AA Rapid Plumbing Heating Air Conditioning

We used AA Rapid when we had a leak in our bathroom and they did a great job. Unfortunately when we tried to use them again they were terrible. For the call out they missed the appointment time by hours with no notice they were going to be late. Eventually showed up after I called them 3 or 4 times. They said if the issue happened again they would order a replacement part and come and install it. The issue did happen a couple weeks later and I called (Tuesday). They said text the address and we will call back in an hour with a time to install - they never called back. I called the next day and they said they ordered the part and would replace it on Friday morning. At noon on Friday I called and they said they were running late. At 5 on Friday I called and they said they would come the next morning. At 1 on Saturday still nothing so I text and they said they were coming at 5. By 7pm on Saturday we gave up and called another plumber. Really disappointed as Cesar is a nice guy and we thought we had found a real gem

**PLEASE READ THIS BEFORE CALLING AA RAPID** I'm going to be as detailed as possible because I feel it is my civic duty to warn people about this place and not be swindled out of your hard earned money. My AC recently went out and I noticed the fan on the exterior unit wasn't working. After searching online I ran across AA Rapid and it had pretty good reviews so I decided to give it a try. I scheduled a appointment for the next day, was given a time window of 8AM-830AM and told there would be a 65 dollar service fee that would be included in the price if I decide to use their services. The next day comes and I'm waiting for the service guy. 845AM rolls around and I get a call, sorry but our tech is running late he'll be there in 45 min. Ok I guess I need to call work now to tell them I'll be late. 9:45 rolls around and I get a call asking for my address again and that the tech will be there in 15 min. 10:15AM comes and he finally shows up. I'm not very happy at this point but I want to resolve my AC issues. I showed Cesar to my backyard and he told me to turn on my AC, the fan is still not working. He takes my unit apart and he looks at the fan. He warns me that he sees a little oil on top of the motor so that could be the problem. He then proceeds to meter my capacitor to make sure it is working and to confirm if the motor is indeed done and needs to be replaced. He showed me that the capacitor is showing 240 volts so the motor definitely is the issue. I was quoted $250 dollars for the fan motor and $400 for labor, totaling $650. I had watched a few YouTube videos on AC fixes and nothing I saw looked like $400 worth of labor so I was thrown back a little by that amount. In my head I calculated 30 min of work to change out a fan at $400. That is a labor rate of $800/HR, lawyers don't even charge that much and they are the biggest swindlers of all. I told Cesar I'd have to think about it and I used my phone to Google the price to change a fan and nothing came up to $650. So I told him I wasn't going to do it and I'll just pay the service fee today. He asked if I was sure and said ok it'll be $79 for the fee, I'll go outside and clean up. Please notice I was told $65 on the phone the day before. I tell Cesar this and he responded $79 is what we've been charging this summer. During his clean up he kept feeding me lines about denying the service, "are you sure it's really hot now", "I'm just trying to look out for you". I paid the $79 and he left. I found out that one of my friends works as a AC repair man so I took pictures of my units internals and sent it to him for some insight. I told him that my fan motor needed to be replaced. After he looked at the pictures he told me that he didn't think it was my motor but my capacitor that needed to be replaced. I asked how to test a capacitor to see if it was working and it was definitely not what I witnessed Ceser doing when he tested it. A capacitor is a way less expensive fix than a fan motor. Also being advised by my friend that I could do the job myself I purchased a new capacitor and installed it the same day, it took 15 min. My AC started right up and is now back in working order, the fan motor is perfectly fine. Also when I was doing the work myself I noticed Cesar did not put my unit back properly. There were 6 screws missing (why would you take my screws???) and the panels were not put back correctly. So to conclude, I paid $79 to wait 2 extra hours for Ceser to come to my house, take apart my AC unit, con me into fixing something that wasn't broken, steal the screws to my AC unit and didn't put it back together properly. **PLEASE DO NOT USE THIS COMPANY**

After 2 visits and $642 later, the house is still not getting cool. The provider did indicate that they would reimburse 50% of total cost of service towards a new AC Unit. However, very displeased with the service provided.