Apple Appliance Repair - Fairfax

Double Wall Oven failed during self-clean function. Called Apple. Tech arrived within two days. Could not diagnose. Needed second person to assist in removal of unit from wall. Several days later two techs arrived and proceeded to trouble shoot. Determined Thermal fuse failed. Tech obtained fuse assembly from local supplier. Returned several days later and found fuse connector to junction box was wrong style. I ordered replacement fuse assembly from internet supplier. Part arrived and tech returned to install. Oven now works. First visit occurred on Jan 16. Oven operational on Feb 6. Sometimes you need patience. I would use this company again should circumstances warrant.

They came to fix my oven the day I called and returned later that day to install the needed part. While there, I also had two refrigerators cleaned and serviced. Since it was a few days before Christmas, I was quite pleased to have it taken care of on the same day. I plan to have them come back to service other appliances in the near future.

Both of the refrigerators in our house stopped working within a week of each other. The newer one was under warranty, but we needed someone to quickly look at our older one (since we knew the warranty repair would take time). We called Apple the afternoon of New Year's Day and they were able to send someone out later that same day. Quickly diagnosed the problem, but wasn't able to repair it then because the freezer needed to completely defrost. Came the next day and finished up the work. Came both times when he said he would, and worked quickly to get the refrigerator back in working order.

Very professional, quick (same day) response and took time to fully explain what was broken on my appliance.

We noticed a leak coming from the washing machine around 7:00pm on a Monday. After realizing the leak was beyond our ability to repair, we called Apple Appliance Repair at around 8:00pm. They were able to schedule a service call for the following evening between 5-6pm, which was very convenient. During the call we were informed that there was a $60 service call fee that would be applied forward to any repairs made. We received a call the following afternoon at approximately 4:30pm to confirm the appointment. Two technicians arrived at approximately 5:30pm. Both technicians were very polite and professional. Within a minute of seeing the washing machine (no exaggeration), they had pulled the machine from the wall, tilted it back, and found a leaking drain pump. The technicians said they had the part in their truck and the repair would cost $189 including parts and labor. (The total of $195 listed above includes $6 in tax.) After agreeing to the repair, they retrieved the part and completed the repair in less than 15 minutes. They were in my home no more than 20 minutes. Since the technicians left, we've done a load of laundry with no leaks. I've never had this repair done before and I didn't solicit multiple quotes, but I did some research on the internet after they left. Based on what others have paid for a similar repair, I feel like I got a competitive price. While my internet research says that the repair can be done much cheaper if you do it yourself, I also feel like I got a good value for my money because of the professionalism of the technicians and the accuracy and quickness of the diagnosis and repair. I'm doubly appreciative of Apple's ability and willingness to do service calls in the evening or over the weekend. I'm definitely willing to pay a premium for a company that's willing and able to give you short windows for your appointment and that will work around our schedule.

We contacted this company to repair a gas oven and they were able to send a technician out the property within one day. The technician was prompt, knowledgeable, and very friendly. The technician immediately pin-pointed the problem and had the replacement part readily available to install. Quick, painless and very affordable. I would highly recommend this company!

Excellent. Appreciated the quick response.

My dryer's heating element went bad and I called Apple Appliance Repair to come fix my dryer. They were very professional on the phone and they came out that same day about 2 hours after I called them to evaluate the problem. The heating element did need to be replaced. One quick phone call and the part was ordered and scheduled to be delivered and installed the next morning. They showed up the next morning at the time they said they would, and the part was installed. They were even so kind as to vacuum out all the lint that had built up in the bottom of the dryer! I am very pleased with the service I received and will definitely use them again in the future.

herI called for a washing machine repair on Saturday, and they were able to come out on Sunday morning, which was great. My washer was not working at all when I called, and had been failing to drain completely for a while. The serviceman arrived on time, and was very friendly. He took a look at my washer, but it seemed to be running fine. I asked him to check the pump and he did. He even pulled it out and showed it to me to prove it looked ok. After I paid $50 for the service call and he had left, I tried to run another load of laundry. My machine filled with water and agitated without issue, but when it can time to drain the water, it just stopped working. I could not even get the door to unlock, so that I could get my stuff out. So, my wife and I went out and bought a new washer. When we got home, I tried again to unlock our old washer and was able to get the door open. Because it was going to have to be hauled out of our house, I decided to bail out all the water from the old washer, and then decided to open up the back of the washer to use the hoses to completely drain it. When I opened up the back of the old washer, I immediately noticed that the serviceman had not reconnected the power cable to the washer pump. After reconnecting the power cable, the washer was able to drain as it should. I called Apple Appliance Repair, told my story to them, and was told that they would come out again to check the washer without charging me again if I wanted them to. That was nice of them, but since we had already bought a replacement washer, I did not take them up on their offer. I think they should have been more careful when checking my washer. If they had tested it after putting it back together, they would have discovered their error, and I would have been a satisfied customer.

