AMERICAN CABINET REFACERS

Terrible!!! I just called for some information about cabinet refacing services but got no answer, they apparently do not have staff to answer calls - ever - but do have some automated system to keep calling your number and leaving messages or if not some very annoying telephone caller called Mary Ann! Calling someone every day and leaving messages is beyond annoying!!!! Do not evr give this company your phone number and why would anyone ever want to do business with a company that uses such annoying practices!!!

They were absolutely amazing. They were punctual and got the job finished on time. They were professional and courteous. They were very responsive and had easy to understand answers to all my questions. I am extremely satisfied and would definitely recommend their services to others.

The service turned out great. I was happy to find I could reface the cabinets instead of having to replace them and saved a lot of money. The cabinets have held up very well. The technicians were efficient and completed the job in a timely manner. I had no problem scheduling the service.

I was interested in getting new kitchen cabinets, but I did not want to make any changes in the current layout. I found out that refacing was the best option for what I wanted based on need and cost. They were very efficient and professional. I was very pleased with my new cabinets. The only downside to the new cabinets are the brackets that hold the drawers are not equip to hold much weight. So, the company has to come out to reinforce the drawers after installation.

The service went well. I have no complaints and they did a very nice job. The only thing about refacing is that when you bump things into the cabinets they will scratch. They have held up pretty well over the years, however. The technician was very professional and efficient. I do not remember having any scheduling issues.

There were a few things we did not like. They built new drawers for one piece and they were rough and unfinished. They mis-measured the counters and had to take out a chunk of the door frame. There was also space between the wall and backsplash. The technicians were pleasant to work with but seemed to rush through the job. I had no problem scheduling the service, but they would sometimes late.

The service went well. I was not home while they did the service. They did complete the job in the time frame I needed. I dealt with one person and they were courteous. I had no problem scheduling the job.

The service went okay. We had to have them back out to put a knob on the right side of the door after they put it on the wrong side. One technician did the work and completed the job in about 1 day. I do not recall any difficulties with scheduling the service.

The cabinets turned out beautifully. The pricing was very reasonable. The staff were very quick and efficient. Two technicians came out for the wood work and 3 came out for the counter top covers. They completed all the work in about a day or two. I had no problem scheduling the service.

My expereince was very positive. They did what they were supposed to. They did the work on time. There was one or two persons here and it took a couple of days to complete.

Their work was good. There were two guys here doing the work and they were done on time. Some of the paint peeled off of the vinyl and some of the wood is splitting so the cabinets come loose often.

My experience was not good. The cabinets are falling apart. The price was too high. They should have done a better job.

My experience was wonderful. They were very patient with me on choosing materials. They worked quickly. They cleaned up well after themselves and made some good suggestions on how to make things better.

The job was done very well and thoroughly. They did a neat job, cleaning up after the job was completed. There was one person here doing the work and it took an entire day to complete. The quality of work was excellent and we were, and still are, very pleased with the final product.

The cabinets still look good. They did the work efficiently and in a timely manner. There were three people here doing the work and it took two days to complete. They were very customer conscientious and they were outstanding to work with.

We were happy with them. They had a good product and a good price. They provided a good service and we'd use them again.

We were very happy with them. It was a seamless experience. I felt the price was reasonable.

The cabinets look really nice and I had no idea it could even be done. I felt it was a good value for what they delivered. The price was reasonable.

It was not very expensive compared to Lowe's. They knew exactly what I needed and took the proper measurements. They incorporated the design of my home and considered my kitchen space well.

They had a better price than other companies and better selection of cabinets. I was able to get wood cabinets for a better price than others. The work took about 3 days to complete.

Everything looks great! Very professional and addressed all of our concerns during installation and followed up quickly to ensure we were completely satisfied.

