedule, I was called on Sunday because they were "in the area" and was told they had an appointment with me. I told him I was not available and I would call the main office later to reschedule. Another tech called again on Monday with the same story. Uhgh.

Great job. The renters were very happy that someoine came so quickly and fixed the problem immediately.

Great work, came right away...very pleased!

Called Apple Friday at 5:15 pm to report fridge and freezer failure. Tech came out within 90 minutes and diagnosed motherboard failure due to power surge. Unable to secure part Friday night, but promised to check wi suppliers Saturday morning. Tech called Saturday morning, saying located part at supplier in rural MD and he would drive an hour each way to pick it up. Tech scheduled and fulfilled SUNDAY appointed, with part, and fixed fridge. Amazing!

Called around 1030 and a technician arrived at 1145 the same day. He was professional, polite, and competent. Glad to find out the problem was a simple one to fix even though it was beyond the scope of this company.

Refrigerator had quit on Saturday. Called them Sunday and they did come out. Technician identified the problem as a failed heating coil around the evaporator (part of the defrost system). Had to order the part and did not get back until Wednesday. Took two of them nearly two hours to complete the replacement. Watching them, they appeared to be the two stooges repair company. It "seemed" to be working for a couple of days (but not very well), then there was significant water leakage in the freezer. Called GE back and they came out on Monday. Their tech (who knew what he was doing) diagnosed the real problem right away. He said the part Apple had replaced "never" fails, he had the right parts kit at his home but couldn't get back until Wednesday. He came Wednesday and completed the correct repair in about two hours. He said it was usually a two-man job but he could do it alone and it would save me money. Been working fine since the GE tech repaired it right.

All in all, we were pretty satisfied. They were here probably for a couple of hours. They were prompt and cleaned up after themselves. They seem to have repaired it properly because the refrigerator is still cooling. I did not feel like I was overcharged. I have not had a lot of experience with refrigerator repairs, but the price seemed reasonable to me. I would probably use them again in the future.

I called Apple because of the great scores on Angie's list. My garbage disposal was not working. The technician arrived, listen to my disposal and said it was broken. I asked if he wanted to check out the grinder and see if it was stuck. He said that he knew it was broken by the sound it made. I asked if he can replace it. He said that he did not have a replacement (the last time I replaced the disposal in 2004, the company had a replacement available, immediately). Ok. I asked how much it would cost to replace. He said in the $300's. I said this was too much. He said he could do 1/4 HP exchange for the $200's. I said I wanted to replace the disposal with a similar 1/2 HP. I asked him how much it would cost for installation, after showing him that I can get a 1/2 HP disposal at Home Depot for $100. He said that he didn't know. We negotiated a price for $289. I used a $30 coupon to get the price to $259. He was very accommadating about the time to replace the disposal and met me after 5pm with a Whirpool 1/2 HP disposal. He found a broken pipe while replacing the unit and fixed it. My diswasher would not drain afterwards. I called a plumber who said that the dishwasher motor is likely broken. The dishwasher is 10 years old, so I bought a new one. Today, my new, very expensive, dishwasher was installed. This new dishwasher did not drain. The installer found that there was a piece of plastic that was not removed to allow drainage of water through the disposal. UGH!!!!

Owner completed repair in timely fashion. Would definitely use Apple again.

The problem - broken gas oven: We joined Angie's List after a "nationally known repair company" was a no show to fix our gas oven. The oven had not been working for some time since the "nationally known repair company" could not come out for two weeks! We waited the entire morning for the no show/no call company and then decided it was time to join Angie's List. The solution - Apple Appliance: Within minutes of joining we selected and called Apple Appliance, and could not be happier with that decision. We were amazed to have an Apple Appliance repairman at our home within two hours of calling them! I would call that lighting fast service. Our repairman was courteous, professional, had the needed part on the truck! The oven was repaired within three hours of our initial call to them! He then also helped us level our stove and made sure we received our discount. We are so happy to have discovered Apple Appliance and will absolutely call them again in the future and are delighted to recommend them with confidence.

The showed up on time, had the necessary parts, quickly made the repairs.

The Apple Appliance Repair representative came 3 hours after I phoned them to make an appointment. I was impressed with the promptness, professionalism, and knowledge of the rep. After examining the washer, he quickly (and correctly) diagnosed the problem. A part needed to be ordered and he did a great job managing my expectations by letting me know it could take up to 7 business days to get the part. Fortunately, he called 3 business days later and came to the house and installed the part. I highly recommend Apple Appliance Repair for any repairs and I will be using them again if we have any appliance problems.

Only one word for Apple Appliance Repair in Fairfax..."Perfect". No one likes to deal with appliance repair, but apparently this company has it down to a science. Wished more company's would follow in their footsteps. I would give Apple a 5 star rating.