After clearing up a miscommunication related to scheduling the tech arrived. Work performed and professionalism was excellent. Tech made me aware of the actions he was taking to complete the job. Made sure I knew i could contact him if any problems surfaced as a result of the repair.

My dryer stopped putting out heat on Thursday. I found Apple on Angie's List and called Thursday evening. The man on the phone (Emir, I believe) was slightly difficult to understand, but otherwise great. He gave me an appointment the following day, Friday, between 10am and 1pm and said he'd call 30 minutes before coming. At a little before noon, he called to say he would be here in 40 minutes. About 40 minutes later, he arrived. He looked at the dryer, guesstimated its age at about 12 or 13 years -- correct. He very quickly assessed the problem and recommended repair rather than replacement because he feels appliances are not as high quality as they used to be. I'm not sure about that, but I like the dryer and had wet clothes waiting, so I went for the repair at $229. He worked quickly and fairly quietly next to my home office, asking nothing of me other than supplying paper towels and a trashcan. He also said it is very important to keep the dryer vent vacuumed out, and recommended having that done so the problem would not recur. So I'm back on Angie's List looking for a dryer vent cleaning company. He said the innards of the dryer should be cleaned out periodically by a professional, and I asked if that needs doing annually. He said, no it should be just every 4 to 5 years. And last, but not least, I was able to pay with American Express! A totally satisfying experience! My thanks to all those who rated Apple Appliance of Fairfax and pointed me to an excellent business.

Nice gentleman..same as above.

came when they said they would, were efficient, courteous; came to repair the washer--which they did--not sell me a new one or new parts

The work was fine, but the price quoted to me over the phone was much less than the actual price to fix the unit. It was about $50 difference in price.

The service tech was polite and courteous when he arrived on 20 November. They had some difficulty with the refrigerator because it turned out to be an atypical breakdown. Repairs seemed to work temporarily. They kept in communication with us and finally resolved the problem. We only paid for the parts that needed to be replaced, they took responsibility for everything else. Their persistence and politeness through what was a difficult repair was appreciated.

Called Apple and they sent a technician. He arrived within the time frame specified and did a survey of the refrigerator. He determined that there was a malfunctioning part which would have to be ordered. He provided us with an estimate for the part and labor which we agreed was fair. He ordered the part on the phone while in the house and then set a new time tom return (one day later) with the part. He showed up again at the appointment time and replaced the part in less than 15 minutes. Everything works perfectly. He was professional and polite and we were very pleased overall.

.I called Thursday and they made an appointment for the next day early afternoon. They were very prompt and professional and fixed the oven by replacing the igniter. The bill was $190 plus $4 tax minus the $30 coupon from Angie's List online to equal $164.00. Since I have no idea what someone else would charge I gave a B in the cost category. I was very pleased and will do business with them again.

I called about 10am and asked if someone could come check and fix my washer that day. I told them I had a coupon. They told me they could come between 11 and 2 . The repairmen turned up about 11:30. They asked me what was wrong? They checked the codes out and came up with a fix. Before fixing the machine I was told the price and asked if they should proceed. I liked that. I was very pleased with the service. There was a little problem understanding the accent on the phone but not enough to matter. I would definitely call Apple again.

It went wonderfully. There was a little bit of accent difficulty in communicating--but with patience on both sides of the telephone, we seemed to do very, very well together.

My wife and I needed service to be done quickly on the refrigerator. I called two other companies, but they were not able to send service people right away. Then I called Apple Appliance. They promised the technicians would come soon. Within 30 minutes they arrived. They quickly diagnosed the cause of the problem and made the necessary repairs. Before leaving, they provided good advice about care of the refrigerator to extend its life. My wife and I were very pleased with how quickly the technicians came and with the quality of the work. We would happily use the company again.

Apple was very responsive and professional and did a great job on my repair! I would definitely contact them again in the future if necessary, and I highly recommend them.

Very well. Highly recommend this service provider.

I called them on a Sat. they gave me a time frame of 4 to 7 and they were there at 4:40. They fixed the problem and were on there way. quick response and good work.

I called Apple Appliance at 6pm with a broken refrigerator. Neil answered and scheduled my service for the following morning and then said, "Would you like us to come tonight?" I was surprised and answered "Of course!!!" Neil personally showed up to my house with a technician at 6:40pm. After about 20 minutes of diagnostics they identified the problem. So far Neil showed up to my house within 40 minutes of my call. I was impressed. But here is where Apple took their service to the next level. They could have charged me $1000 to repair my problem. Neil referenced the refrigerator's owners manual and found where my problem was under an extended warranty listed in small print. Instead of taking my $1000 he showed me how the manufacturer should service the refrigerator for free! Thanks Neil for prompt service and having the best interest of your customer in mind!

Repairman was polite, knowledgeable, neat, and efficient. We have used Apple three times, with always the same prompt, reasonably priced service.