About us
Business highlights
54 years of trusted experience
Services we offer
Amenities
Warranties
YesSenior Discount
5%
Accepted payment methods
Reviews
2.912 Reviews
Showing 1-12 of 12 reviews
Robert B. J.
10/2013
pool cleaners
+ -1 moreVery well. We had a young man named Justin Peters who provided outstanding service month after month. He worked tirelessly in all weather and followed through on any issues that occurred. I had trust in Justin that he would always get the spa chemicals right and keep it clean. I highly recommend Justin who is the son of the owner. Very seldom do you find someone who cares so much about what he does. I read the other reviews on here. Seems that these might have been from competitors. Or maybe we were just lucky to have Justin month after month. I also had a year agreement with them but am moving. They were great about breaking the contract unlike most companies.
Description of Work: Cleaned and serviced our spa on a monthly basis for 1 1/2 years
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
SHARON G.
06/2013
pool cleaners
+ -1 moreBad service all around. For our pool opening, May 13, they took the cover off, threw in a bunch of chemicals and turned on the pump. They left us a note scribbled on a 2x3 piece of paper and said they would be back,..not giving us a date or time. They came back a week later unannounced, didn't clean it because they couldn't see the bottom of the pool (same condition as when they left it the last week). Said they would be out to clean it first week of June, never showed up. Showed up second week of June, and did a crappy job. Now its the last week of June, I'm out $500 and had to pay another company to do what they should have done in the first place.
Description of Work: pool opening
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$500
Sandee M.
06/2013
pool cleaners
+ -1 moreIt went fairly well after I was finally contacted by Amer. Craftsman. Just a little slow to return phone calls. This job was performed as a service under our American Home Shield Home warranty.
Description of Work: Replaced both filters on our pool with new filters and removed and redid the plumbing. Installed a new backwash system and removed the old backwash system. This was covered under our Home warranty therefore we did not have to pay for services other than $75.00.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Katherine M.
03/2013
pool cleaners
+ -1 moreVery bad experience. Showed up without authorization. Did a very poor job (put pipes in the wrong way and then told me I just didn't understand how things work) and very overpriced. The company I later contracted to fix issues charged me half as much and did a much, much better job. They fixed the pipes the right way and my pool looked 100 times better than when American Craftsmen finished with it. I would never recommend them to anyone.
Description of Work: Pool opening and repair services.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$1,200
michael M.
01/2013
pool cleaners
+ -1 moreThese guys are the absolute worst. The last time I hired a company to do a full 'summer opening/closing/cleaning' package, it was American "Craftsman". The pool opening was uneventful, but for some reason the pool wasn't maintaining its balances very well and needed to be continually skimmed ALL the time. I complained to them several times and got no results whatsoever - the owner of the company refused to come by and see what the problems were and continued to send out the crews, which were irregular in their attendance (I complained to the owner about this also, to no avail) I finally called another pool company to come out to inspect the pool and identify the problem, and they were able to find that some of the plugs were left in the pool including the one in the bottom of the skimmer - meaning the pool was never opened properly and running like that for several months had actually caused damage to the equipment. I told the owner that I didn't want to use his services any further for the reasons stated above and he stopped sending his people out to clean the pool. I ultimately used another company to close the pool for the season. I wish I had checked Angie's List before using them - they're absolutely the worst company in the pool business I've ever even heard of, let alone had the displeasure of working with. If there was a lower grade than "F", I'd give it to them.
Description of Work: I contracted for the summer program - opening, biweekly cleaning and closing of our pool. The services performed were less than that, as you can see below with the overall experience.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$2,000
Response from American Craftsmen Pool & Spa Inc
Amy W.
11/2012
pool cleaners
+ -1 moreWhen we purchased our home, we were a bit concerned about the pool equipment and the pool in general, since we had not owned one. We did not want it to turn into some costly nightmare, so we bought the pool warranty with the homeowner's warranty. Low and behold, we experienced high pressure on the pump just days before that warranty was to expire, so we immediately filed a claim. Our warranty company located American Craftsmen and sent them to our home. These guys were amazing! I cannot say that enough. They not only detailed all of the issues, but submitted the claim back to the warranty company and got us a whole new system under warranty. We were ecstatic. We went ahead while we were at it and upgraded from the actual filter system that we had to a gravel filter system, so we would not have to clean filters weekly anymore and the maintenance would be lower. In the end, we only paid $600.00 to not only have all of our pool equipment replaced, but to get it upgraded! They were responsive, helpful and efficient!
Description of Work: They completely replaced our pool pump, filter and timer. They also took out the blown pool light and fixed the short, replaced with a new bulb, and put it back in.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$600
DAVID F.
09/2012
pool cleaners
+ -1 moreOn April 6, 2012, we paid American Craftsman $905 as a deposit for replacement coping for our in-ground vinyl-lined swimming pool. On April 28, an American Craftsman crew arrived unannounced to install the coping but determined that what they received from the manufacturer would not work for our pool. They promised to secure the proper coping and expected to have it installed within two weeks. Nothing happened. From May 4 onward, I placed 13 calls to American Craftsman -- first inquiring about the status of the job and then, for the last three calls, demanding either that the work be done or our deposit refunded immediately. Out of those 13 calls, the company's owner returned pm;u two and both times promised to find out the status of our work and call me back the next day. He never did. I have left him six messages since our last conversation, but he has not responded to any of those calls. In an effort to get my deposit refunded, I have filed a complaint with the Better Business Bureau.
