Apple Appliance Repair - Fairfax

Whoever answers the phone very helpful. The water in my washer sometimes filled very slowly, so I decided to get it fixed. We scheduled an appointment, but they called the day of the appointment to reschedule for the following day. Repairman showed up, said it was the pump and he wasn't sure of the cost and they would let me know when they got the price. We had to call back later in the week to get the cost and to have the washer repaired. Evidently it wasn't the pump (which I doubted), but they replaced a valve. Next time we used the washer, we discovered that the hot/cold settings were acting backwards. They came out and repaired that. The washer is still having timing problems (which is what I originally thought it was). It will sit with a tub full of water, and we seem to have to play with the timer get it past that point. It could be we just haven't been waiting long enough, but it never used to do that. Update: The company agreed to replace the timer (which is what I thought it was all along) for the cost the timer. The washer now works fine. However, for the cost and time involved in the repair .. I should have simply purchased a new one.

We have multiple properties in Northern Virginia Area & Apple Appliance is our preferred contractor We had leak in one of the properties in Herndon they went out on Sunday and fixed the problem and we were not charged extra for weekend and emergency Very happy as it saved us time and money and issue was resolved to our satisfaction.

It went well, basically as expected.

The gentleman told me exactly what was wrong within minutes; it required a service he was not licensed to do (dryer vents needed to be professionally cleaned, he also suggested I get my vents cleaned), also told me a specific part to buy and where to get it so it wouldn't cost a lot. He was very prompt and professional and very helpful.

Apple responded quickly, knew what the problem was within minutes, and had it fixed within minutes. They were also very responsive when there was a disagreement on the cost to make repairs. I would absolutely recommend them again.

The repair was fine but the service man DID NOT honor the Big Deal. I bought a Big Deal for $60 worth of plumbing work, but the service man charged us $150, and when my husband showed him the receipt the service man said "I don't know what that is". My husband didn't understand the receipt and just paid the guy. When my husband told me that he wrote a check for $150, I told him to get it back. We telephoned the offices twice to request return of the check but they have to date not done so.

Excellent service. Friendly, punctual, professional, quality. Good suggestions for reducing costs.

Excellent preliminary communication and advance notice of arrival. Parts on the truck to fix problem on the spot.

They were very nice and professional about the situation but did inform me that they could not service my area.

They did an outstanding job. they showed up early, diagnosed the problem quickly and repaired it on the spot. The technician explained what the problem was and showed us exactly what he did to fix it. This was a great experience.

At 2 pm we discovered that our Kenmore Elite refrigerator was not working and that all of the items in the freezer were melting. Called Apple Appliance and was told they could have a technician at our home between 4 and 7 pm. The technician arrived at 4:05pm. Amir replaced a broken relay and capacitor which returned the refrigerator to full operation at 4:45. We were very impressed with all aspects of the initial request for service, the speed or response, the professional repair and the price.

The repairman came promptly on Monday morning and effected a repair. Unfortunately, the repair did not work as once one part went in, a circuit board shorted. Apple returned 3 times and we all agreed it was time for new appliance. Apple took the new parts back and has promised a refund, charging me only for two repair visits, which was quite fair. I would use them again.

I purchased the $60 deal (diagnostic check for major appliances) and they contacted me via email right within a few hours. It was actually Saturday afternoon. That was awesome, considering AL states that they had until Tuesday to respond. I wasn't even home when they responded, so it was too late for them to come out. We arranged for him to come out Sunday between 1-4. Also, there was no extra charge for him to come on the weekend, which was good considering I was worried about all my food spoiling. On Sunday afternoon, he called to say he was running late, but I told him we weren't going anywhere, so maybe that's where there was a little miscommunication. By 6 he was still not here, so had husband call him. Based on our description of the problem and the brand & model we had, it was his opinion that he knew the problem based on experience with those (I guess it happens a lot to that model, and GE has since changed their part). He said he would be there Monday between 10-12 with the part. On Monday, he came and was very nice and not offended when my big dog "checked him out!" He moved the 6-yr-old fridge and I was horrified at the dust (and cat treats) back there! We vacuumed it up, and he was not judgmental at all when he told me that I should be vacuuming back there once a year, and showed me the part that needs to be kept dust-free (compressor?). He then took off the board and showed me where heat had actually MELTED some of the connections on the board (GE's design flaw). It took only a few minutes for him to replace it. After he put it back together, he gave me some more information about my particular model. He said there was no reason I couldn't expect to get 12 years from it--don't think it needs replaced yet. He also told me to watch out for one other major issue that tends to happen in years 7-10, which is pretty costly. Between that and the advice on yearly maintenance, I felt like he really knew his trade and had a lot of experience. I hope to not need them(!), but if I need something else fixed, will definitely be calling him back!

Had strange noises, very loud, and water/ice not working. Repair man came out, right on time, and tried to troubleshoot the issue. It took several tries to get things right, and while I questioned whether or not he (and another helper) fully knew exactly what the issue(s) were, they have been very conscientious to make sure that all is okay before expecting payment. So I'd use them again, knowing that even if they might not be the fastest or know immediately what the needed fix is, they will work until everything is done right and we're satisfied.