The final outcome was very good! Getting there was not. Morgan was my salesperson. She changed the appointment time due to problems with babysitting. I already knew I wanted shaker style cabinets and quartz countertops. Morgan was pleasant and knew her product. Be aware that Morgan does not have an office e-mail address. After several failed attempts at contacting Morgan (I only had her personal e-mail address). Stewart (the owner) answered the phone and within 20 minutes I was speaking with Morgan regarding three changes to the kitchen. (Changes were to replace an added box from two drawers to three drawers, replace the window sill with quartz and add a valance above the sink. We agreed on the additional cost. I received no e-mail confirming the changes and cost. I e-mailed Morgan and Stewart to confirm the changes and additional cost ? I also attached a file containing a picture of the valance. Diego arrived June 1, 2014 (a week after my initial meeting with Morgan) to take measurements. Five weeks later (from the date I established my change orders) I called the company for an expected installation date. Due to the changes the company sent another installer out to measure for the drawers and valance. I was given no explanation as to why it took 5 weeks to determine that new measurements were needed. It took another two hours as the installer measured the entire kitchen again. I was not given the specs of the new sink. It took over a week to obtain Moe?s name and number, who was helpful in supplying the info I needed to verify that the sink the company chose was of very good quality. Moe works for Granite and Marble Express, Inc.; the quartz installers. Approximately 5 weeks later, I was informed the install would occur August 21, 22 and 23rd. No one from the office provided any instructions on preparing the kitchen for the install. Luckily I remembered Diego mentioning that all cabinets had to be emptied. All was ready upon his arrival. Diego arrived timely and worked tirelessly from Thursday until late Sunday to install the available items. His work thus far had been impeccable. Five of my cabinets could not be completed due to ordering errors. The change to the box from 2 to 3 drawers was ignored as was the face for the valance. No one from the company forwarded the picture to the manufacturer. A week prior to the installation Eric (from Granite and Marble Express, Inc.) arrived to measure for the countertops and backslash. Eric explained both the measurement and installation process. Eric also made a few small suggestions that ultimately improved the final outcome. The countertops and backsplash took four days instead of two to install. There were errors in some of the cut quartz. The installers were sloppy and tried to pass off shoddy work. Only the lead could speak some English. They were polite and accommodating in making corrections once they were informed. The final outcome was great. Word of advice; Expect to be your own general contractor on the job. Due to the number of ordering errors, I contacted Omar (a supervisor) to request a copy of the order confirmation from the manufacturer. I received the copy the next day. I reviewed the measurements and found errors. Diego arrived the next day to confirm the errors for the reorder. I again e-mailed Omar for another copy of the manufacturer?s order confirmation and found yet another error. Diego and Carlos arrived October 8th to complete the job. There is a slight color variation on the white crown molding as compared to the white cabinets. Omar called the manufacturer and verified the same paint color had been used. Omar arrived on site to apologize for the delays and then asked that I not supply a review on Angie's list as it could impede securing future jobs. (Doesn't this defeat the purpose of Angie's list?) Diego had to return Saturday to install missing hardware and the drop-down stainless steel containers in front of the sink. It took 4 1/2 months to complete my kitchen. I was disappointed with the multitude of errors and delays. I withheld the remaining payment until the job was completed. I felt this would provide incentive to complete my kitchen. Communication is a serious problem with this company and was the cause for the delays. In the end, Diego provided quality work and the final outcome was exactly as I expected.

They had a big deal for refacing cabinets,. Before I bought the coupon, I wanted an estimate. I told them I was a m ember of Angie's List. When the gentleman came out, he took a look around. He asked if we knew anything about refacing. My husband said he did. He gave more information about refacing. He then counted the cabinets and gave an estimate of $8000. I have 15 Cabinets. He said he counted 28 cabinets. He said I could buy new cabinets for $6000. I told him I had estimates from another company for $2500. They were very over-priced.

Can't get some to answer the phone or come out to do a repair job on cabinets done 10 yrs ago. On line they have live chat and they say someone is going to call ASAP, but it has been 3 days and no call yet. I find it very interesting that the main number listed on Angie's List is not a working phone number. This company did an outstanding job on our cabinets 10 yrs ago, but apparently their quality of service is nonexistence now.

At 9:17 I got a call from Kieth who identified himself as the person who would come. He said he was in Leesburg Va. which is well over 45 minutes away if he was going to be on time for a 10am appt. He asked if I had a coupon and I said "I might but didn't recall". Then he asked if my spouse would be there. I said no this was a first meeting and that if that was a requirement we would not do the business with them. He said fine. I asked, "You are not coming?" He said no and I said fine. Five minutes later the call center called again and said there had been "some confusion" and asked when my husband would be available. I said they understood at the time of setting the appointment that we would not proceed that way.... she hung up on me before I finished the sentence. We have run into this a lot recently. Demands that appointments only include all homeowners being present. These appointments tend to be unnecessarily long and high pressure - buy now, don't compare. We will no do it. I am especially disappointed that American Home Refacers set the appointment under the understanding that the spouse would not be there and then did not hold up their end. And then hung up on me! Probably better I find out now!