Description of Work: Unfortunately, they have never performed the service for which we placed a deposit nearly six months ago. My advice is that no one should place a deposit with this company for anything requiring them to obtain materials from a third-party vendor. If they're just performing a service, you might get your money's worth. If you're paying for a product, you might get the same kind of grief we've experienced.
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$905
michael G.
04/2010
pool cleaners
+ -1 moreQuite badly. See comments above.
Description of Work: Not sure how much they were paid as they were performing work under the home warranty that I have with American Homeshield. I have used this firm many times in the past through the AHS warranty that I have and they provided acceptable service. But this time, I was extremely disappointed in their service. The service was to repair a swimming pool sand filter that was leaking sand into the pool system and pool. The first trip the guy said there was no such leak. I called and told the owner that his guy was mistaken. So he sent him back out and realized the sand filter laterals needed to be replaced. The guy returned and supposedly did the work while I was away on vacation. When I returned home, I found ;arge amounts of sand everywhere: on my deck, in the flower beds around the pool as well as in areas that weren't even remotely close to the filter as well as in the pool and spa. As a point of reference, I had the sand changed out last year and the guy that did it left no sand debris anywhere. So I can not imagine what ACPS's guy did to get sand everywhere. He even allowed a lot of sand to get in to the pool. spa and into the system and he didn't bother to clean up any of this mess. And when I asked him if he had repaired the filter, he said he didn't know. I asked when he was going to return to clean up the mess, he said he would come back. He never returned. I left a message with the company and I sent them an email. All to no avail. I gave them the opportunity to do the right thing but it's going on 2 weeks now so I've decided enough is enough and I'm leaving this feedback.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$500
Response from American Craftsmen Pool & Spa Inc
Gail F.
03/2009
pool cleaners
+ -1 moreUnreliable, expensive, dishonest. Overcharged for items never utilized.( automatic chlorinators) Could not commit to servicing me on a specific day- in all the years I had them on contract-One time they let my dogs out and just left a note for me to read when I got home on my front door saying, "dogs got out, sorry." That is why I needed a committment as to a specific day and time for their visits. They also missed some visits entirely and charged me for them!
Description of Work: Replaster pool and install heater and pump --Good job Service contract: 5 years, kept getting more and more expensive. Employees would smoke cigarettes in my yard, and they NEVER once hosed off the deck which they were supposed to do each time. They damaged the heck out of my pool ladder ( trying to get it out at the end of the season) and would not replace it. I have photos of the ladder and the caulking that came up (they did redo the caulking) Owner always yes " yes mam" but the service was unreliable. I had my own water tests done and the chemicals were off by a ridiculous margin! 10,000 phospate level? algae? come on!
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$15,000
Response from American Craftsmen Pool & Spa Inc
William T.
10/2008
pool cleaners
+ -1 moreTheir price was better than the other firms who provided quotes, their service was quick and I am pleased with the quality of their work. The last time I had the liner replaced, there were wrinkles in the liner, but American Craftsmen managed to install the new liner with no wrinkles. I would recommend this firm for this kind of work.
Description of Work: They replaced the vinyl liner on my inground pool.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,300
Darlene B.
10/2008
pool cleaners
+ -1 moreMessages left were returned timely. Manager/owner and service person are professional, polite, and very responsive.
Description of Work: This is second time and second hot tub I have used this company for a service call/repair/troubleshooting.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$175
Chris R.
06/2008
pool cleaners
+ -1 moreGreat! American was 3rd company the warranty service contacted regarding service due to problems with first 2 contractors. We found them to prompt, professional and courteous.
Description of Work: Warranty service on vacuum pump - replaced pump.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Contact information
3301 Old Pickett Rd, Fairfax, VA 22031
www.coolpoolahspa.netService hours
Sunday:
ClosedMonday:
7:00 AM - 5:00 PMTuesday:
7:00 AM - 5:00 PMWednesday:
7:00 AM - 5:00 PMThursday:
7:00 AM - 5:00 PMFriday:
7:00 AM - 5:00 PMSaturday:
8:00 AM - 12:00 PMLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service
FAQ
American Craftsmen Pool & Spa Inc is currently rated 2.9 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
American Craftsmen Pool & Spa Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, American Craftsmen Pool & Spa Inc does not offer free project estimates.
No, American Craftsmen Pool & Spa Inc does not offer eco-friendly accreditations.
No, American Craftsmen Pool & Spa Inc does not offer a senior discount.
No, American Craftsmen Pool & Spa Inc does not offer emergency services.
Yes, American Craftsmen Pool & Spa Inc offers warranties.
American Craftsmen Pool & Spa Inc offers the following services: Renovation, spring, fall, winter, custom pool liners, covers & spa maintenance.
Contact information
3301 Old Pickett Rd, Fairfax, VA 22031
www.coolpoolahspa.netService hours
Sunday:
ClosedMonday:
7:00 AM - 5:00 PMTuesday:
7:00 AM - 5:00 PMWednesday:
7:00 AM - 5:00 PMThursday:
7:00 AM - 5:00 PMFriday:
7:00 AM - 5:00 PMSaturday:
8:00 AM - 12:00 PM