It went very well from the beginning. I first called the repair shop that was listed first on Angies list of providers but they could not schedule a repair until Monday of the following week, 7 days was too long to wait. Called the second provider on Angies list and learned that Apple could come that same day. Repairman seemed to know exactly what was probably wrong with the unit. He said these Whirlpool units don't ware out but can overheat if vent is not kept clean. Our vent did need cleaning. I also told him I had not been able to replace the water filter as the old one would not budge. I did have a replacement which he easily took out the old and put in the new. I did not keep track of the time, but it was less than a hour total. I mentioned that we had not been able to use the ice maker in over a year. He said that would either be the unit itself or the valve frozen up that controls the water to the unit. He replaced the unit and gave me his cell phone unit and asked to call if it did not continue to work and he would replace the valve. He even offered to take back the new unit if it was the valve at fault, but since it has calcified up some, I was happy to keep the new unit. I have not had a further problem with the valve. Refrigerator was a Whirlpool Model GD5SHAXKQ02, manufactured Jan 2002.

Would give them an A+ if possible. Repairman came to look at our fridge that was no longer cooling but still had power running on the same day that I called for service. He determined that it was a specific part that needed to be ordered and he called it in that night and promised to come in the morning. He was very thorough, polite, respectful, on time, and cleaned up after himself. The next morning he and another technician returned to install the part and informed us we should wait about 6-8 hours to let the fridge cool down again. After about 6 hours, it was clear that it still was not cooling. We had to call them at 9pm and they still answered and said they would be there again the next morning. After providing us with a list of possible tests and services they would have to perform, we decided it was probably just time for a new fridge which they whole heartedly agreed was the right course of action. The great part was that they retrieved the part that they installed and returned us the $300 check for the installation and only asked us for $60 for the service call. They came out three times and were very responsive and in the end were extremely fair in the cost and diagnosis. Will definitley use them in the future.

The repair man was on time, very courteous, knowledgeable, and very quick in his work. He was able to run full diagnostics on my washingmachine, as well as run it through some wash cycles to demonstrate it is functioning correctly, before he left. While there was no clearcut reason for the intermittent problems I had last week, i will be able to contact him quickly if the issue comes up again. We both suspect now that I probably had an air pocket in my plumbing pipes that caused the noises in the machine. It was clearly "running well" before he left, so I am confident in using it again for washing clothes.

Apple was responsive and had the part in the van. Dryer has been working great since.

Very speedy and professional. They were willing to work around my evening and daytime schedule and fixed the problem. Thank you!

Called Apple Appliance to schedule appointment to look at ice maker in Maytag refrigerator. Nash arrived timely to inspect. He did not remove ice maker to inspect just suggested we get an entirely new ice maker because "they over engineer these things". I also noted that the water that would normally go into the ice trays would leak outside of the ice tray. In the end I agreed to a new ice maker because he said it would only be about $150 and I thought that was likely the quickest route to getting the ice maker back online. Nash said he would order the part and they would call when it came in to schedule the appointment for repair. A few weeks went by and we didn't hear anything so I called their Prince William County location number and was promised a call by Nash a few times. Never really heard anything until I called the final time. They finally set up an appointment for the install of the new ice maker. This time Nash did not come out Giovanni did. He brought the new ice maker and began removing the old ice maker. He wasn't really familiar with its removal because he was taking off all of these screws and what not when it really only had a button you push in and then the ice maker just slides out. When the ice maker was out he realized they did not have the correct replacement part and good thing because I didn't need a new one at all. Come to find out a large build up of ice was blocking the shoot for the water to enter the ice tray. I told him to just pick that ice out and reinstall it. We would try it again for a while and see if it worked. Well it did work fine. In some ways I am being a bit generous with this review and rating them a C because Nash should have removed and inspected the ice maker on his first visit. He would have seen the blocked water shoot and it could have all been resolved then for the $45 service charge. It was irritating to me that they wanted to take the easy way out and just replace the whole thing. Ultimately that means more money for them and less effort diagnosing which is deceitful. Also irritated to have to take 2 days off of work for something that would have been 1 day and I had to chase them down to find out the status of the ultimately unnecessary and not performed replacement of ice maker.

We had trouble scheduling the appointment but they were very willing to work with me and ultimately they came out on a Sunday to complete the job. Everyone I spoke with was professional, knowledgeable and focused on customer service.

Checked for problem in microwave. Found no problem but discovered what was seeming like the problem. It was a pop corn maker I was using.

It was great when they came. The first appointment time I had, I think they forgot about me. Two days latter they called and apologized profusely, can they come the next day. Of course, and they came on time, and the technician was great.

We called Jenn Air regarding our microwave, which had stopped working. We were told it would need to be serviced by Apple Appliance Repair, their certified service provider. We made an appointment for April 18, 2013 from 12-3 p.m. The repairman called at 6 p.m. to say he was running late and would be there in 20 minutes. He actually arrived at 9 p.m. He spent five minutes at our home and looked at the front of the microwave. He said that the breaker in the microwave was bent, possibly from the door slamming too hard and the entire front console would have to be replaced. He said that the part was no longer produced and the entire microwave would need to be replaced. He charged $70 for the service call. In October 2013, we had another appliance repairman come to look at our appliances. This repairman actually removed the microwave from the wall mount, which the Apple Appliance repairman never did. He found that it had a broken fuse, which was a $5 replacement and now the microwave works perfectly. The service provided by Apple was absolutely terrible. They did not show up on time, did not spend any time to find out what the actual problem was, and charged us for an opinion which was completely inaccurate. I would never use them again.

Great experience. Technician came out the same day, diagnosed the problem, and returned on Saturday to install the part. Very thorough and professional.